Dallas Pets

Recent Happenings

254 days ago

We took our 10 months old Yorkie to Dallas Veterinary Surgical Center (DVSC) GRAPEVINE on a Thursday Sept. 27th for a LP surgery on the right rear leg, with Dr. Katherine Wells. A few hours after surgery they called to tell us her left front paw was very swollen. They told us that an intravenous (IV) cord probably got wrapped around the paw cutting off blood supply. Instead of picking our dog up the next day, they wanted to keep her through the weekend. We felt they are doctors, they would know what to do for her better than us concerning the paw. We spoke with them each day and they said they were doing hydrotherapy on the paw but it felt cool to touch.
We picked her up on Monday, Oct. 1. The entire front leg was completely bandaged so we could not see the paw. Dr. Wells said to come back in 48 hours for a bandage change. We took her back at 48 hours later on Wed. Oct.3 and this time they decided to leave bandage off and send her home with instructions for hydrotherapy. The paw looked really bad, very dark purple and cool to the touch. We asked point blank, will she lose this paw, and their response was “we hope not”. It seems to us these 48 hours were critical in saving the paw! They said to come back in 5 days but call if conditions changed. Everything went downhill from there. The paw got worse. We went to our regular vet on Thursday Oct.4th for antibiotics since DVSC didn’t give her any; if her foot was dying couldn’t it infect her whole leg?? We had to contact them several times over that weekend because the pin Dr. Wells placed in the rear leg was protruding about a ¼ inch out of our puppy’s skin causing severe pain to the dog because the pin was getting snagged on blankets. We spoke with Dr. Wells about the pin and she said “we could pull the pin out ourselves if we were handy with tools”. We were in shock and disbelief that a doctor would instruct a patient to remove a pin that was surgically placed by a licensed surgeon. It was at this point that we knew that Dr. Wells and DVSC were a mistake and a bad choice for surgery.

We went to the Flower Mound Emergency Clinic in our neighborhood on Saturday, Oct.6th. The doctor performed a few tests and could find no blood supply to the foot and said it would have to be amputated immediately to prevent the dog from becoming septic which could have resulted in death. Ultimately the leg was amputated on Monday. So not only did something traumatic happen to my dog’s paw DVSC while she was in their care, I don’t feel DVSC’s after care was appropriate either. Clearly hydrotherapy and ointment wasn’t working. They should have NEVER sent her home for 48 hours with her injury hidden with a cast bandage and no attention being given to the dying paw! Those 48 hours were critical. Had we seen the paw we would’ve found immediate care for it.
She was originally diagnosed with LP on the right rear leg/knee joint. Now she has no left front leg (amputated at the shoulder) and will most likely continue to have leg issues on her three remaining legs because they will bear more weight due to the fact she is missing one leg? Who’s going to pay for future medical issues stemming from their negligence? She is now afraid of jumping off the couch or bed and probably never will again. Every time I hear her crying because she has to be helped down it breaks my heart that a once vibrant dog is now maimed for life.
We contacted the Better Business Bureau to complain about the botched surgery and found out that DVSC is not members of the BBB. This didn’t surprise us because companies that are accredited members of the BBB (as we are) must comply with a high degree of business and ethical standards that DVSC probably cannot meet.
The President of DVSC, Bertrand, rejected all of our complaint resolutions and tried to make it sound like they did us a financial favor by not charging us for the amputation and hospital stays. Are you kidding me? They created the problem then acted like they’re doing us a favor by covering the amputation expenses.
Needless to say we rejected their response to the BBB and asked the BBB to resubmit. We don’t expect any different response from DVSC but we have to exhaust all options and protocol.
Our vet has agreed that the Dallas Veterinary Surgical Center was negligent. We will continue to pursue every avenue in our arsenal to prevent DVSC from doing this to other people’s pets.
We submitted a formal complaint to the Texas Veterinary Board. We’ve contacted our attorney and legal action is pending the Texas Veterinary Board’s full investigation.
DVSC sent a courier with documents to sign and offered us what we consider to be a “HUSH MONEY” agreement (see DVSC Hush Money Offer). We consider this as admission of guilt but Bertrand at DVSC won’t come out and admit it outright.
The City of Grapevine has offered us permits to picket DVSC and we’re in the process of getting our story out to the newspapers and television stations. If you are reading this and have had a similar experience with DVSC we’d like to hear from you. If you would be willing to donate an hour of your time holding a picket sign alongside of us…our puppy would appreciate it very much. We will be bringing the 3-legged puppy when we picket so you will be able to meet Bailey and show her love and support.
Visit www.DVSCWarning.org or www.DVSCWarning.com or call us toll free at (855) DVSC-411 for details.
Thank you and God Bless!

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530 days ago

This was our very first visit to All Dogs Unleashed. Otis was a little nervous and shy but was quickly at ease! Thank you for the great job you did and we look forward to coming back again!

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537 days ago

From the bottom of my heart , we thank you. The groomer was fabulous!

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541 days ago

I guess the best thing I could say is that, you saved my puppy's life and calmed the aggressiveness in this little animal that no one wanted to be around. Thank you sooooooo much and you have made our life so much easier.

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548 days ago

Brian and Travis are the most amazing dog trainers I've ever met. FUN! They got us to a point that I not only wanted to train him everyday, I actually enjoyed it.

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552 days ago

Thanks for your instructing, now we have a great canine friend. He's the best!! It's all because of your instruction that Bogey is calm and submissive.

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555 days ago

My 4 year old rescue, Emma, is a great dog with a sweet, but wildly energetic disposition, that I had no control over. During Travis’s initial consultation, I was immediately impressed with his knowledge and professionalism. Travis has been a great help to both Emma and I. He was extremely patient with the both of us—me especially! He helped me understand that Emma needs leadership in order to feel secure and earning her respect as her leader was critical if Emma was going to be an obedient, well-behaved dog. Between the education I received and the training Emma received, we have made tremendous progress since our first session with Travis. Thanks to Travis, I now have the skills to work with Emma and Travis is just a phone call away for more advice.

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557 days ago

Travis’s command of our dog Sampson was impressive. Sampson respected him immediately and was very responsive to his leadership and training methods. Becoming great pack leaders and being respected by our dog was a high priority during our training. Travis’s advice was key in helping us work together and gain the leadership skills that made a big difference in how we function as a well-balanced family.

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567 days ago

Needing help to get our two Scottie pups under control, we turned to All Dogs Unleashed. We went though other programs that had little effect. Training at home under Brian’s directions was the key. Highly recommended.

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572 days ago

We were very lucky in having Travis for a trainer. Jake is a very big, stubborn dog, and not easy to control. If we ever encounter a problem these days, we always go back to the training and ask ourselves, "what would Travis tell us to do?" By following his instructions, it has been the only way we can control our hyper, strong headed dog. Travis’s guidance, instruction and teachings are invaluable to us and vital to our success with Jake. We strongly recommend him

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