1 Need help? email: [email protected]
We're here to help if you have any questions, concerns, complaints or compliments :)
2 I never got a reply, what gives?
Check your spam folder and add [email protected] to your address book if you discover our emails ended up there. Need some more info on how to do that? We've got it right here:
3 What if my review is in the wrong place?
We'll do our best to auto-magically put your review in the right place. If that doesn't work, never fear, Our crack team of real, live humans will take a look and move it if we don't have an exact match.
4 Can I edit my review?
Sure thing! First, make sure you've clicked the Set Your Password link in the Welcome to RateItAll email you recieve. Then click the link in the Thanks for your review email and you should see a link right above your review that allows you to edit what we've posted.
Here's how to add us to your address book on:
Hotmail
If our email isn’t getting through, make sure that the email is not being sent to your Junk E-Mail Folder. If the email is there, open the email and click the Not Junk button.
Next, check to see if the email [email protected] is in your Blocked Senders list. If you see [email protected] on this list, select it and click the Remove button.
Finally, add [email protected] into your Safe List:
1. Open your mailbox and click “Options” (upper right hand corner).
2. Click the “Junk E-Mail Protection” link (top of page).
3. Select the “Safe List” link (2nd from bottom).
4. Copy and paste the From address into the dialog box titled “Type an address or domain”.
5. Click the “Add” button next to the dialog box.
Return to Top
Yahoo
If our email isn’t getting through, check if the email is in your Yahoo Spam Folder. If the email is there, click on it and press the Not Spam button at the top. On the same view, click the add contact button next to our [email protected] email address and press the Okay button.
Return to Top
Gmail
If our email isn’t getting through, make sure that the email has not been mistakenly marked as Spam:
1. Click Spam along the left side of any Gmail page.
2. Check mark the box next to the email.
3. Click Not Spam button along the top.
To add [email protected] to your Gmail Contacts List:
1. Click Contacts along the left side of any Gmail page.
2. Click Add Contact.
3. Copy and paste [email protected] into the primary email address dialog box.
4. Click Save.
Return to Top
AOL
If you use AOL and our email isn’t getting through, the email may be in your AOL Spam Folder. Please use your web mail to check your Spam Folder. If the email is in there, open the email and click the Not Spam button.
To add [email protected] to your Address Book:
1. Click the Mail menu and select Contacts from the menu on the right-hand side.
2. Click New in the upper left-hand corner and select New Contact from the dropdown menu.
3. Once the address card loads, type "[email protected]" into the email field.
4. Click the Save button.
Return to Top
Outlook 2003
To add [email protected] to your Safe Senders list:
1. On the Tools menu, click Options.
2. On the Preferences tab, click Junk E-mail.
3. On the Safe Senders tab, click Add.
4. In the Add address, copy and paste in [email protected].
5. Click OK.
Outlook 2007
To add [email protected] to your Safe Senders list:
1. On the Tools menu, click Options.
2. On the Preferences tab, under E-mail, click Junk E-mail.
3. Click the Safe Senders tab.
4. Type the following email address into the box and then click OK:
Return to Top
Apple Mail
If our emails from [email protected] are highlighted brown in your inbox with a little trash icon next to them:
1. Select the message from your inbox
2. Click on the not junk button in the brown highlighted area of the message.
Return to Top
BlackBerry
1. Scroll up to the message header.
2. Get to the field where the name is listed, click the Berry button and then click Show Address.
3. Select and copy that address to the clipboard.
4. Go into Address Book and find the user.
5. Select Save.
6. Click to edit it, and then click the Berry button to add another email address.
7. Paste it in and click Save.
Return to Top
Comcast
1. Sign into Webmail.
2. On the left navigation menu, click Address Book.
3. Click Add Contact.
4. Under the General tab, in the box under the Email Address, enter “[email protected]”.
5. Click the Add button.
6. If you have enabled “Restrict Incoming Email,” also do the following:
Sign into Webmail.
7. Select Preferences.
8. Select Restrict Incoming Email. Note: If Enable Email Controls is set to Yes, then you are restricting incoming emails.
9. Select Allow email from addresses listed below.
10. Enter “[email protected]”.
11. Click the Add button.
Return to Top
Verizon
1. Go to your account and click on the Address Book link in the left column.
2. Select Create Contact.
3. The Add Address Book Entry screen appears. In the Email field, type “[email protected]”.
4. In the Nickname field, type RateItAll.
5. Select Save.
Return to Top
Others
If you use a Web mail system or email application not listed above, the instructions for white-listing our address will depend on the specific email program you are using. If you access the help files, instruction manual or customer support, there should be instructions on how to do this.
In most cases, jut by adding the From address to your address book, safe list, white-list or contact list will be sufficient.
If the email is not getting to your inbox, then we suggest checking your spam folder, bulk folder or junk folder. If you find the email, then you will need to find a way to inform your mail application that it is not spam. Most likely the course of action is to select the email and click on the Not Spam or Not Junk button, if available. For more information about your mail application, please visit the help section that is associated with your mail application.
Return to Top