It's remarkable that this is classified as a four star hotel. Here's a tip: just because you have mandatory (expensive) valet parking doesn't make you a four star hotel. Walking in, the hotel looked a little dirty; when we walked to the concierge, two employees were in a conversation and told us to wait, when they were done talking we gave them the reservation and told we weren't able to check in on time (and to come back in an hour). All of this could have been easily forgotten about, but the bad stuff kept coming. The cable wasn't working, no ice machines on our floor, no vending machines anywhere, the 'bar' was small and dingy, and the staff was just unfriendly in general (except the valet - they were really nice). I would not stay here again.