Columbus Travel & Transportation

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1208 days ago

In mid-March, I contacted Bexley travel to book a vacation to London in the UK. All that I intended to use the agent for was to book airfare and a hotel for my week's stay. The airfare was not a problem, and the agent booked it without a fee, as she would be compensated by the airline. When it came time to pick a hotel, I had chosen a hotel that she would not be able to collect any commission on, so I had to pay her fee in order to have it booked for me, this was not a problem at the time. About a week before I was supposed to leave, all European air traffic ground to a halt due to Volcanic activity in Iceland, and the UK seemed to be especially affected. Naturally, I called my travel agent during regular business hours to see if there was anything that I needed to do in case I could not travel. Because our travel dates were TOTALLY inflexible, I wanted to start some kind of backup plan in case I could not travel to Europe. The gentleman who answered the phone when I called with a simple question was very rude, and treated me like an iritating child with a lot of stupid questions. His exact response was "Everything will be fine. I just saw on the news that they are already reopening the airports." I know now that he must have been lying to me, the airports were NOT reopened that day, so he could not possibly have seen it on the news. In fact, during the shutdown, only 6 commercial flights took off from London airports, and there were NO commercial landings. After lying to me, this gentleman basically told me not to worry that everything would be fine. So I trusted my travel agents expertise and didn't worry. The crisis continued to be in a major headline, but I received no further contact from my agent regarding any possible complications. On the day before we were scheduled to leave, the airports were all still closed, and most of northern Europe was a total no-fly zone with some 20,000 flights being cancelled daily. With growing concern, I attempted to contact my travel agent via phone & email, but I received no response. Later on, my flight was officially cancelled by the airline, and still, I received no contact from the agent. Again, my travel dates were NOT at all flexible, and with no contact from the agency I was finally forced to completely restructure an international trip with no assistance from the travel agent I had already paid. I had to choose a new destination on my own. I had to call the hotel myself and cancel my reservations to avoid charges on my credit card. I had to call the airline and wait on hold for hours on my own because my travel agent could not be reached and find out how to re-book the tickets. Because I ultimately only paid the agent to book a hotel room, and I ended up not using that hotel room, and because this agent was not available when I needed her most, I felt warranted in sending an email asking for a refund of the booking fee I paid. The only reply I received to that message was basically "Sorry, that's not possible, and I hope you had a great time at your alternate destination. You should have called during regular business hours [not a Saturday] and we could have helped". I then replied to her and explained again that I DID call during the week and was rebuffed, and that once my flight was actually cancelled and I knew I had a problem, it was already a Saturday. I then asked again for a refund because she ultimately provided no service, all that I paid her for was undone completely and I don't understand how I should have to pay someone for something that I didn't receive. Furthermore, if I had received accurate, truthful information when I first called with my concerns, none of this would have been an issue. If I hadn't been so quickly dismissed by the person who answered the phone that day, we would have been able to come up with a backup plan together, and I would have been saved a lot of stress and hardship.

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1288 days ago

He booked our flight and hotel, & finally booked a rental car after telling him 3 times that we needed a car. He did not book our trip through Walt Disney World-even though that was what our trip was about-so we had to make all those plans too. He did not offer to help with that or give any info about it. He had to scramble to get our car for us b/c he didn't do it to start. When our flight was cancelled d/t weather, the 1800 # told us there was nothing they could do, so we had to take care of the hotel and flight ourselves as well. I kept thinking this was a joke, but they were so terrible from Grandview Travel to the help line. I learned that this travel agency is only good for booking a flight and hotel, so I will do that on my own next time. If you want any help w/planning of your vacation, DO NOT use this company!

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1291 days ago

We stayed there this weekend we were expecting better service. So we get a great room then we run into some problems with the clealiness of the room and especially the beds. They weren't so clean and some other issues I rather not embaass them any more. They compensated by changing us to another room, which felt soooo much more cleaner just by walking in, giving us fresh linens, and other things. I mean customer service was great depending on who you spoke with. Dry cleaning was slow we lost reservations because it didn't get there on time which was the 2nd time we lost reservations because of all the shuffling they had us doing. I was just dissapointed because we were expecting a relaxating weekend and it was only that for a few hours. The breakfast in the restaurant on the 2nd floor was really good and the bed in the 2nd room they gave us was really comfy too, I just suggest they be more cleaner.

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1303 days ago

Ive used this place for my clients as they are in town. Ive even stay at the hotel myself and have never been disappointed in any way. They definitely know what customer service is.

