The customer service, from the manager down, leaves a lot to be desired. There is a serious lack of training at this property. Usually, Radio Shack employees exhibit very good employee training in this area; but not this store. They especially have a terrible attitude towards you when you have an item to return! I would stay clear of this particular Radio Shack store, if you need customer assistance in any way. Try the Chamblee-Tucker store; any other one but this one. What a bunch of jerks they are! -RR