Wheaton World Wide Moving

Moved January 20, 2010 and still waiting August 20, 2010 on boxed sculpture about 5'x6'. Claims office says its not a problem because they know where it is--at the origin warehouse. So they will try to get it back to us somrime in the future. I guess that means after we move again-since we told them we've been asking for the goods since February. And advised them we were going to be moving, at the latest, by year end. CORPORATE HAS MANAGED TO MAKE AN OK MOVE INTO A BAD MOVE. I HAVE MOVED 9 TIMES AND MOVING HAS GOTTEN WORSE AS GOVERNMENT REGULATIONS HAVE RELAXED.

Wheaton's new advertising logo should read " Wheaton, We ruin your life!" if you want your property damaged, especially antiques, we're your kind of company!" Call us today so we can give you the utmost care in obtaining the worst service possible. We're not big for nothing. We even have special contacts at the Good Housekeeping agency to keep our business running. We have a claims department that keep our profits high and our losses nonexsistant. We're that good! Please call us today, we can't wait to give you bad information and cash your check. Remember, when you move and your property is ruined we won't be there!"

I had a horrible experience with Wheaton world Wide moving and I would definitely warn anyone of their inconsistencies and poor services. I noticed all the poor ratings from other customers so it only confirmed my same response and feelings. I moved from California to Ontario, Canada and due to the poor packing on the truck as well as a roof leak, there was water damage to my leather couch and damage to my baby grand piano. A registered piano mover was never employed to pack the piano upon pick-up, it was not crated as it should have been and as a result, it was damaged along the side. The movers who were at the receiving end were not informed that there was even a baby grand piano in the truck and thus, were not prepared to unload it. The driver also took the truck across the country and made a detour which was not the assumed path to Ontario which caused a delay at customs in the cross border. Customs questioned why the truck had gone further east and backtracked towards the... Read more

Founded in 1945, Wheaton World Wide Moving is one of the world’s most highly regarded providers of transportation services. With annual revenue in excess of $160 million, Wheaton is the sixth largest household goods carrier. Wheaton offers domestic and international household goods relocation services as well as special commodities and logistic services. Through 65 years of providing relocation services, Wheaton has come to understand that moving is about much more than an address change – it’s a life change. As evidence of Wheaton’s attention to detail and provision of quality relocation experiences, the company has earned the Good Housekeeping Seal for interstate moving services every year since 1964. In addition, Wheaton is the Official Mover for Steinway & Sons Pianos. Credentials like these have helped Wheaton earn the referral business of residential customers, as well as those familiar with the Wheaton brand, and a variety of national corporate employers – from universities an... Read more

Do Not Trust This Company We only settled with them because it would have cost us *thousands* more to go to court, and my husband and I don't have additional time for a hassle...but I'm still getting the word out. My husband and I have moved five times and have never had to spread word about a terrible move until now. If you are considering a move with this company, I STRONGLY URGE YOU NOT TO DO SO. This company damaged almost every piece of our furniture, scratched the newly finished hardwood floors in every room of our house (3500.00 alone there, to fix the damage) and destroyed our home interior, wrecking an original 1914 hanging lamp and hitting the walls and knocking two doors off hinges. We have now had to contact an attorney and file a complaint with the Better Business Bureau regarding damage, as well as Wheaton's general behavior and professionalism, and I will tell you they seem downright shady when it comes to their "claim filing" process. You do not want to go through t... Read more

If I could give this company 0 stars I most certainly would. The movers were careless and broke both of our bookshelves and my sons crib. When we asked what we should do with the broken shelves since there were nails sticking out the movers told us we could throw the items out since they had already signed the sheet acknowledging that they were damaged. When we filed our claim they took quite awhile to respond to it, and then denied it because we had thrown the items out. At that time I began calling the senior adjuster assigned to my claim and proceeded to get her voicemail over and over again. It took me contacting Personal Property Claims (the people who had contracted the move out to Wheaton's in the first place) and informing them of the situation to get the adjuster to even return my call! When she did she told me next time I should make sure to keep the furniture that they break and take pictures. Yeah, I learned my lesson! I can guarantee that there will NOT be a next time with... Read more

WARNING: DO NOT USE THIS COMPANY !!! Although their reps assure you the best move....don't count on it. It was a disaster, their actual moving employees are terrible. They broke countless items, delivered only half the load on the scheduled date, rescheduled the rest of the load on a date we had already scheduled for our business trips, etc - etc. Bottom line, end result was "MUCH DAMAGED & BROKEN" - do not use these people...just not worth it !!!

I had a horrible experience with this company. They lost items, damaged our floor (admitted to me they did, and then denied it when I asked for them to fix it) and they lied about the cost. Very poorly run company; I would not recommend them to anyone!

