After having good experience on 2 previous occasions with a door repair and new opener installation it was time to replace our 40-year old solid wood garage doors & track systems. On a Friday, after missing 2 previous appointments, they gave my wife a quote that proved almost twice that of 2 competitors. They insisted, and we gave them, a 50% deposit that they immediately deposited. We were to call in the door color selection the following Monday. Weekend quotes convinced us Beltway was overcharging, so we called and canceled that Monday, certainly within the 72-hour contract rescission period. We also requested a return of the deposit. After weeks of calls and messages left for the "one woman" (presumably the wife of the husband & wife-owned business) that fields those calls, we got no responses or return calls. After about 4 weeks, a young lady that answered the phone and recognized my wife my name, rudely said she had "just put our deposit check in the mail". To our dismay, the check was for about 35% of our 50% deposit with no explanation. They had not started anything on our order. Subsequent calls and messages again went unreturned. We sent a demand letter by certified mail requesting the balance of our deposit (we intentionally did not deposit their check), but the USPS delivered it on a Saturday when no one was at the office to sign for it. The postman/woman left a note about the attempted delivery. They did not contact the Post Office to request re-delivery or go pick it up. They ignored it, so the Post Office returned it to us 15 days later. We followed up by regular mail with the same letter. Again, no response. We then had our attorney send them a demand letter via certified mail (delivered mid-work week). that was 10 days ago and still no response. These people are BAD NEWS! No ethics, and BBB gives them an "F" rating! And, they've been in business for 20+ years! This has gone on now for almost 3 months. We are not giving up. Next stop is Small Claims Court, which they cannot dodge. If you need garage door service/installation, take your business elsewhere!