Westin St Francis Hotel
Approval Rate: 89%
Reviews 29
by minkey
Sun Jan 20 2013Charming, historic, huge hotel next to Union Square. I had been in it a few times, but never taken the elevaror up - when walking around Union Square you see the elevators going up and down; they are on the outside of the building. I took them up to the 32nd floor for a wedding reception, and it's really cool to check out the view as you're climbing up the side of the building. The top floor again has the views and is an elegant setting, incredible for a reception if one has the means.
by citysearchuser_1327db
Sun Aug 16 2009Right on the Powell St. Cable car line, so easy access to the Warf. Right in the heart of the shopping district, a very cool area and an old...
by citysearchuser_186ec4
Tue Jul 14 2009I had the opportunity to stay here for a day and it was truly a wonderful experience. The service is great and the rooms have a beautiful vi...
by darkpalace
Thu Jun 25 2009This is an expensive hotel so I am sure people want to get their money's worth. It is a luxury hotel. The food is ok. I worked temp here. he he They had Oz then the disco. I am not sure if it is still there maybe or the name would be changed. Now to other's they might complain for all that money for it to be a regular hotel. It is a good location on Union Sq if you want to be downtown. For others it could be a bit stuffy. It is middle to upper class. I might stay there if I had the money. They were not rude when I was temp there but it was not exactly fun either. For some reason I have had people calling me the typist after this and they do gossip a lot if you work there I have heard. I also went to Oz under another guise and the younger girls did not like it saying it was too square and boring. Another girl seemed to have had a "ball" there. It depends.
by citysearchuser_145c8414847190_20
Fri Apr 17 2009It's always a toss-up where to stay in San Francisco but the St. Francis is one of my preferred choices. You can take a wonderful evening st...
by citysearchuser_17030d
Tue Feb 03 2009The company I worked for has their annual Score and Five luncheon here - the room the luncheon is in overlooks Union Square - Beautiful -...
by nwad1191691208_4
Sun Jan 04 2009I pretty much heart this place! This is where we got married last June. The views from the top floor are unparallel! We rented the entire 33rd floor...both Victors and the Alexandria Room. Between the gorgeous decor, amazing sunset, and gorgeous city views, the space was absolutely magestic! The food was not your typical 'hotel wedding' meal. Everything was done so beautifully, and tasted amazing. Fantastic service throughout the entire evening and the honeymoon suites were awesome!! I wanted to move in permanently :)
by citysearchuser_1663b9
Sun Dec 07 2008I have stayed in a lot of hotels in SF, and was leery when my friend booked this place for a deal on price line. The crowds in Union Square...
by citysearchuser_1b374e_287950334
Sun Nov 23 2008The regal beauty of this hotel is hard to beat. I love staying here - the location, the rooms, the staff, the food are all top notch. Stay...
by maheshr1_2142581316
Sat Nov 15 2008Service is great. It is one of the nice Westin property that we have stayed.It is in a great location overlooking the union square & closer to shopping & other activities
by ninni181
Tue Nov 04 2008I loved this hotel. My boyfriend and I stayed at the St. Francis for a little weekend getaway. The location is perfect to get to anywhere in the city. The building is gorgeous, with so much history. When we check in they gave us a complimentary upgrade to a double room with a large window that opened in the new tower. Modern, clean room. The service was excellent. They were always happy to help with directions, etc. Would definitely stay there the next time we go to San Fran.
by citysearchuser_1611bc
Wed Oct 22 2008This hotel is full of class. The rooms are impecable. The staff is VERY friendly and the hotel itself is just amazing. I've stayed here f...
by citysearchuser_1ba3d4_1952591403
Wed Sep 10 2008I often stayed here when in San Francisco. The location is perfect. Right on Union Square and the trolley line. Walking distance to many of ...
by citysearch1992_423051
Wed May 21 2008This is a very classic hotel. Very nicely furnished both in the rooms and the lobby. The concierge was very helpful in deciding dining opt...
by citysearchuser_14622421449000_41
Tue Feb 05 2008The Westin St. Francis Hotel resides over San Francisco's Union Square. Having survived the 1906 Earthquake and Fire, the St. Francis is one...
by contributor105_724
Mon May 28 2007Located in the Tower Lobby of the historic Westin St. Francis, Caruso's serves breakfast, lunch and dinner and offers specialty coffee drinks and cocktails until midnight.
