I tried to settle my claim myself and was not satisfied with the outcome. I decided to re-open my claim using Experian Adjusters they were extremely professional and every time I called and needed information or help, they were there with no hesitation. The insurance company offered $6,800 before the deductible for my roof after hurricane Wilma Experian Adjusters came in and got me $19,400 after the deductible.. Thanks guys!!