The other review (from March 2010) sounds a bit like "sour grapes" to me or perhaps even another contractor that is trying to discredit them in order to woo some business to stay afloat in hard economic times. There seems to be some serious, albeit unsubstantiated claims and it is often difficult for a company to refute "anonymous" web postings. My multiple dealings with this company over the last 10+ years have been positive, filled with "give and take" but always above board. They may charge more than someone who operates out of the back of a pickup truck but you get what you pay for. The company has been around for nearly 30 years and currently has a A+ rating on BBB. You don't stay in business that long without integrity and a quality product.