El Paso Family & Personal Services

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1146 days ago

I went for my first fitting today at Ella Blue (Elodia Boutique)and my dress was ivory not white!!! Sales lady "Patricia" was trying to convince us that ivory was the designers version of white??? "Elodia" the owner and "Sophia" her daughter were not there and unwilling to resolve the issue for us. We were told that Sophia saw the dress yesterday and was aware that it was ivory and did nothing!!! She just said, "we'll just see how it looks with the (white) vail." Pronovias told the owner that they would not be able to have the correct dress shipped to us until November and my wedding is in August!!! Patricia informed us that she could either give us a refund, a discount on a sample dress, or a free vail??? We decided to get a refund and not give them any business. Elodia is the owner of Bridal Novias as well. I hope word gets out and all stores owned by Elodia lose business!!!! They are nothing but liars!!!!

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Votes on this review: 4 Helpful / 1 Funny / 2 Agree / 1 Disagree

1151 days ago

This guy is a total creep.

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1327 days ago

Been going there for years. Carlos is a great Tailor, great quality guaranteed work and prices are great.

Samuel, Las Cruces

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1366 days ago

This place is way to expensive for what you get. We had my husband here for 2 months and had to take him out because he got worse and was very unhappy. As soon as we got him home again he was happier. The food is boring and overcooked and there is not enough variety. The laundry is always losing clothes and my husband was wearing a womens blouse that was too small once. The worst thing of all is that there are always a ton of confused people walking around (the patients) and not enough people looking after them. I saw on man urinating in a trash can in the hall and a woman wiping her mucus on the sofa. It always smelled like urine and poop and no one seemed to care. My family never could get a real answer about how my husband was doing. Sometimes I got the feeling that they did not really know what was going on.

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Votes on this review: 6 Helpful / 0 Funny / 3 Agree / 1 Disagree

1386 days ago

FUTURE CUSTOMERS, BRIDES-TO-BE, MOTHERS-TO-BE, AND SPECIAL EVENT COORDINATORS: BE IMPECABLE ABOUT REVIEWING ALL DETAILS ABOUT YOUR PROPOSED EVENT. REQUEST A DETAILED ITEMIZED CONTRACT WITH DATES AND AMOUNTS FOR EACH ITEM REQUESTED, PENDING, PAID, AND ALTERED. BECAUSE MY EVENT WAS ON THE LOWER-END OF MRS. ALDERETE'S EVENTS ($2-4K), NOT MUCH ATTENTION BY THE OWNER WAS PUT INTO THE FINAL DETAILS. REQUEST IN WRITING THAT AN ALTERNATE VENDOR BE PROVIDED AT THE CUSTOMERS OWN EXPENSE AND WITHOUT PENALTY, SHOULD YOU NOT BE SATISFIED WITH THE OPTIONS AVAILABLE TO YOU. MAKE ARRANGEMENTS TO TASTE FOOD AND BEVERAGES FROM SUPPLIERS/VENDORS AHEAD OF TIME AND HAVE ALL FINALIZED CHOICES IN WRITING PRIOR TO CLOSING AND PAYING OFF BALANCE. I CANNOT TELL YOU HOW UTTERLY DISAPPOINTED I WAS NOT ONLY AS THE HOST BUT AS A PAYING CUSTOMER. MRS. ALDERETE FAILED TO PROVIDE DETAILS ON TIMING AND QUANTITY TO MY AGREED UPON VENDORS AFTER SEVERAL REQUESTS AND ATTEMPTS TO CLARIFY ITINARARY. AFTER SPEAKING WITH THE INDIVIDUAL ENTITIES, IT WAS BROUGHT TO MY ATTENTION THAT THE INFORMATION ON THE SIGNED CONTRACT WAS NOT THE INFORMATION RELAYED TO THEM BY MRS. ALDERETE. VENDORS WERE LATE, ITEMS PAID FOR IN ADVANCE WERE ARGUABLY TAKEN BACK BY THE VENDORS PROVIDING THE SERVICE(S) UNDER THE DIRECTION OF MRS. ALDERETE. COORDINATION OF COLOR SCHEME WAS NOT WHAT WAS ON THE FINAL CONTRACT, CENTER PIECES AND FLORAL ARRANGEMENTS WERE THOSE USED FROM THE EVENT OF THE NIGHT BEFORE, BEVERAGES WERE LIMITED, FLAT, AND HOT...I COULD GO ON, BUT I THINK YOU GET THE IDEA!! ALTHOUGH THE VENUE IS ONE TO AWE ABOUT, I MUST ADMIT THE CUSTOMER SERVICE WAS HORRIBLE!! WE LOOK TO PROFESSIONALS FOR ADVICE WITH THE COORDINATION OF OUR SPECIAL DAY/EVENT; ENTRUSTING THEIR EXPERTISE AND BUSINESS KNOWLEDGE EVERY STEP OF THE WAY. WHAT WE FORGET SOMETIMES IS TO REMOVE OUR ROSE COLORED GLASSES...

