Never Again! This was my first and last time going to Phil the Fire! I was asked to attend an engagement party on a Friday night, so I looked on-line at the menu to see what kind of food they served. My intentions were to order the Cat fish and french fries. I get there to find out that the menu offered is "Family Style" and did not have anything that I wanted available. So I asked one of the managers if I could order off the regular menu. He said "sure, as long as you're the only one" . Weird, but OK. So, as I'm looking at the menu, some other people wanted to order different items too. Then the same manager came over to tell me the I CAN NOT order now because there is more then one person trying to do the same thing as me. WTF??!! I have never been to any restaurant that served Family Style meals tell me that I cant have the option to order from the regular menu. We were pretty Livid at this time. So, Phil (the owner of Phil the Fire) Came over and in so many words did not want to compromise with us. He said that when the reservation was made, it was for Family style and that its impossible for them to cook our food. REALLY???!!! 'Impossible' huh?....oh, OK. I have been working in the food industry for over 5 years, and in that time I have never told a PAYING customer that it was Impossible to fulfill their needs. So I told him that if he was willing to have me sit here, not eat, not pay for what I wanted off the menu; then I would tell all my Family, and friends and the INTERNET about how unaccommodating he was with me. So, of course after a few more kind threats, He finally told us that we can eat, but were not allowed to sit with the rest of our party. LOL WOW... But OK. Sam was our servers name, I ordered a cocktail.....It took 20 mins for me to get it. "um Sam, where is my drink"....oh, its coming. Well, how much longer?? "um, let me check". OK, a much needed drink after an hour of sitting with no service. OK, I'm feeling a bit better. until it took another HOUR for my Fried fish and french fries to come out!! Sam was nowhere to be found, No one at the table had silverware and I wanted a glass of water. I asked the Food Runner Justin for a water, He told me that I had to wait because there were no free glasses available! So that's why it took so long to get my cocktail.....NOT ENOUGH GLASSES for the PAYING customers??? And where were the silverware???....oh they are running through the washer now....NO CLEAN SILVERWARE either!!!???? I Am too out done with this establishment!!! My food was under cooked....the french fries were double dipped in grease to reheat them up. They were clearly soggy and limp. This whole time our server Nor management staff came by to check on us. I was so ready to go. But could not find Sam anywhere. I had to get up and walk the entire restaurant to find him. When I did he looked at me like I was interrupting what he was doing...... I paid for the horrible food and service and left. The only thing that was good from the whole experience was Justin. He clearly should have gotten my tip for the evening. NEVER GO TO PHIL THE FIRE!!!!