Phoenix Travel & Transportation

Recent Happenings

7 days ago

When it comes to renting from Dollar Rent A Car, take a pass and rent from another rental company. What a truly awful experience.

My recent interaction with them at PHX Sky Harbor was THE worst rental experience of all time - and I rent a lot (both for business and personal use). The agent I dealt with was incredibly high pressured, distracted and unfocused (by other agent's issues), and potentially the most disingenuous rental agent I've met.

I was told Dollar Rent A Car vehicles do not carry insurance of any kind. Since Arizona isn't a "No Fault" insurance State, I found this hard to believe. The agent told me that if I got pulled over (for any driving infraction), I could be charged with not having valid insurance. I declined all the high pressure extra insurance and was on my way.

The first thing I did was check the glove box for registration and insurance documents. Sure enough the vehicle had an insurance card issued by Rental Car Finance Corp (Policy # S098). So, not only was the rental agent a high pressured jerk, but he was also blatantly lying when he said the car had no insurance, whatsoever. I completely understand that if I damage the car, or I'm in an accident, I'm on the hook for the repairs for the car. But to tell me that I'd be in violation of the law without their supplementary insurance is not only disingenuous, it's an outright lie. I find it hard to believe that the agent was working under the direction of the corporation. But, after reading all the other similar reviews, I'm guessing this is company policy.

Just so you're aware, Dollar Rent A Car is part of the Dollar Thrifty Automotive Group. And, clearly Dollar Thrifty Automotive Group has a customer relations problem. I've contacted them with my experience and I never received a reply. So, I'm making my experience public (which obviously isn't unique) and making it as widely known as possible.

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90 days ago

Friendly front desk and kind staffs. Rooms were really nice smell good and clean, definitely a place you would love to stay

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108 days ago

Well managed hotel. Great front desk people, nice rooms and I like their free breakfast.

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112 days ago

Awesome! This is such a really nice place to stay, I definitely recommend this very lovely place.

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389 days ago

Nice enough place, with winding corridors so you'll get your exercise walking to your room. There's a big pool, and nice golf course next to the property, along with this little old western town built for the resort. It's only about 10 minutes from the freeway but it's really secluded; almost too barren desert for me.

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966 days ago

Made reservations sight unseen to stay during our moving transition. The grounds are well kept and pretty. The room was okay, semi-clean and acceptable in size. We had to take a smoking room due to the fact that we had a dog. It is really great that the hotel is dog friendly.

My issues are with the people staying/living at this hotel. I was frankly scared for my teenage daughter to be out of my sight or alone there. Many of the people staying/living there just creepy.

That being said the front desk staff was extremely helpful, professional and a great asset to the hotel. Especially, the employee "Amanda". She went above and beyond in her customer service and she made are time there better.

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980 days ago

SCUM OF THE EARTH. DO NOT GO NEAR THIS PLACE. THE ATTORNEY GENERAL IS COMPILING A CASE. COMPLAINTS DATE BACK TO 1999. BEWARE THEY GO UNDER DIFFERENT NAMES (SABAN'S, AAable, PHOENIX RENTAL CAR, RENT A CAR PHOENIX: LOCATION 2934 E MC DOWELL RD AND 3625 W. INDIAN SCHOOL ROAD IN PHOENIX) THEY WILL STILL YOUR MONEY AND CHARGE UP YOUR CREDIT CARD AND THEN KICK YOU OFF THE PREMISES IF YOU SAY ANYTHING TO THEM. THEY EMPLOY SAMOYAN'S TO DO THIS, THAT SHOULD TELL YOU THIS HAPPENS ALL DAY LONG. THE POLICE ARE CALLED ON THEM DAILY, YET THEY ARE STILL DOING THIS FOR NOW. THEY ARE THE POOREST EXCUSES FOR HUMAN BEINGS, THE OWNER MR. SABAN SHOULD BE NAMED MR. SATAN. WHICH WOULD BE MORE FITTING. HIS EMPLOYEES ARE NO BETTER. YOU CAN''T EVEN GET A NAME FROM THEM IN CASE YOU LEGALLY PURSUE, AND YOU ARE NOT ALLOWED TO USE YOUR CELL PHONE IN CASE YOU CAN RECORD THE FOUL CUSSING THEY DO AT YOU AFTER THEY RIP YOU OFF. THEN YOU'RE STUCK ON THE SIDE OF THE ROAD IN A STRANGE CITY WITH A MAXED CREDIT CARD, AND THEY HAVE THE ODACITY TO TREAT YOU LIKE YOU'RE THE BAD GUY, AND I'M A SMALL WOMAN, HATE TO SEE HOW THEY TREAT THE REST OF THE WORLD. THEY WRITE THEIR OWN REVIEWS, SO PLEASE PAY NO MIND TO THEIR 4 TO 5 STARS, FOR THEY ARE WRITTEN BY THEM TO COUNTERACT ALL THE BAD ONES. PLEASE READ THE 1 STARS, WHICH ALL OF US HATE TO GIVE THEM, BUT YOU HAVE TO GIVE AT LEAST 1 TO RATE THESE SHADY THEIFS.
STAY AWAY FROM THERE. HITCH HIKE, TAKE PUBLIC TRANSIT OR PAY FOR A REAL CAR RENTAL COMPANY. ALSO CHECK THE BETTER BUSINESS BUREAU THEY RECEIVE AN F RATING (SCALE A BEST TO F WORST) WITH 87 UNASWERED COMPLAINTS BY THIS COMPANY.
STAY AWAY FROM SATAN'S CAR RENTAL! AKA SABAN'S, AAABLE, PHOENIX RENTAL CAR, RENT A CAR PHOENIX

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1042 days ago

These people who support this group of crooks must be fake! I am a very objective person and would not complain unless it was absolutely worthy. DO NOT UNDER ANY CIRCUMSTANCES RENT!!!! I was quoted from a female on the phone for 100 dollars for 2 days with unlimited mileage. When I showed up to the place they said "no no we cant do that". There was no sympathy for giving false information or anything. Jerks is putting it very lightly. The car was beat up and when it drove straight the wheel was turned 90 degrees to the right. These cars are not safe for anyone. Upon return I was hit with the cleaning fee and the 20% tax/surcharge. 250 dollars for 2 days. This was especially upsetting after expecting less that 100 dollars. I told (Pete) that I was given false information about the car I had reserved and he responded with "We do not have any females working here and we have not had those cars for months." This was ultimately my fault and I take the blame but hopefully these reviews can help others. Next email is to the DA.

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1157 days ago

I arranged for a pick-up at our house to take us to the airport. They said no problem, it will be there at 4:00. At 4:10, I called and asked when the taxi would get here, and they said just a few more minutes. At 4:20, I called and asked when the taxi would get here, and a different person said they had no idea. I asked why the previous lady told us it would be just a few more minutes. They said - she lied to you.

So we had to drive our personal car to the airport and had to pay a huge parking garage bill or else we would have missed our plane flight.

Upon our return, I called AAA to ask what happened? It was very clear that they did not care that they lied to us, they did not care that we could have missed our flight, and they did not care that we are out a lot of money. Don't waste your time with these liars.

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1162 days ago

The light rail seems to be a big scam. It doesn't go anywhere most of us do; and it raised the price of regular bussing, drastically. In addition to the 50-cent increase, they no longer give transfers. The 8-mile, round-trip, which used to cost me $2.50 now costs $7.
I'm glad I'm a strong walker, and have no need to pay these outrageous prices!

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