Tampa Travel & Transportation

Recent Happenings

95 days ago

This place is miles from the airport. It took two calls and twenty minutes to get picked up. The car stunk of smoke. After my return, i apparently missed a two dollar toll and they charged a fifty dollar administration fee. It took four calls with no promised call backs to discuss the issue and they refused to waive the fee. Avoid this place.

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977 days ago

I too made online reservations and was quoted $120, taxes, fees, etc included.  I arrived at the Tampa int'l airport at 5:45 pm on dec 22, 2010.  They had my reservation and I gave the clerk my credit card.  He went through the standard, do you want car insurance, I said no, do you want to purchase the prepaid fill up, I said no and suddenly the clerk turned on me and started using what I would call fear tactics to get me to buy additional car insurance.  When I continued to decline he started reading me the contract language of how much I could be liable for.  I still said no.  He then told me I would have to prove I filled the car up within 10 miles of the Tampa airport.  I said I had never heard of having to prove a car was filled up within 10 miles of an airport.  I was told he had been renting cars for several years and this was standard.  I said I disagree, I have been renting cars for decades and have never heard this.  I decided to take my chances and declined the gas even though I was told it would cost 7.46 a gallon if dollar had to add any gas as well as a refueling fee.  I said I would fill the car up myself.  I was tired, had flown from Seattle and I was approaching 16 hours of air travel and airports.  suddenly the clerk said your contract is terminated.  I didn't process the implications right away and stood looking at him.  I said you are refusing to rent me a car?  He wouldn't answer me.  I asked him his name as there was no name tag.  He said he was calling the police.  I asked why and he wouldn't answer.    I said ok, I   
will try Thrifty.  Before I could turn around he walked to the adjacent thrifty counter and spoke to a clerk.  I walked to thrifty and asked to rent a car.  They refused until I was cleared by the police.  I asked what I had done.  I was told "he" was the supervisor and it was out of the thrifty agents hands until the police came.  As I walked away to wait for the police, the dollar agent said, with a smirk, " my name is frank".  I waited an hour for an officer  to appear.  I finally went back to the thrifty agent and asked when the police would show up.  He pointed at a phone on the wall and said you call them.  I did and no one, not Frank or anyone from the Tampa rental terminal had requested the police.  I asked for an officer as I mistakingly believed I would be rented a car.  After 2 hours of waiting the officer showed  up.  She told me dollar and thrifty are the same company and they do not have to rent anyone a car if  they don't want to.  She suggested I use enterprise or national (if only I had).  It was 3 days before  Christmas and the other companies were only renting to those with reservations.  I ended up taking a       shuttle and stuck in in a condo for 4 days.  I felt harassed, demeaned, discriminated against (I am 63,  female and retired disabled veteran), laughed at by thrifty and dollar personnel, rude, etc., all repeats  of others experiences.   I wrote customer service and receved an email back wishing me happy  holidyas and thanking me for choosing Dollar.  After going online and reading other's experiences, i    decided  to check my credit card.  Sure enough, dollar (frank) had charged me $250.00 without ever   renting a car!  I do consider myself fortunate, in a way, because I am  sure the $250 was the  beginning of extra charges.    I do not understand how dollar/thrify rental cars can get away with this.  I realize I was refused a car because there would be many people after me needing a car over     christmas and there would be other customers that would pay the extra fees or be stuck.  My vacation   was ruined, I have spent at least 30 hours researching dollar, writing customer service and posting to  consumer websites.  I will try Tampa BBB, tourism council, Fl attorney general and anyone else I have  the energy to get my story to.  Someone has to expose dollar and thrifty for what they are.   Commission seeking cockaroaches taking advantage of travelers and fraudulently posting and   confirming reservations at rates 10 percent of actual charges.  At least I can show where I called the  police, and verify some of my story.  I know frank will ask and have his fellow car rental clerks agree  with anything he says.   Waiting an hour for the police was excruciating.  I didn't know if I was going to be arrested, forced to leave the terminal are and left to thieves or even put on a no fly list.    Can we unite and each send a letter and email to dollar customer service every day until they are forced into telling the truth, honoring contracts and prevented from taking advantage of people?   Are the clerks receiving commission?  Do they promote by taking advantage of trusting people?  Are we back to the early 1920's and buyer beware?  Never again.  There is no such thing as a free lunch or a cheap rental car.  I will now gladly pay $40 day, receive excellent customer service, be in and out of the rental terminal in 5 mins by using national, enterprise, hertz, etc.  
I do not mind waiting in line. I did mind being treated like a waste of time because I wasn't buying services rental clerks receive commissions on. Truth in lending- renting is fair. Sneaking in charges at when traveler's are the most vulnerable should be a crime. Frank from Dollar, would you treat your Mother or Father the same way you treat customers? It must be a very lucrative rip off. I hear they are looking for vacuum cleaner salesmen Russia.....

