Des Moines Home & Garden

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790 days ago

AVIOD USING THIS COMPANY!!!! they were hired to remove a deseased rotting tree from my property. Upon arriving home I found they had cut down the wrong tree. They cut down a healthy mature walnut tree. They also brke my sidewalk in several places & their insurance company refused to pay for it. Then he tried to sue us for the price of removing the wrong tree. We did win the case & he was ordered to pay for the sidewalk. I wonder how much the lumber yard paid him for the walnut tree? AVIOD USING THIS COMPANY!!!!

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973 days ago

Okay, we did not read all of the bad reviews before we decided to have this place look at our refridgerator, otherwise we would have thought twice before becoming involved with them back in June 2010. Yet, our first encounters with Scott (the owner) went very well. We believe he definitely diagnosed the problem correctly. We had a broken unit located within our counter-depth refridgerator which leaked freon. Because counter-depth refidgerators are SO EXPENSIVE to replace, we agreed instead to have Scott order and install the defective part, which he said should be in around August 2010. August comes and they tell us the part is back-ordered until October. October comes and there is no news, so we call them with our inquiries. A woman agrees to check into things and call us back. No calls back, after 3 more calls are made by US to them, to check in on the status of the part! Finally in December, we call once more and spoke with Nikki, the manager, who was EXTREMELY RUDE and very unsympathetic to our plight. I asked her at first if I could speak directly to Scott? She said he was not in, so I asked when she would expect him back? She sarcastically replied, "Three months." "Three months?!" I replied. Nikki then proceeded to tell me Scott does not reside in Iowa during the winter and he would not be back until the spring. Fine, so I immediately inquire (with Nikki) about the status of our part and relay my frustrations concerning the lack of information/ calls we have been receiving from her company. Nikki responds by saying she has never heard of us and says, "If we have not called you back, then I guess the part is not in yet!" She also claims she has no knowledge of our situation and make no apologies about it. She does promise to call us back after she is FORCED to spend a half hour on the phone with Jenn-aire. RUDE, RUDE, RUDE is all I can say about Nikki! Although she did call us back 45 minutes later to tell us the part should be in in Jan. 2011, she said there is no gaurantee they will receive it. What? Nikki appears to be a very poor manager, who definitely needs to take some classes in customer service ettiquette! We are now going to see if we can order the part ourselves on line. After dealing with Nikki, I would not recommend this company to anyone!

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1262 days ago

I gave them one star because Zero wasnt a option. The people there are sheister con men. They arent knowledgable of any product they carry. I bought a T.V there last month and it broke so I took it in to be repaired and they said "the part will be in in 2 days" so I calle in 2 days still no part. A month later and still no part. So I called to get my money back. But they are such big crooks that they said "thats not our policy". They have had my T.V longer than I have and I paid for it. I would strongly advise that people do not even entertain the fact of purchasing a object from these scumbag gypsys. Their T.Vs are way over priced. I paid 178$ for a T.V with no remote the infared sensor for the remote was broken so i cant even hook up a universal remote for it. On top of that I found one on craigslist for 50$ with a remote and the stand that is was supposed to come with that they sold seperately to someone else. ONCE AGAIN I would advise anyone to purchase anything from here. And everytime I do call its the same story..The parts not in and its not fixed. There isnt one friendly, smart, educated person that works there and they are more of a pain in the ass the helpful..but I have called the BETTER BUSINESS BUREAU..and my attorney both are looking into getting me my money back. people this isnt the only negative review about this company. and the one review that is positive about this company was typed by one of there own employees. I know this because of unspecified knowledge of computers.but think twice maybe ten times before you purchase from SCOTTS T.V it is a headache you can ave yourself by heeding these words. You can thank me later..And you are WELCOME

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1291 days ago

Do not use these guys no matter what you do!!! Nate and Jessee are the owners. I purchased a stackable unit on Sat. said would be delivered on Wed. was Delivered on Thurs. did not tell me to remove the power cord and hoses from my old machine, before they dropped off the machine I purchased from them, they took my old machine, did not leave power cord and hoses... Got new power cord and hoses, hooked up machine, and ran a cycle, drained out bottom of machine, came out to fix, did not fix, had to take machine back, did not give me my money back, sued one, STILL REFUSES TO PAY!!!!! DO NOT USE THIS BUSINESS NO MATTER WHAT!!!

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1316 days ago

Kevin Turnbu;ll with Turnbull Tree Service did a great job on our tree removal. We were very impressed

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1352 days ago

Just wanted to say that this is not the right number for Larry. it is a residential number, and don't have a new number for him. thank you!

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1373 days ago

I took my televison in for a repair on a Wednesday and it was fixed by Friday. The employees are very friendly and knowledgable. The merchandise is priced very reasonably.

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1384 days ago

Could not have had a more pleasant shopping experience. I really think you can't find a better deal anywhere if you are looking to stretch your dollar, and don't care too much about brand names. Who's gonna look at your matress label anyway?

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1410 days ago

This service was horriable she was late and i had to clean after i paid her to clean. She looks like she is high on drugs and some things ca...

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1441 days ago

Very helpful and they have great prices on scratch and dent appliances!

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