St. Louis Family & Personal Services

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828 days ago

Unfortunately, I worked at this atrocious excuse for a business. This business has the WORST customer service I have ever seen. I have seen many longtime customers leave because Customer Service was so horrible.They will not work with a customer to find a resolution for customer problems (9 times out of 10, the problem was caused by their negligence) and always have the mentality that the garment must have come into the store with said flaw. American Cleaners routinely loses garments, refuses to accept responsibility when items are damaged by the machines and never refund a customer's money. Half the time, they don't even dryclean garments, instead throw them into the washing machine without so much as mentioning this to the customer. They are largely overpriced in comparison to other drycleaners. And they charge the same price for this, even when it could be done at home. They find ridiculous ways to tack on additional charges, like 20 cents a pleat for any pleated item.They also charge a 25 cent "environmental fee" per garment when, in reality, the cost to dispose of the chemicals used is MUCH cheaper. The most frequent problems I experienced while working there:lost garments, broken buttons, runs or tears in garments caused by the machines, black spots/stains that were not originally on the garment and incorrectly totaled receipts. None of which the company has taken any effort to fix or improve upon. I would never recommend this cleaners to ANYONE

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1145 days ago

Unsatisfactory at best. I have never been treated worse in my life.. the owner is incredibility rude and treats customers like trash. His terrible attitude seems to be share by his staff. The “cleaning “ aspect of this business is a complete joke, when I attempted to point out the hole made in several shirts in the exact same place the owner became infuriated and threw me out of the store. DO NOT GO!!! You will regret the experience. This place should be shut down.

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1463 days ago

I had a wonderful experience Service was superb and pressing was excellent!

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1469 days ago

I will never go to this store. I have been calling shops trying to locate some specific Bari Jay dress styles and every shop I called offered the information I needed when I called or through email. None had any problem with my request. When I called Enchanted Bride, the woman had me repeat the 7 dress styles twice and told me to hold on so she could look up the dresses. I waited about five minutes before she got back on the phone. When she came back she told me she couldn't look up all the style numbers for me because--as she said--"we lose track of all these styles". She ignored my intial request after making we wait all that time for simple information and tried getting me to make an appointment. I asked if she could let me know if she had any of the styles I am searching for and she wouldn't give me any information. If I wanted to just go to a shop to look at their selection, I'd do that. I am on a search for specific styles and nothing else, so I'm not going to drive 30-40 minutes to find out they have nothing I'm looking for. So she tried again to give me directions to the shop and set up an appointment. I told her I wasn't going to waste time with the shop if they weren't going to give me any information. She said "okay thank you". From my experience in retail, this is a simple request and any store no matter how "high and mighty" should be able to give out simple information about some dress styles. I would never recommend this shop to anyone!!! I had the best experience ordering my bridal gown and setting up my bridesmaid dress order at Bridal Connections in Florissant! Both of my sisters-in-law and four of my friends have gone to that shop! If you want a great place to shop with friendly service without pushing you into buying your dream dress (like I did!)...I would highly recommend Bridal Connections! :)

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1527 days ago

Exceptional quality and service!

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1527 days ago

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1536 days ago

Awesome friendly staff!

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1536 days ago

Excellent service! The staff was friendly and knowledgeable. Also, prices were unbelievably low.

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1536 days ago

Great people, great work, great prices...what else can you ask for? :)

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1572 days ago

incredibly poor service. will never use again. go elsewhere. this store launders when it should dry clean, and uses starch when none is requested. would give 0 stars if I could.

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