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978 days ago

I can beat everyones experience with Dollar/thrifty rent a car.  I too made online reservations and was quoted $120, taxes, fees, etc included for a 4day use of a economy car in Tampa, fl.  I arrived at the Tampa int'l airport at 5:45 pm on dec 22, 2010.  They had my reservation and I gave the clerk my credit card.  He went through the standard, do you want car insurance, I said no, do you want to purchase the prepaid fill up, I said no and suddenly the clerk turned on me and started using what I would call fear tactics to get me to buy additional car insurance.  When I continued to decline he started reading me the contract language of how much I could be liable for.  I still said no.  He then told me I would have to prove I filled the car up within 10 miles of the Tampa airport.  I said I had never heard of having to prove a car was filled up within 10 miles of an airport.  I was told he had been renting cars for several years and this was standard.  I said I disagree, I have been renting cars for decades and have never heard this.  I decided to take my chances and declined the gas even though I was told it would cost 7.46 a gallon if dollar had to add any gas as well as a refueling fee.  I said I would fill the car up myself.  I was tired, had flown from Seattle and I was approaching 16 hours of air travel and airports.  suddenly the clerk said your contract is terminated.  I didn't process the implications right away and stood looking at him.  I said you are refusing to rent me a car?  He wouldn't answer me.  I asked him his name as there was no name tag.   He would not answer me. I asked for a business card. He said he was calling the police.  I asked why and he wouldn't answer.    I said ok, I will try Thrifty.  Before I could turn around he walked to the adjacent thrifty counter and spoke to a clerk.  I walked to thrifty and asked to rent a car.  They refused until I was cleared by the police.  I asked what I had done.  I was told "he" was the supervisor and it was out of the thrifty agents hands until the police came.  As I walked away to wait for the police, the dollar agent said, with
a smirk, " my name is frank".  I waited an hour for an officer  to appear.  I finally went back to the thrifty agent and asked when the police would show up.  He pointed at a phone on the wall and said you need to call them.  I did and no one, not Frank or anyone from the Tampa rental terminal had requested the police.  I asked for an officer as I mistakingly believed I would be rented a car.  After 2 hours of waiting the officer showed  up.  She told me dollar and thrifty are the same company and they do not have to rent anyone a car if  they don't want to.  She saw no reason why i shouldn't be rented a car. She suggested I use enterprise or national (if only I had).  It was 3 days before  Christmas and the other companies were only renting to those with reservations.  I ended up taking a shuttle and stuck in in a condo for 4 days.  I felt harassed, demeaned, discriminated against (I am 63,  female and
retired disabled veteran), laughed at by thrifty and dollar personnel, rude, etc., all repeats  of others experiences.   I wrote customer service and receved an email back wishing me happy  holidays and thanking me for choosing Dollar.  After going online and reading other's experiences, I decided  to check my credit card.  Sure enough, dollar (frank) had charged me $250.00 without ever renting a car!  I do consider myself fortunate, in a way, because I am  sure the $250 was the  beginning of extra charges.    I do not understand how dollar/thrify rental cars can get away with this.  I realize I was refused a car because there would be many people after me needing a car over christmas and there would be other customers to scam that would pay the extra fees or be stuck.  My vacation  was ruined, I have spent at least 30 hours researching dollar, writing customer service and posting to  consumer websites.  I will try Tampa BBB, tourism council, Fl attorney general and anyone else I have  the energy to get my story to.  Someone has to expose dollar and thrifty for what they are.   Commission
seeking cockaroaches taking advantage of travelers and fraudulently posting and   confirming
reservations at rates 10 percent of actual charges.  At least I can show where I called the  police, and verify some of my story.  I know frank will ask and have his fellow car rental clerks agree  with his
actions.   Waiting an hour for the police was excruiating.  I didn't know if I was going to be arrested,
forced to leave the terminal are and left to thieves or even put on a no fly list.    Can we unite and each send a letter and email to dollar customer service every day until they are foxes into telling the
truth, honoring contracts and prevented from taking advantage of people?   Are the clerks receiving commissions?  Do they promoted by taking advantage of trusting people?  Are we back to the early 1920's and buyer beware?  Never again.  There is no such thing as a free lunch or a cheap rental car.   I will now gladly pay $40 day, receive excellent customer service, be in and out of the rental terminal in 5 mins by using national, enterprise, hertz, etc.  Surely there are laws against the practices of dollar and thrifty rental agencies and unheard of car insurance and refueling hidden charges?

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1183 days ago

If I could give them zero stars, I would. Pretty much same as below - absolute rip off, bait-and-switch sales, delays, not letting me make changes then charging me for them. The sales person (Ed) blew smoke up our rears about the pricing then wouldn't return phone calls or emails (multiple) so I could make changes and comply with the contract, and on and on. AVOID, AVOID, AVOID. Absolute rip-off, DO NOT recommend.

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1202 days ago

I recently moved with American Van Lines East from FL to IL. It was the best move i ever had,and believe me i'm used to moving many times due to my job. The sales person in the office gave me an accurate estimate and explained me all about the process of moving with American Van Lines East. The movers on pick up and delivery were professional and handeled my items with care. I know i will be moving soon again ,for sure i know who i'll be using again! Thank you American Van Lines East for the service and stress free move!

