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406 days ago

Great place ro live!!

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763 days ago

They promised to do an in-home estimate and they didn't show up at the appointed time. When I called to see where their estimator was I was told that he had gone to the next appointment because he didn't have the right phone number for me (even though my number is listed, he had my email address and my home address). It took forever to get them to reschedule him for later the same day, but after six phone calls (yes, literally) I was finally promised that he would be at my home by 5pm, guaranteed. At 5pm the estimator called me and said he was across town and didn't feel like driving to my home, so he wasn't going to come.

I called the office and rescheduled for the following Friday. I also asked to speak with a supervisor, and was told one would call me, but that never happened. Someone came to my home on Thursday (a day I had specifically stated that I wasn't going to be available) and left a message on my machine. When I called back to inquire why they would come on a day when I had specifically said I wasn't available, and to make sure that they would actually be here on the day I was promised, I was told that there had been a "breakdown in communication." Initially I was assured that someone would be here on Friday as promised, but then someone called me back and said that no one would come out on Friday.

When I asked why no one in the company can keep their word or an appointment, and why they seem to make it a policy to lie to their customers, I was told that no one lied that it was simply a "breakdown in communication." They absolutely refused to take any responsibility for their actions or the inconvenience they put me through. If they can't even keep a simple appointment, I shudder to think what would happen if I actually entrusted my belongings to them.

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763 days ago

They promised to do an in-home estimate and they didn't show up at the appointed time. When I called to see where their estimator was I was told that he had gone to the next appointment because he didn't have the right phone number for me (even though my number is listed, he had my email address and my home address). It took forever to get them to reschedule him for later the same day, but after six phone calls (yes, literally) I was finally promised that he would be at my home by 5pm, guaranteed. At 5pm the estimator called me and said he was across town and didn't feel like driving to my home, so he wasn't going to come.

I called the office and rescheduled for the following Friday. I also asked to speak with a supervisor, and was told one would call me, but that never happened. Someone came to my home on Thursday (a day I had specifically stated that I wasn't going to be available) and left a message on my machine. When I called back to inquire why they would come on a day when I had specifically said I wasn't available, and to make sure that they would actually be here on the day I was promised, I was told that there had been a "breakdown in communication." Initially I was assured that someone would be here on Friday as promised, but then someone called me back and said that no one would come out on Friday.

When I asked why no one in the company can keep their word or an appointment, and why they seem to make it a policy to lie to their customers, I was told that no one lied that it was simply a "breakdown in communication." They absolutely refused to take any responsibility for their actions or the inconvenience they put me through. If they can't even keep a simple appointment, I shudder to think what would happen if I actually entrusted my belongings to them.

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861 days ago

This place doesn't deserve a star.....You will be miserable there. They offer great specials to get you trapped into a lease. If you are considering renting from them consider this...do you like shootings, burglaries, gang fights, drugs, prostitution vandalism, and horrible living conditions......??? Go there and try to find on "actual" tenant that is happy living there. It will be like finding a needle in a haystack. I have never been so happy in my life, other than the day I drove my UHaul out of that parking lot. Go to Google and see how many times they have been in the news....sewage backups, burglaries, thefts, violence...just ask the police what they think.

I even had my car towed out of my assigned parking space and the management was informed prior to the tow. I had to pay $195 to get my car back.

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1017 days ago

This is a truly terrible company! The staff treats everyone with contempt and they are so far behind on their maintenance that the buildings are falling apart. People move in and out every month and there is a big problem with bed bugs. There were bed bugs found in the apartment next to mine and the staff treated it like it was no big deal, they had someone come in and spray once and they never reinspected the apartments. I have heard from other tenants that bed bugs have been discovered in two other RHP buildings as well. My apartment was on the second floor and it was so cold in the winter I had to wear my coat inside. You have to pay for all the utilities and it really adds up, I had to run the water for 10 minutes before it even got warm. The plumbing is very old and the pipes must be completely rusted out. The hallways and common areas are dirty and the buildings aren't secure. There is no one to call if anything happens because the staff is never there. There are so many more places to rent in Portland that are cleaner and less expensive and have much nicer staff.

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1024 days ago

A ++Perfect! Everything was done to exact specification, in the time frame promised, and within the agreed budget. Absolutely Perfect!

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1181 days ago

The apartments have a really nice design that makes it easy to feel at home--it doesn't hurt that they are well kept and clean either. I also found it refreshing that there were no signs of smoke tar or smells and the fireplace added a nice touch.

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1181 days ago

The grounds and the apartments are kept very well and because they don't allow smoking or animals in the apartments, they smell and look great. Also, I was pleased with the fireplace, the big kitchen and the spacious clean feel of the apartment in general. +++!

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1183 days ago

This was a move that my daughter made from an apartment with a roommate to an apartment of her own. First of all, the owner, Tony, is the person who answers the phone, and he is friendly and professional. Our movers were Ryan and Chris. They arrived at the expected time. They were very careful with my daughter's belongings, yet worked very quickly at the same time. We were amazed at the amount and weight of each load that they could each carry down two flights of winding stairs! And never a complaint! She has a lot of stuff, but the whole move took only 3 hours. They charged $94 an hour, starting when they arrived and ending when they left the new place. No mileage charges. We checked prices with other companies, and disagree that they are more expensive. We feel that it was well worth the $282, plus tips. By the way, please tip your movers. They work so hard for little pay and they really deserve a little something extra. (I gave them each $20)

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1183 days ago

i would move here but they dont take my cats. very nice and clean! would recomend this place.

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