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358 days ago

I called them to come help me and they were there within 20 minutes. Great service, friendly and helped calm my anxiety! I couldn`t thank them enough! I highly recommend!

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380 days ago

I have a 2010 E350 MB and the dealer told me I needed a brake flush, new brakes & rotors and I only had 14k miles. Needless to say I was extremely upset. The dealer quoted me $1100. I took my car and Jay helped me. For brakes and rotors, I was charge $400 and they used original MB parts. I did not need the brake flush the dealer tried to get me to do. Jay also found out that I had a leaking transmission gasket AND my shocks were bad. The dealer didn't even discover this problem. I will always go to Jay. They are honest, affordable and stand behind their work. Thanks!

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619 days ago

PLEASE NEVER TAKE YOUR CAR TO THIS SHOP...THE OWNER ROBERT...CHARGE MY INSURANCE COMPANY 4700 IN DAMAGES...AND DID NOT FIX SHIT ON MY CAR...THEY ARE A BUNCH OF CROOKS THAT HAS A BUNCH OF NIGGAS WALKING AROUND AND DO NOT KNOW HOW TO FIX CARS....MY INSURANCE COMPANY HAD ME TO TAKE MY CAR TO ANOTHER ONE OF THEIR SHOPS FOR MY CAR TO BE REPAIRED AGAIN...BECAUSE AOK DID NOT FIX MY CAR RIGHT...I GUARANTEE U WILL REGRET TAKING YOUR CAR TO A-OK SHOP.

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802 days ago

This place has some of the worst customer service I have ever heard of!! You would never believe who was the one responsible for such a display either. It was the supervisor, Lisa!!! Universal Auto parts...5414 West Roosevelt, has an idiot for a supervisor! I wouldn't give them any stars in this review, but I had to or this information would not post.( I want everyone to know about this)The other workers were more helpful than the supervisor so it is obvious that she knows someone high up in this company...that is why she is still working there and making this company lose lots of potential customers. I know I wouldn't go there and I would recommend that all my friends and family do the same!

My Story............

My brother in law purchased a grill for his car and it was wrapped in bubble wrap so he thought it was brand new. When he unwrapped it and found it was damaged, he called to tell them that he wanted to return it. This "supervisor" Lisa, was extremely nasty and rude. She displayed the customer service skills of a street rat! This is appalling! Not only is it surprising, but it is utterly unacceptable! I recommend that no one makes any purchases from this location. If you want courteous customer service, do not go to Lisa! You will be very disappointed.


Just to keep everyone updated with this situation, this the the response I received from the KSGroup, corporate office of Universal Auto Parts, Illinois Manager... Brace yourselves, it looks like it was typed by a 5 year old.

Hollo Ms.Tyler
I'm so sorry to heard this incident has happened.
I don't know you are walk in custom or one of my current custom.usually we check all parts
be pick up or shipping out ,If parts been pick up by store we always ask our custom to double check
on it before they leave the store,However some time either warehouse over look or custom did not check on it.anything could
happen !!Anyway I be happy to hear your question and we appreciated your complaint.I'll do more investigation for this incident

WayneP

What a joke! KS Group clearly does not take their customers seriously. I would suggest that anyone looking for auto parts, look elsewhere.

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808 days ago

It was 90 degrees outside,i was running the car with the ac on near North ave beach.. Overheated broke down on Lake shore drive.. the best thing to hear was that they had a driver in my area and that they would dispatch him the call. after hanging up with the call taker the tow truck service driver called me,and assured me he was minutes away. the driver was awesome with his response time. he was concerned about me being in the area of lsd where i was.. and it was the fastest service I ever received

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826 days ago

i have a bmw 745. my factory system was not workin.i visit so many sound shops to get it fixed none were able to find out the problem or able work on my car.at last i visit j&J on state street.the guy in the front desk was very helpful to me and he knows wat he was talkin about. actually i could'nt believe him.all i said i will pay after the work and if i am not satisfied you guys have take everythin out.so we agreed on a deal.it takes them 2 days to finish my car. they were done a great job and its sounds great.the techs were so professional. i really recommend this place.if you want a professional job this is the place to be.thanks j&j and crew

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877 days ago

RangeRover of Orland Park quoted me $1700.00 for a air suspension compressor which was so called needed for my 2005 Range Rover. I called and spoke to Ed at autonology who quoted me $925.00 for the same repir. Obviously, I took my car to autonology knowing that i would save substantially. After dropping off my Range Rover Ed called me and told me the reason why my car was sitting low in the front was not due to a air suspension compressor, but due to a broken air suspension line in the front which cost me $230.00 dollars. As a woman I could have very easily been taken advantage off, but Ed was honest and they repaired my car properly. I am forever loyal. Thank you again, Sarah.

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897 days ago

i been to so many sound shop in chicago. i never find anyone who says honest about there job.these guys do clean work and excellent customer service.they always tell you the truth.the guy in the front desk is very honest about wat he says.the workers are very quick and clean job.i will prefer this shop is the best soundshop in south side.go for it...................they are great

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899 days ago

I just leased a 2011 WRX from Mid City Subaru and overall, I had a pleasant experience. I leased my old Subaru from Mid City about 3 years ago as well, and had an OK experience then.
I came in last weekend just to see if I qualified for a lease and to see what WRXes were available. There was only one, which was blue, and had more stuff on it than I was looking for. The salesman I dealt with, was really nice and had a no-pressure approach. He let me test drive the car even though I wasn't interested in this particular car, so I could at least get a feel for the WRX. After the test drive, I stated the numbers I was looking for and my salesman brought the GM, Jordan, to the negotiation table. Jordan's numbers were way too high initially. He initially assumed I wanted the WRX I just test drove and when I told him I wanted a different one, he looked around the state for one, found one to my liking, and settled with the numbers I was asking for. It was probably the easiest pre-negotiation I'd ever partaken in. Jordan told me the car would be in and ready on Monday so I followed up on Monday night and much to my surprise, Jordan kept his word and the final agreement still had the numbers we discussed earlier. My salesman transferred my plates and city sticker over to my new car and was extremely helpful. Even though I didn't really need it, he went over all the features of the car and went over the important parts of the manual. The only reason they don't get five stars is that someone misplaced the extra keys for the new car and it took almost half an hour to find them and it was already late and I was tired and ready to go home. I'd definitely do business with Mid City Subaru again, if another Subaru is in my future.

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919 days ago

Excellent group of guys here. I needed my tire repaired two guys came out in a flatbed and loaded my newer Audi so easy onto the towtruck.. they towed me to a local tire shop that charged me 35 dollars to fix the flat..

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