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1205 days ago

I agree with all the other one star ratings, but I say negative 10 is still too high. Wow, I see that others have had the same horrifying experiences, but I'm not sure if that makes me feel better or worse! I was low-balled, my furniture was worthless afterward, and items have disappeared. Not only were the customer service agents rude to me, they threatened to call the cops on ME! The one getting robbed! They verbally sell you one thing, then make you sign a contract that means otherwise. The contract itself is written in a such as way that if you just skim through it, it sounds similar to what you heard on the phone, so you just go with it. Dishonest people like this count on no one having the time to read every single word of fine print so that they can rip you off legally. That doesn't make it ethical, though! I wish I had read more of these kinds of pages beforehand, and I will from now on. It's the only chance we have of making America's businesses honest again!

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1205 days ago

I moved from Orlando to Las Vegas. One star is the lowest you can rate, or it would be -10. Good Points: The movers in Florida were nice and one even admitted to me that 90% of the people he has moved have the same exact problems I was having with the surprise fees. Bad Points: Lying salesman. Lie 1) "Your price is guaranteed." I paid $850 more than my estimate, even though I left half of my stuff behind and declined other services. Lie 2) "We insure .60 to the dollar. " The written contract...the binding one...states that they pay .60 cents to the POUND of a damaged article. If they destroy your dresser (and they did), you'll get about $12 for it. Lie 3) "Your 36 square foot cedar chest won't affect your square footage much." At 5.67 per sq. ft., that's $204. Lie 4) "This includes all your packing materials and boxes for electronics." I paid $475 for packing materials. My salesman was "Mike." He sold me (conned me) on a so-called guaranteed price. I told him exactly what I had, and he gave an estimate based on the square footage of my belongings. He told me that I had three days before the move to add or subtract things on my list in order to guarantee my price. I called two weeks later to tell him about an item I had forgotten about, and he replied, "That's not going to change things much, so I won't even add that in there," leading me to believe that my price wouldn't go up. Moving out day: The foreman informed me that there was a window of error that could be anywhere from 10-100% of what my estimate was!!!! A WINDOW? They don't tell you that until moving day because if you cancel 48 hours or less prior, they charge you fully anyway. Of course, I panicked and started unpacking boxes, but they started moving boxes before I had a chance to get to any more. Longer story short, I left behind half of my belongings and STILL had to pay $850 extra over my estimate. (My first estimate included packing my entire kitchen for me, but I ended up doing that myself.)Talking to management was to no avail, they apparently hire people who's job it is to harrass dissatisfied customers. Moving In Day: They showed up on the 11th day, at night. It had been raining, and my friend started laying cardboard on the floor so they wouldn't track in dirt. They wouldn't wait for her to finish, just walked right by her!! My carpets are ruined! I had asked about some missing parts to my furniture, and he said, "If I find it, I'll mail it to you." Yeah right. AFter they left, I started to notice knicks on my belongings, and then when I got my broken floor lamp rigged to stand up, I saw the extent of the damage. Everything they moved was marred, scratched, dented, or detached. Entire boxes are missing! To this day, I am still searching for items that never made it. The movers that you see are careful in front of your face, but when they transfer things to an 18-wheeler, forget it. No one there to see them ruin your stuff! (And yes, I tipped each mover and remained polite to them.) Lesson: If moving cross-country, paying American Van Lines East is like buying everything in your house all over again, only you are paying for damaged goods. Poor, poor, poor.

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1233 days ago

My Name is Eric Saunders and I'm the President of the Tampa Bay Krewe Rugby team. My team travels frequently in and out of state to games all over the South - and we've used ATF for every trip. ATF has given us great rates, they've been willing to adapt to our travel schedule, they've never been late or gotten us lost, our usual driver (Mr. Ed) is extremely nice and does a good job. My team has nothing but good things to say about this company. Not sure what happened with these other reviews - other than they were all posted in 2008 - so maybe things have changed since we started using ATF? If you're "living in the now" - I would happily recommend ATF for your travel.

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1241 days ago

I rented a car from Alamo rental at the Tampa Airport location. Upon the walk around of the car, I noticed the window shield was busted right above the rear view mirror. I told the person that was checking out car to me. Additionally, when I returned the car I told them once again about the window shield. Five months later I received a letter saying they were turning me over to a collection agency for damages. This is the first notice I have received concerning this. Alamo, this is unjust and against common curiosity. SHAME on you for doing this to me. I travel around the country and I will be sure to never rent from you again. Public beware of the terrible things that Alamo will do to you.

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1282 days ago

I used american van lines east for my move to brandon from tampa. The level of customer service and quality of work was amazing! They packed all my boxes and fradgile items that said i was going to do "oops" but i got to busy. i have moved with other movers in the past and feared that they were going to use this against me but rather than gouge me they did it for me. The workers were strong and as fast as you can be without being careless and the fact that the hourly rates include ALL labor that is associated with a move was very refreshing. They are without a doubt the best movers on the east coast and the next time i move i will most definately use them again.

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