First off my wife ordered a veil and the owner didn't order it in time to get it in. We didn't find out till two weeks before the wedding! We had put in the order 6 months in advance, but they didn't order it then because they wanted to save money on shipping! We even prepaid for 1/2 the price of the vial to make sure it would be there. They said they were not going to be able to get it in time. So my wife then had to search throughout the city to find another one. They also charged us an extra rental fee for her slip because it was not returned by the Monday after our wedding (we were on our honeymoon)! The thing is that they do not put a return date for the slip on the contract! The owner said that she gave us a break on the alterations, but if she did it was a small one and they ended up charging us for alterations that they are now saying they did not. On top of this none of the alterations where done correctly! My wife's shoulder straps would not stay up. One of the bridesmaids had a needle still stuck in her dress and a strap that they adjusted broke within five minutes of having the dress on! Brides-to-be, beware of the Bridal Mansion on Bannister Road, Kansas City MO.
p.s. they said that they would not wave the fee because one of the bridesmaids was rude to them, so they just called a woman who was 8 months pregnant rude. No they are the ones who are rude and will almost ruin a wedding day not help to make it be magical.