We are in Western Washington in the Bothell city limits. Outage of internet and phone systems occur sporadic and are felt throughout the day into late evening. I have called every day for the last 2 months (ending up in voice mail nightmare and listening to the speall about going online to veiw outages!!! I would if I could!!! makes me crazy to hear that 2-3x a day!!!) and they have sent out tech after tech and always have another excuse, ie: major outage, bad cable in the ground, bad/worn cable on pole, etc, etc, etc,......They have replaced the ground cable 2 days ago (still goes out), replaced 1/2 of the pole line (still goes out), now they are going to replace the rest of it after the work order is approved. Meantime.....we are still out at least 2x a day and for hours at night. Last night it was a major outage, night before it was who knows...send a tech out. I am so crazy with frustation that I could spit nails! I am a small home based business. I pay top dollar $144 per month for internet and phone only! I get nothing but frustration and excuses. FIX IT Comcast!!! If you live in Bothell, go to Frontier....I never had a problem with the service there...of course it cost about $200 a month....