I hired Walter Byrd to put on a complete roof on my house. He sounded professional on the phone and told me that he has been in business for 40 years. He told me that "You don't stay in business this long without great customer satisfaction". I explained to him that I live in another state and that my neighbor will show him the property. Mr Byrd was very easy to get in contact with before and during the roofing job, but unknown to me at the time that this was about to change.
Mr Byrd sold me on "a bill of goods" that he has not delivered on. His customer satisfaction is terrible and I am amazed that he can still be in business, never mind 40 years in the business! It has been over 6 weeks and NUMEROUS phone calls EVERY day to his office and his cell number and to no avail. He is avoiding my calls and has not set up a date and time with me to rectify the work that he has not completed.
He PROMISED that he would replace all rotted wood on my roof and replace it with new wood, He did NOT! My roof is still leaking over my porch. His crew also destroyed some of the siding over the porch and on the side of the house. Instead of replacing the now ruined siding, they nailed the siding back on crooked where now rain is getting in! And they call themselves professional?? He also told me when he was trying to secure the bid for my house that when the work is done "He would personally run a metal detector over my property so that there would not be any nails". He even said "That I will eat all nails you find on your property". When I travelled back to my property in Mississippi to inspect my home I found 15 nails in the first few steps of stepping in the back yard. There are many more nails in the front and littered in the gutters. There are still staples, nails and trash that Mr Byrd and crew left behind. And yes, you guessed it, he has not returned to clean up, nor has he called me back! I hope you are hungry Mr Byrd! So much for this self proclaimed "Pride in great customer service". I believe after this experience, Mr Byrd is NOT a man of his word and that he doesn't care about his customers or their satisfaction. He is just interseted in getting his money! If I still lived in my house that he worked on, I would not have paid him until the work was done right and to my satisfaction. See you in COURT MR BYRD!
Buyer beware, if you are in the market for a new roof, DO NOT HIRE MR BYRD!!!