Jon was definitely very polite and professional "on" and "during" the job and with our family and pets! The problems actually came when they finished up. We had to call them back out because of sloppy work. Wires were pulled out of our air conditioning unit and not put back together. We had to go underneath our home and fix them ourselves. One of our water pipes had actually gotten a very small nick in it from the blade of their utility knives which created a leak we had to fix ourselves. They came and cleaned in July of 2011 and it is now November of 2011 and we still can't get Jon to respond to our emails, texts or voicemails pertaining to our mold results. Jon had actually taken our mold samples from "inside the home" at the beginning (showing dangerously HIGH levels of toxic and deadly molds), but, then did a mold sample test at the end of the clean-up to show all the mold was gone "underneath our home". ??? So we are still unsure if we are safe inside of our home! Also, we had recommended this company to our church, which they ended up doing work for, and they too have had numerous problems after the work was completed with Jon not returning calls, emails etc. And they too are still waiting on their results. So during the job we would give this company a 9 (seemed to always be around an hour and a half late upon arrival)...and for after the job we would give this company a 2.