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1365 days ago

They were very professional and exremely careful with all of our belongings and furniture. They were so courteous and hard working. I am so thankful that they did such a great job! They put everything exactly where I wanted it and I am so pleased. I would recommend them to anyone who moves anything from piano's to antiques or just your household belongings. They are superb movers and I will use them only in the future!

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1377 days ago

Hi Kayla & team: I just returned from my 17 day trip to Europe that you and your team put together for me and it was incredible. I got to visit Rome, Venice, Lake Como, Amsterdam, and Paris. This is the most time that I’ve taken off work in 17 years and thanks to you and your staff I was able to totally relax and enjoy myself. The hotels were beautiful, the tours were wonderful, and everything you and your staff suggested was perfect for what I wanted to see and do. I can’t wait for you to plan my next trip to Europe, which I hope is real soon. I have already recommended your company to several people who are planning a European vacation. Thanks to you and your staff this vacation far exceeded all my expectations, and it’s one I will never forget. I truly can’t thank you enough for everything you and your staff did for me.. Sincerely Robert Smock

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1379 days ago

Kayla, Thank you so much for assisting us with our recent trip to Europe. Even though we are all frequent travelers, traveling with 2 teenagers in the busy summer season and visiting 5 cities and 4 countries in less than 2 weeks was more than we could have handled on our own. Paris – Lake Como – Venice – Salzburg – Prague! Destination Europe’s smooth transitions allowed us to enjoy making memories that will last a lifetime. What a treat to have a driver waiting every time we checked out of a hotel or arrived at a train station in the next city. Your choice of hotels were so perfectly placed geographically that we never had to take a cab and could easily walk wherever we wanted to go. The excursions were well chosen also. What better way to see the highlights of Paris than floating down the Seine in a 1 hour cruise? And after a full day of sightseeing on our own and visiting museums and cathedrals, the Moulin Rouge show was a perfect way to spend an evening! The night train from Paris to Italy was unique and exciting… also thanks to the 1-day train strike that had many trains canceled and delayed. However, we were armed with your emergency numbers and although we missed our morning connections, your team was still ready and waiting when we finally arrived in Como. Lake Como was picture perfect! Not only did we have rooms with views of the lake, but if we dropped a euro off our balcony it would have landed in the water! The local ferry allowed us to spend the day hopping from Lenno, to Bellagio, to Verenna, to Managgio and back to Tremezzo…very peaceful and scenic, with many stops for vino and shopping throughout the day. Venice was hot and crowded but we escaped the chaos - our 2 hour private motor boat tour with our fabulous American tour guide, Talia, was the highlight of our vacation! In addition to the Grand Canal, we saw many of the smaller canals, popped over to Murano and really got a feel for the flavor of the city – away from San Marco square. Salzburg was a surprise! The Wolf-Dietrich did not disappoint – luxurious 2 story suite with friendly staff, delicious breakfast, free DVD library, complimentary tea-time, free spa facilities with steam, sauna, and pool for those aching travelers, and computers for the kids to check email. This cozy town can be canvassed from one end to the other in about a 20 minute walk. Great food, welcoming people and all of the beautiful Sound of Music scenery we know so well. The Mozart dinner concert was fun, but we were much over-dressed in our “jackets required, formal attire”. There were both adults and teens present in shorts, flip flops, and tee-shirts – so word to the wise, double check the “required” dress code. The Euro Rail Pass and all of the tickets and reservations for seats were clearly marked and easy to keep up with. Train travel was simple and carefree, and we got the hang of taking our own food, snacks and wine to enjoy along the way. Typically American, we packed too much and would have been happier with less weight in the luggage department. Prague was hit with heavy rain during most of our visit, but even wet, Prague’s unique beauty was breathtaking. The Hotel Retezova was blocks from the Charles Bridge and minutes from Old Town Square, and the Wenchelas Square offered some great rainy-day retail therapy for our teenagers to take advantage of the weak Koruna vs. US dollar! Well done! Overall, things went smoothly from start to finish thanks to your expert management of all the minor details. It was nice to have all of the transfers, lodging and excursions taken care of in advance so that we were not always pulling out payment. Again, thank you for the part you played in making our European vacation a collection of fond memories. We would (and will) gladly recommend you to others who are considering European travel. The Moore Family - Dallas, Texas

