St. Louis Pets

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787 days ago

They Found me 12 Redline Torpedo Barb's for my 60 Gallon Tank! I've been looking for over 3 years. . Since 2 of the 3 I had for 5yrs died. Chuck the manager Found them for me. Though it took a couple weeks but they call me like they promised. . Saying We have 18 of them in I dropped everything and drove there
They're a $30 Fish and very hard to find. . . I got them from Chuck at $24 a piece!

Always have had great time talking and doing Business with Tropical Word Pets Employees. . The Place is Amazing the Fish are Healthy! It's Like the Zoo for Fish in STL . . Go there Bet you'll stay for awhile!! J.Ludwick

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1244 days ago

I can't see myself continuing to donate to a place that WASTED monies on a call center conversion that doesn't work when I need to reach a live person for vet care. 314-951-1590 They are aware that there are problems, but have not changed it. Maybe their goal is to keep you on permanent hold!

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1262 days ago

They take real good care of my English Springer Spaniel Sadie Mae. They provide expert care and they educate me on how to do my part. And they are real friendly. They took care of all my dad's dogs too. We all love Chippewa Animal Hospital. Sincerely, Doggy Daddy

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1449 days ago

Dr. Trabanco is awesome. His rates are far more reasonable than other vets in the area, and his clinic is open until 6 PM every day, which makes it easy to get there after work. He has years of experience, and doesn't do anything that isn't absolutely necessary. He is great with animals, and great with humans, too. He is a very warm and friendly man and loves to chat.

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1519 days ago

I work at a chain pet store and heard of customers going to Tropical World Pets and finding exotic fish. So I was looking for something different for my fish tank. The store had a wide verity of fish, but when I had a question over one of the fish there was no employee to answer it. I continued to walk around the store for about 5 minutes till I decided to leave. On my way out there were 2 employees outside smoking. The store has a wonderful verity of fish but lousy customer service.

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1560 days ago

I have been taking my dogs to this office for the past four years and have never found the staff to be that friendly or impressive, but the office is close to home and I found the vet to be competent, so I continued to patronize them.

That is until today. Now I wouldnt return to this office if they paid ME to come thereand I strongly recommend that you dont either. I keep my dogs VERY up to date on their shots and care, nail trimming, teeth cleaning you name it, and this lady treated me like a second class citizenshe must have been having a bad day, but I work in a HIGH stress position in the medical field and no matter how stressed I am, I always try to be courteous and professional to my patients and I expect the same from others.

The story in short is that I stopped by the office to pick up my dogs shot records and some heartworm medication and walked in and was greeted by one of the vet tech/office personnel (well call her Miss B.) Her poor attitude was apparent right from the first words we spoke. She acted like she was doing me a favor by giving me my dogs shot records and when I went to purchase the heartworm medication she refused to sell it to me on the grounds that my dogs had not been blood tested recently. I pointed out to her that they had never made me aware of this and she had the nerve to tell me that was MY responsibilityhuh?...MY responsibility to know what is in THEIR records? I am not a vet Excuse me Miss B, isnt that your offices job?

Now, I am all for doing the things properly, and I pointed out to Miss B that in the past this had never been an issue, and she even ADMITTED to me that they had made the MISTAKE SEVERAL TIMES of providing me with heartworm medication without the proper testing (says a lot for their offices competence doesnt it?) I told her I was unable to bring my dogs in right away, but asked her if she would be willing to provide me with a temporary dose so that my dogs wouldnt be unprotected and she flat out refused to help me. After some words between us she said theres the door sir and I left.

Obviously pet care and customer service comes second to money in this office.

Normally I wont expect the rules to be broken for me, I get that, but just a few months ago I had my dogs in their office and had spent well over $500, not to mention the THOUSANDS of dollars I have spent there in the past four years! I wish I would have never given them a dime!

Oh, and when I called to complain to Dr Knubley about his rude staff-member, he couldnt have cared less. I told him I would pull my dogs charts and take my business elsewhere, he asked me where I wanted them faxednice guy let me tell you.

Folks, these people dont care about your pets; they care about the money in your bank account going into theirs, its as simple as that.

By the way, I after this experience I drove down the street to another vet office where I walked in, explained the situation and was immediately accommodated. I am having my records sent there and have an appointment next week.

Dont waste your time at Oakville Vet Office.

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1712 days ago

On his first visit they were so gentle and thoughtful of how Mr Tickles felt. When they gave his shots and how calmly they talked to him. Thank you so much :)

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1870 days ago

My husband and I have been going to Dr. Kreher for about 6 years now. A few years ago one of our dogs started having seizures. I called Dr. Kreher at home about 2 a.m. the night before Thanksgiving. He was very cordial on the phone considering we woke him from a dead sleep. He gave us good advice to get us through the weekend till we could get our dog in to see him. We just took our dog with us out of town that weekend so we could moniter him. He told us our dog has epilepsy and gave us medicine to control the seizures. We have had to up his dose of the medicine, and since then, he has been seizure free, for almost 2 years now! They really do have the cheapest prices around, and I feel like they take good care of our pets.

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1879 days ago

I brought my puppy in to get an update on shots at 18 weeks. He was given 2 shots and a heart worm preventative. That night my dog started to get sick and his bowels started to become very soft. So by the time 3 days had gone by they had become very soup like. So I called the office Monday morning to speak with the doctor to ask him is this a normal thing to happen. He wanted me to bring my dog back in and he was going to charge me to look at my dog and anything else that he had to do for him. I don?t feel if the dog was perfectly fine before he walked into the office and from that point after you treated him he started to progress down hill I feel as if you should at least take the time out to look at the dog. Then he tells me to do what ever I want to do because he is not going to see my animal with out charging me. But I feel I shouldn?t be charged for your negligence and his lack of knowledge for his field.

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1969 days ago

We have been taking our cats to Dr Kreher for over 20 years. He is very professional, and seems quiet but that's because he speaks "cat". The staff is accomodating and prices are very affordable. The place could use a little polishing, but cats don't care! What they care about is the way that they are treated. Two thumbs up!

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