Too many hidden charges - things that are not included inthe estimate. The additional 'travel time charge' of $99.00 - they said that this \was indicated on the initial estimate that I was given, and that they would not refund me for that charge. I have reviewed the estimate, and find no such language. In fact, the estimate clearly states that 'exclusive pick up and delivery' are among the services included in the estimate. There is absolutely no mention of additional charges for travel time. I find this to be a hidden charge, among others, that I was forced to pay at the time of my move.
Additional hidden charges include a credit card processing fee of $29.00. Nowhere on the estimate provided to me does it state that they will only accept credit cards as payment with an additional processing fee. Moreover, their acceptance of my credit card at the time of reservation and deposit is misleading as to what future forms of payment are acceptable. When I made my reservation, and provided them with my credit card to charge a deposit, they never stated that that there would be a processing charge associated with using a credit card at the time of my move.
Another hidden charge that I was forced to pay at the time of my move includes time and materials associated with wrapping and packing my furniture. In addition to making it very clear to the gentleman coordinating the movers, I signed a waiver at the time of my move stating that I did NOT want my mattress and box spring wrapped and taped. However, the movers proceeded with wrapping and taping my mattress and box spring, and I was charged in additional $59.88 for their materials, not to mention the time (at $99.00/hour) that it took for them to perform the wrapping and taping, and subsequent unwrapping and folding of blankets.
I have already stated my frustration with the other hidden charges associated with this move. The fact that the movers and truck disappeared for over 1/2 hour (at 99/hour!), and the additional cost of fuel at $75.00.