I have 2 new aquariums a 55 gallon and 90 gallon tanks that I took over from friends. So I was looking for Local Fish in the area. So I've gone to Brothers Pets 10 times now and I'm finally over it. Its not like I had one bad experence I've had 8 out of 10 bad ones.
First thing I would like to say out 13 local fish stores around the KC Metro area I have been less than impressed with brothers. There prices are just way out of control. a Marineland heater I could buy for 44.00 dollars is at 80 dollars at brothers pet. as I started to look at most prices an compaired them to other LFS. Brothers is the highest out of 13 local fish stores I've been to. I truely support local fish stores as much possiable but that is just way to much when other Local Fish stores are cleaner, heathier and cheaper.
Lets talk about their arrogance and rudeness. I wanted to buy a aquarium heater and the box looked returned and opened several times so I didn't want that one. so I asked the lady there if they had another one. and her responce was "you mean other than the one you have in your hand"? A simple yes or no would have been exceptable. but you know those people who try to make you feel bad for asking for somthing other than they want to sell you? I mean come on. for 80 dollars for the heater *I* wanted why do you care if I want a difference one or not. That day the lost 480.00 dollars in sales becuase I bought nothing from them and went some where else. I bought a new Coralife Light, 6,700k bulb, Marinland C-360 filter, heater, prime and other stuff. Sorry brothers you lost me big time. The other 9 times Iooked and shopped around befor I started making my large purchases and you lost out on all counts. I won't be returning.
I found a Local Fish store out north that gives me credit for fish, will take stand by "any" product i buy from them and are the sweetest buch of people I've ever met. I went to them twice and on the 3rd day they knew be by name and said welcome back.
I'm glad brothers have expananded their store. but why don't you try to clean up your employees and your attitude first becuase it really STINKS! and does not excuase you high prices becuase of it.
Oh by the way. when any company tries to scare people or having others do their dirty work by sueing people for slander I promise I'll see you in court!