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1416 days ago

This is a terrible place. In fact, my family called it Devil Springs. My father was there for several months and we found the care horrendous. The staff to patient ration is terrible and the bulk of all the residents pace around confused all day long. My dad was neglected and ended up with medical problems that could have been avoided. He was often over sedated, sometimes didn't get his medications. We frequently found him wearing other residents, clothes, including shoes that were too small for him. His glasses were always "lost" and he was forced to wear diapers even though he was not incontinent. I would think twice about putting a loved one in this place

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Votes on this review: 1 Helpful / 0 Funny / 0 Agree / 1 Disagree

1422 days ago

I attended a 40th wedding party for my inlaws. Our family had a fantastict time. We had the party at the small ballroom. The decoration is beautiful!!!. The people there are very professional. We were constantly asked if everything was fine. We highly recommend it.

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1426 days ago

I came in from Houston for my Niece's wedding. Ceremony was beautiful and everything was great until the reception and dance. The Ambassador Ballroom management does everything possible to extort money. Who knows how many people give in to them because its their wedding day and they don't want problems. The manager (who claims to be the owner) refused to serve any more water because she felt the guests were using too much... so we went out and bought water. She wouldn't serve the drinks at 8PM as agreed, not sure why, but at 8:30 we started serving our own drinks. She refused to give me a spoon so my son could eat because they were "clean and put away." When it came time to cut the cake, she refused to give us the plates. Again, someone went out to buy plates for the cake. She handed the groom a bill for $200 for water. He told her he wasn't going to pay that, so she shut off the circuit breakers and stopped the dance. Everybody was told to leave. Lights were turned on only when El Paso PD told her to turn them on. Stay away from this place!!

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1446 days ago

I used their studio 6 weeks ago and still haven't received proofs or pictures. I've called and emailed with no response from either the photographer or his office staff. I definitely DO NOT recommend using this establishment.

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1450 days ago

DON'T WASTE YOUR MONEY! I rated this 1-star becuase there was a "NO STAR" rating! Their Intent is very well planned out to steal your money! READ YOUR CONTRACT before signing it otherwise you are locked in. Contact the other businesses they've refused to allow to come back, all their reasons are almost identical! They LIE to you about "THE CONTRACT" and are "VERY" nice to you until you pay the remaining balance off. MARIA/manager is at your event and turns into "La HItler" with your guests, especially children. She doesnt care what your contract says. They cheat, &they purposely cause your caterers, decorators, bands, DJ's to breach their contracts with you. They do not open the doors for anyone as agreed on the date of your event. At our event, fire exits were locked-no key on hand, guests were abused physically, verbally, children scolded, 1 officer for 450 guests, no ice as agreed, accessible bathroom locked, DJ not allowed to play what we requested, ended event 45 min before "PAID FOR" time and then told people to leave and turned off air conditioner 1.5 hours before our event ended, drinks served with a few ice cubes, caterer, band, and decorator were verbally abused! DO NOT RENT THIS PLACE! go to Titanic Ballroom, a difference of night and Day!

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