I was not a customer of Stears Complete Ground Care, but my neighbor was, and I can tell you that Doug Stears is the most unprofessional person I have encountered in a long time. He was hired by my neighbor to trim trees in the yard that is adjacent to our house, and this is the story:
My wife (7-1/2 months pregnant mind you) was awaken to what she described as someone shaking the house. After looking out the windows, she saw that it was Doug Stears dropping trees onto our house. She called me at work because she was afraid to go talk to him. I called the neighbor, and she spoke with Doug Stears and he came and told my wife that it was no big deal and there was no damage to the house, easy to say when you are the liable party. Furious that someone would not only drop one tree on our house, I understand accidents, but that he continued to drop trees on our house because he thought no one was home, I left work.
When I got home, I confronted him and asked him why he was hitting our house. Doug Stears said that the trees weren't "hitting" the house, but that is was "scraping" the house. He told me it was no big deal, and I told him that it was my house and that in 2009 we spent $20,000 to put on a new roof, so to me it was a "big deal" he just couldn't understand why I was ticked off. I asked him why he continued to hit our house over and over, and once again he said it was no big deal. I asked him why when he hit it the first time, he didn't come and tell my wife it was an accident, and I instead had to call my neighbor to talk to Doug. He couldn't respond, I think he was beginning to realize how stupid his actions were, but when you are dealing with an irrational person like Doug Stears, you never know.
About to explode, I told him just to give me his contact information so that I could report any damage, to which he replied "Jesus Christ man! Why are you making such a big deal, they're twigs!" When a tree is two to three inches in diameter, it is no longer a twig to me, but I may not be as smart as Doug Stears, I only graduated top 10% from the University of Cincinnati College of Engineering with a degree in Civil Engineering, Graduated summa cum laude with a Masters in Business Administration from the University of Cincinnati, finished in the top 4% of potential law school applicants on the LSAT, and will be starting law school this fall, but I'm the idiot as he reminded several times.
Never use Stears Complete Ground Care, he is terrible, and I wasn't even one of his customers! His work was terrible to, the trees were just lopped off in all different directions and they weren't even.
He is efficient however, he hits 50% of the houses he works next to, wait let me correct myself, he "scrapes" 50% of the houses he works next to.