I paid $159. for shipping and handling a shadow box collage I made...not much money to some, but this was a special gift for someone supporting my mom and I through our times of financial distress. When I read NAVIS website they advertised they ship artwork for museums and hard to ship items.... I worked so hard on my collage shadow box I was afraid it would arrive in pieces.
JoAnn Bond and her daughter were very nice and reassuring - JoAnn explained that they would build the box after my shadow box was properly insulated. I still insured the package for $100 and went on my way. JoAnn emailed me photos of the finished box but I didn't know how it was packaged on the inside until it arrived to California. I asked my friend to film himself opening his gift. He filmed the box - the box looked the same condition as it was sent. Then he lifted the package out of the box, You could hear the distinct sound of the broken glass on the video and there seem to be 1 maybe 2 layers of bubble plastic around the shadow box and that's all. The glass damaged the wood of the frame everywhere. JoAnn became very preoccupied about getting all kinds of proof and photos and i am thinking....well, she is helping me with my insurance claim so I gave her all kinds of photos of the damage, but it was photos of the box that she wanted which I have a clear video of. She seemed sure that her shipping vendor, UPS Supply Chain Solutions was at fault and she kept insisting on photos of the box when it arrived. I have the video and I told her the box itself was in perfect condition. NAVIS and it's shoddy packaging is at fault. She was using my resources and photos for her own internal claim between NAVIS and UPS. And she is refusing to reimburse me for the $100. I insured package for --she tackily offered to replace the shadowbox. I have to hire someone in California to recreate my shadow box - I am entitled to the $100. I insured this for. I worked in the shipping business for 5 years and there was no customer service here. This is not the last they will hear about this either.