I recently moved from North Carolina to Arkansas. I used Wheaton because they assured me that even though they were more expensive than others, they took extra steps to assure a good and stress free move. They stated that all items were handled as if they were owned by the company and that their employees were the best. While that may be, my experience was a mess from the get go. When I contracted with them, we agreed on a move date of October 3rd. In the contract, they wrote October 1st but the representative stated that was just a ball park and assured me that delivery would NOT be prior to the 3rd. I questioned this closely because I was working a last shift in the ED in NC the night of September 31 and obviously would not be able to take delivery on the 1st in Arkansas. I was again assured that delivery would not be until the 3rd at the earliest and the eight at the latest. So of course, they delivered on the first. I was called on September 31, while at work and told that I... Read more

In 24 yrs. of moves - 1st time with Wheaton. Was the worst move that I have ever experienced. Packers broke things, loaders slashed leather couch. Had 2 loads - calculated wrong. Bought full replacement coverage - Wheaton will not pay claim. Stay away from these guys.

Moved from the Wash DC area to Florida. 3 move in 12 years. Have used Mayflower twice before. I received bids from Mayflower, Bekins, and Wheaton. Wheaton's bid was in the middle. Overall, this was a good move, nothing missing or broken. However, I did learn a few things new this time around and I would offer advice to anyone preparing to move. This move could have been much worse, but being actively involved during the entire process was the key to success. 1. Price was negotiated down, about 8%. DOn't let them tell you they can't give you a better price. But, don't believe you will get "something for nothing". If the price is too low, something is wrong (or too high, probably a poor estimate). 2. Watch out for the Internet movers -- regulations have changed and everyone with a truck is moving in. 3. Key is the driver. Ask for the best, plan early and push for a good driver. 4. Use their packers - it is worth it!!! 5. Ask about "cross loading". I have not run acr... Read more

We just completed a move to Istanbul Turkey with Wheaton. it was a horrid experience. We were misquoted for the door to door service. Experienced nearly $5,000 in cost overruns, incredible dammage to the furniture and lost items that were never received. The best part of the experience was the caviler attitude of Bud Cardone the Sr. VP in basically saying too bad! Now we are engaged in a wonderful experience attempting to gain compensation with the insurance carrier that is none to interested in helping. What an awful experience and one that should be avoided at all cost to anyone contemplating Wheaton ans their mover.The shame is that the web site leads one to believe that this company is a favored, professional company. Nothing is further from the truth!

Moved from Colorado to California and have horror stories--They couldn't find a driver, or tell me when my van would arrive. When they finally could tell me it was arriving the next day, they called two hours later and said it was all a mistake, and they still didn't have a driver......There were surprise charges and damaged furniture and the movers had their girlfriends and toddlers with them! The movers were all fine, the disorganization and mis/lack of communication within Wheaton were unbelievable. Good Housekeeping take away the seal!

I moved from Queens, New York to Central NJ and I didn't have a problem with these movers. There were only 2 movers who came, and I thought they were polite. I was moving out of my parents house so I didn't reallyhave any big furniture...mostly instruments (Violins, stage pianos), closets of things, etc. They came put everything in boxes and my closets into wardrobe boxes and them we met up again at my new place in NJ. I would say that the largest thing they moved for me was a metal filing that one of the movers just picked up with his bare hands, an architect's desk, my cheap bike. But I guess they're built/trained to do that type of thing. Anyway, a CD clock that I had broke and wouldn't play CDs anymore. I think there was a 6 month time span where you could report broken items. I did and they found a comparable item and reimbursed me a reasonable price. I didn't have a horrible experience with them, but then again maybe moving larger items is a different story. The whole pa... Read more

This is a horrible company. I recently moved from NE to VA. Wheaton said an average deliver was between 7 - 11 days, but since it was the slow season it should be there close to 7. 16 days later my belongings finally arrived. I constantly had to call the company to get updates as to where my belongings were and the could never give me a straight answer. After calling customer service to get a better idea of why this was happening, I was told there was nothing they could do for me and I would just have to sit and wait. After everything did finally show up, I come to find out from the driver that my belongings sat on the trunk from the city I moved from for two weeks before they decided to deliver. It was great to hear that I was being lied to the entire time by a corporation that survives on customer service. I would defiantly recommend paying a few extra dollars to go with a different mover. Hopefully that one won't flat out lie.

My wife and I recently moved from New York to Montana. We didn't choose Wheaton; instead we chose their local affiliate in White Plains, NY (Gold Service Movers), based on a previous positive experience. Gold quoted us a 60% discount, which the Wheaton driver said isn't terribly unusual in such a competitive industry. Our Wheaton driver was terrific. He was organized, professional, and diligent. Our drop-off in Montana was several days ahead of schedule (with a day's notice). None of our items were damaged. The total invoice was over $1,000 less than the estimate.