I signed up for an Upside Card on 8/17/11 and received it within 7 business days. It appeared to have great features, until I misplaced my card. I called to order a replacement card, which was 9.95, which I didn't mind paying. However, I've moved into my dormitory since applying for the original card, therefore I wanted my new card sent to my current address. I was told the first 90 days your address couldn't be changed. After pleading with the customer service rep over the phone, I asked for any alternative to getting my card to my new address.
I was advised to fax over a copy of driver's license, utility bill, and a letter give authorization to release my new card to my most current address. Well, I faxed over my license and the letter (being that I am in college, I have no utility bills), and my parent's electric bill. I called to verify confirmation and was told that the bill was unacceptable (although in the letter I explained I was in college with no utility bills. The following day I faxed over school registration info proving my current living quarters.
I contacted Upside customer service to verify receipt of this information, and again was told this information wasn't sufficient. Finally, I asked for a supervisor...only to be told that there was no supervisor on duty (which was ironic, because the documents I'd faxed over were attentioned to supervisor on duty)...strange, right?
Being that my original address was in OH and I'm currently in GA, I wanted my card to come directly to my current address. My payroll was deposited within days of this issue, and I had no other income. The end result was me having the card rushed to my parent's address for $15. Then my father had to paid $23.90 to have it rushed to me....all simply because I didn't have a utility bill registered in my name. I am only 18!!!
To top off my misery, I was charged 0.99 per call (7 calls total). After receiving my card, I called to activate it...because it wouldn't allow me to activate the replacement card online. After verifying my address (parents'), I was told the address was incorrect...which was ridiculous. I was then told that the address was completely wrong and that the state didn't even match. From there, I gave my current (dormitory) address, and was told that was the correct address.
After 10 ten days of attempting to resolve this problem, which resulted in me faxing documents, paying rush delivery fees, having the card sent to the original address, and my parents still having to receive and mail my replacement card to me....Upside had actually updated my address!!!! I was furious. I took out all of my money and switched to the univision prepaid card....excellent choice!!!