New York City Computers & Electronics

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593 days ago

My refurbished computer that came an extended warranty had a problem that required me to utilize the warranty. I was a little leary of sending the computer in for service after reading all the bad reviews for CPS. I tool all of my personal info off the unit as a precaution to sending it halfway across the country to people I didn't know for a repair I could have had done down the street in an afternoon - but it would have cost $200 to do it the "easy" way for what we thought the problem was.

CPS received my unit on 12/22. The best I can tell, the work was done on 1/3 and ready to ship back on 1/4. My only complaint was that it was 1/9 before it was actually shipped back. I did call a couple of times to check on the status and always got through to a person quickly and got my questions answered satisfactorily.

I received back every item that was shipped with the unit - I had put a label on everything to help insure receipt all my "stuff". When I plugged the computer in, it WORKED which was the most important thing.

For something that I did not feel would have a very good outcome, I was pleasantly surprised.

I don't usually write reviews, but since I had such a bad feeling about sending my computer into CPS after reading so many bad reviews, I thought I should pass on a good review.

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745 days ago

Warranty registration was simple and frustration free. With purchase of products such as DLP lamps it is unfortunate that you cannot wait to purchase replacement when lamp is truly out. In this situation would be nice to have the ability to note when the lamp goes into service, starting the warranty coverage countdown.

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753 days ago

good prices&good products

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754 days ago

Whirlpool Gold cooktop (G7CE3034XB)
Used this mod. as an up-grade from an older model. Very impressed with the lay out of the 4 cook areas. Smart design. I really liked the "assembled" in USA... What was really cool, all the parts and accessories, down to the last sheetmetal screw was in the box. The Install was a piece of cake, once I got finished with the sawsall. We now have a great looking and working cook top.
Jeff N. Grants Pass Or.

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755 days ago

Great Price...best I found for extended warrranty.
Friendly phone reps!

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756 days ago

CPS has an easy registration process, could not ask for more.

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756 days ago

Service was excellent registration was fast and easy

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758 days ago

i bought a plantronics bluetooth, it's nice to know you have something to protect your investment. This is my first time with there service, hope to have more.

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759 days ago

You are SERIOUSLY better off without them at all. An absolutely horrible experience - literally the worst I've ever had to deal with.

They kept my camera for months and never even addressed my original repair requests. They are completely incompetent and untrustworthy and the lack of communication, frustration and headaches are not worth it at all.

I would highly recommend digging a little bit on this company before giving them any money at all. You'll find I'm not alone on this.

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759 days ago

Don't need to use it yet, Live in Aust

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