I am having my dress made by the actual designer that works through Sunny's Brides to be. Sunny is very sweet and was very helpful. I saw the dress I wanted at a bridal show on a Saturday, and went in that following Monday to get it. They did not carry the dress I wanted, so I have to order it. Sunny was great in visioning the addition to the dress I want made, and the addition was affordable.
I can understand she is busy with so many brides. I put lack of promised followup as a con, but its understandable because she is busy and since I am making an addition to the dress, I want followup to make sure it is done right. I am not getting married until May 2011, but my dress (I was told) would take 5-6 months to complete. I never got a call from her a week after she said she would call, so I ended up going into the location to sign off. I also asked if she could ask the designer to send a rose from the dress so I can start looking for bridesmaid dresses to match. I have yet to hear back from her on that. I may just end up calling the designer myself.
Overall, my experience is good so far.. I can understand these ladies are busy, so I would still recommend them (as of now)...