I think I only need to say this: I've thrown up on THREE separate occasions after eating the sushi at Ru San's. I'm to blame for going back after the first time.
However, I will go on about an altercation I had with one of the owners when I simply wanted him to take a single item off our ticket that was not prepared correctly and because our fish was old and rubbery.
My girlfriend and I ordered dinner: 2 sushi entrees and a handful of ala cart items. She'd ordered th "Godzilla Roll" - something that I had ordered every time I'd dinned here, probably totaling 15 visits over 2 years. My favorite roll, it is comprised of red snapper and macadamia nuts rolled in rice, flash fried and covered w/ a spicy aioli, then baked. I was very familiar with the food's preparation and character.
My g'friend consumed ONE piece of the 5 presented on the plate, then followed with some ala cart items. She put the 2nd roll into her mouth and started chewing, but abruptly spit it out into her napkin. The fish was rubbery, like calamari. She asked me to check it out. One look at the dish and I could tell it hand't been prepared correctly. No flash frying and no baking - therefore, not prepared as advertised. In addition the raw fish was old and chewy. All in all, she ate one piece, spit the other in her napkin and I sample 1/2 of a 3rd. That's 2 1/2 pieces of the 5 on the plate (this comes into play in a second). Here saba nigiri (salmon) was also not at all fresh - she had to pick it up with her hand and pull on it to rip it with her teeth.
Being very disappointed in the dish, I notified the server that we would like to request that he take that single item off our ticket ($8.95). He refused, saying that if we ate more than 1/2 of the dish that they do not offer refunds. After an exchange with him, I asked to see the Manager on Duty who in this case happened to be a part owner of the restaurant. He was very rude and matter of fact in point out that clearly marked on their menus is a return policy stating that if you ate more than half your dish, you could not get a refund.
To avoid a heated exchange, I paid for the item. After paying, I checked the menu for the refund policy. Nowhere on the menus is this information he quoted printed - as a matter of fact, refunds are ONLY available for food that is NOT PREPARED CORRECTLY. Also, we touched exactly 1/2 and not more (if we want to go with a technicality).
Upon leaving, I mention to the owner the lack of his claimed refund policy on the menu. I asked him why he lied to me - He replied with "We give NO refunds, no matter WHAT," thus contradicting even what WAS printed on their menu.
Later that evening my girlfriend got sick from the food she ate.
I ended up contesting the charge w/ American Express and had our total ticket refunded to me.
In a nutshell - rotten food, rotten people, rotten restaurant.