I was moved to write when I saw all these reviews. First, I want to say a word about the office staff. Yes, they are likely overworked, but they are very courteous and helpful. Also, while I acknowledge that not every dentist in the practice is equally great, I cannot help but sing the praises of Dr. Butterfield. I first worked with him at another clinic and I followed him to Hinkle because he is so understanding of how sensitive I am to pain. I am the person you have to peel off the ceiling for the slightest thing. He has done numerous fillings and a root canal on me and is patient with allowing the pain medicine to get into my system. beFORE he starts work. He even was willing to administer pain medication before taking some x-rays that were difficult to get. That's something a local holistic dentist, whose name I shall not mention, was unwilling to do - instead that holistic dentist and his staff treated me like a bad child and scolded me. And as for the root canal, Dr. Butterfield did a better job than one of the local dental surgeons who advertises himself as a root canal specialist and left me with pain for years. No pain after Dr. Butterfield was done. I admit I did not have the same experience with at least two other dentists at the practice. But I would swear by Dr. Butterfield, and what's more, when I no longer need a low cost clinic, I am hoping I can continue to see Dr. Butterfield as my personal dentist.