I went in to get a full highlight, and a cut. Valerie explained exactly what she was going to do and gave me the personalized attention needed when doing a drastic hair change, and was very reassuring. She gave me the BEST cut I've ever had in my life, and the ease she did it with was astounding! She was very careful not to damage my hair anymore than was necessary with bleaching, etc, which I was truly grateful for! The prices are extremely reasonable, in my opinion, and anyone who thinks they are overpriced should think about what is more worth it; a $5 latte from Starbuck's every morning, or YOUR HAIR, which makes of breaks ya! ;) Take it from someone who's been cheap with their hair and suffered for it, (ultimately having to pay more), GO TO HIRSUTE!! ^_^