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1379 days ago

Hi Kayla, I am so sorry for the delay in sending this email. I just wanted to express our sincere appreciation for all the hard work and effort you put into our trip, it really showed, almost as if you had planned the trip for yourself. Everything went so smoothly and just as outlined in our package, we didn't have to worry about a thing, all we had to do was enjoy our holiday in Berlin, Prague, Greece, Samos and Istanbul, which we did! The hotels you picked for us in Prague and and Istanbul were so charming - we really loved them. They were so connected with the country that we really felt like we were natives, just so cozy and comfortable. We made it to each country without a hitch, which is impressive in itself considering the amount of countries we wanted to visit in 3 weeks. We truly enjoyed each and every place we visited,they were unique and beautiful each in it's own way. Prague was just so amazing and romantic. Each and every building was prettier the next and there was just so much to see and take in I never knew where to look first, even the sidewalks were beautiful in Prague. Athens was an adventure, it truly was impressive to be walking down the street and all of sudden in the horizon you catch a glimpse of the Acropolis, one of the new seven wonders of the world. Istanbul was truly breathtaking not only in beauty but for the historical factor. I never would have thought that I would ever see the Blue Mosque, let along go inside or visit the Grand Bazar and spices from the Spice Market. When I think back on it now, I feel like a dream but if you had not been so willing to work with us and stay within our budget, we wouldn't have been able to take this trip of a lifetime and have all the wonderful memories and pictures. I'm sure I speak for all of us when I say that not only would I gladly and readily recommend your services to everyone I know, when I am ready to travel again, which I can honestly tell you I am hoping to go back to Istanbul, you will be the first person I contact. I've attached some pictures of our travels. Thanks again for everything!!!!! ~Joeline

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1379 days ago

Hi Kayla, Finally found the time to write back to you! We had a wonderful trip that went as smooth as silk! The only minor hick up was when the train from Como was late and we would have missed the Eurostar had it left on time! Just as well we weren’t in Switzerland where trains do leave on time!! The hotels and staff were great – especially the staff at Antiche Figure (Carlo in particular). We were extremely lucky with the weather and had a really fabulous time. The trip up to Jungfraujoch was amazing – my favorite country was Switzerland and I would love to go back. It was fun to see the hang gliders landing in the grass square in the middle of Interlaken. Lake Como was beautiful and the hotel location unbelievable. Town of Bellagio was my favorite – so so pretty. Venice is such a different city – hotel was a little far from the ‘tourist spots’ so we did an awful lot of walking and map reading! Ljubljana was definitely worth visiting – lovely city – very alive at night. The mayor closed the city center to cars so restaurants, located on these cobbled streets have put out tables and chairs and you can eat outside. Plus at several spots there are musicians playing and in the central square there is a big bar area with couches etc protected by marques so you can sit, drink and listen to music. Slovenia is a lovely country – over 60% forest which is where Venice got all its trees from to build the city! So thank you Kayla for doing an amazing job. Must admit I was a little nervous never having seen, met or talked to you but everything was great and so well organized. You are obviously a master of detail! Should we be lucky enough to do a similar trip again I would without hesitation contact you immediately! Hope you have a wonderful summer and many thanks for making our family vacation so enjoyable. Even the weather co-operated and we only saw a couple of rain showers at night! Best wishes Lynne PS Haven’t looked at the photos yet – when I do I will see if there is a good one to send you!

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1379 days ago

Hi Kayla, We had the Honeymoon and trip of a lifetime these last three weeks! Thank you for all your superb planning--your knowledge and experience certainly shows. London was fantastic! The driver met us on time and took us right to our hotel. Our hotel was right on the edge of Hyde Park and we were able to see all the major sights, thanks to the Hop-on Hop-off Tour. Our train trip to Amsterdam went smoothly, and it was a great experience traveling by train across France. We loved the hotel in Amsterdam and would recommend it highly! The hotel management was exceptional--helpful, attentive, and pleasant. We got to see many of the major points of interest in Amsterdam, and had a lovely, romantic night on the Candlelit Tour of Amsterdam's canals. The bike tour across the Frieslands was set up perfectly and we highly recommend the company. We enjoyed the overnight train to Munich -- the staff was very helpful and helped us into our bunk for the night. We were pleasantly surprised by our room on the train; the private quarters with room to stretch out and sleep through the night. We loved our two days in Munich--we only wish we'd had more time there! The island of Rhodes was beautiful. We had a little trouble with our flights home. Our flight out of Rhodes was delayed which made catching our flight to Frankfurt a bit nerve wracking. Once we arrived in Frankfurt we had to rush to catch our plane to the US. The time between flights was a little short, but we understand it may have been the only option available. Thank you, Kayla Zeigler, for planning a fantastic trip to Europe for us. We will certainly use Destination Europe next time we go to Europe, as well as recommend your services to our friends and family. Sincerely, Kevin and Claire Matta

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