I actually did not visit this office location. The Pet Vax that I take my pets to is located on Hwy 70 in Bartlett but I was unable to find that location to write a review. The doctors there are so very compassionate and helpful. The prices are extremely affordable. The staff goes over and beyond! Unfortunately our puppy contracted parvo and got very, very sick. The staff would call to check on him daily if not twice daily. They did their absolute best to help him in every way to survive. It is only because of their great care and compassion that Tiki survived and is with us today! Please take your pets there--you will be so glad you did! Terri is the office manager and she is fantastic! There is no better vet than Dr. Oleson.