by contributo1373_014814
Mon May 28 2007In Short Built in 1904 as part of a campaign to make San Francisco the "Paris of the West," the hotel offers elegant rooms and top-notch service. The central Union Square location draws tourists and business travelers alike, and the hotel caters to such guests by offering a comprehensive business center, conference facilities, a health club and spa, high-speed internet for a fee and family services like on-site childcare. Pricier rooms boast sweeping city views, and all guests sleep on the Westin's signature Heavenly Beds.
by erin_mag1
Sun Sep 17 2006I had stayed at this hotel many times before looking it up on 'citysearch' and I was so disappointed to see how many terrible reviews it recieved. Every single time I come to San Francisco I make a point to stay at this hotel. I have not stayed in the older part of the hotel recently but I never had a problem with cleanliness. The rooms in the taller newer towers are modern but very warm and comfortable (Waterford bed linens feel pretty amazing after a long day) and the lobby looks straight out of a movie scene, especially during Christmas. When I last visited there was construction at the 'Compass Rose' bar downstairs. That was the only downfall. I will say that the parking is very expensive, but I never had a problem with a long wait. Why don't you call ahead of time if it takes so long? Bottom line, this is a great hotel. The best location (especially if you want to shop for clothes).
by eminamy1
Fri Sep 15 2006Good location but a bit dated. If you like modern or newly decorated hotels, then this is not for you. The hotel has a very friendly vibe, with the turn of the century style. You can almost picture people used to come to the front of the hotel with horse carriages. Unfortunately, it also smells like it's from the turn of the century and scared my husband a bit. We stayed there for a birthday getaway for my hubby and tried Michael Mina which was simply amazing!!! If you make reservation for dinner at Michael Mina, you must reserve a room because by the end of the meal, you just want to roll upstairs because you can't do anything else!!!
by jmore10081
Mon Jun 12 2006An unwarranted snootiness by hotel employees and a below average guest room force me to never stay here again. Cabs outside hotel won't take less than a $20 fare, my room smelled like wet dog and had paint chips literally falling off the wall. Bathrooms are smaller than my first apartment bathroom. Spa was nice, food was good.
by cattravel1
Tue May 02 2006If you are thinking of having a conference there, DON'T!! They have the worst service ever and the hotel is not well equipped. Staff members are rude and obnoxious. We had a multi day conference there and some staff members denied our guests to use the phones in business center to make local calls. There are so many other hotels in the area that are business friendly.
by caitinthec
Sun Feb 26 2006I've stayed here a few times on business. The rooms in the tower building are what you expect of a Westin: modern, large and nicely furnished. The rooms in the main building are old, small and very unappealing. The biggest plus of the tower building is that the rooms don't have doors to adjoining rooms making them very quiet and peaceful for a business trip. The internet and the gym were very extra and pretty expensive. The hotel was always crowded with tourists. With all the choices, you can find a better hotel in Union Square.
by capellasal2130_635357
Tue Jan 17 2006Location is terrific ! Old tower had original charm with perfect view of Union Square. Staff was very friendly. We even received a free upgrade. Loved the wireless internet ! Dual shower head with powerfull pressure for a terrific shower experience. Newspaper every morning. Great atmosphere for a decent cost. It is one of the oldest hotels in town. Good restaurants walking distance. Sears Fine Foods for breakfast or the Oak Room. We couldn't ask for more. They accomodate kids and babies.
by ginagoff1c3557
Tue Oct 04 2005In Short Located on the arcade level of the historic Westin St. Francis, this 4,600-square-foot space features both a fitness center and spa facilities. The top-of-the-line cardio equipment and weight room is only open to hotel guests, but locals still flock here for the deluxe pampering in the spa. Hot stone massages, customized facials, airbrushed sunless tanning and a variety of treatments--including the Fog Lifter Jet Lag cure--are also available in guest's rooms.
by spgtravele
Mon Oct 03 2005We are SPG members and stay at the Westin hotels all over the place. Usually, we do not experience any problems with the staff or the services. However, at the Westin St. Francis, we had the WORST experience! They couldn't get the reservation straight and tried to deny that we made a reservation when we had a confirmation print-out in our hands!!! And words can't describe adequately how rude the front desk staff and even the management. Perhaps they think that we are merely "one" customer and how they treat this one customer will not affect their business as a whole??? Well, I hope many travelers out there read this comment and take it very seriously. PLEASE do NOT stay at the Westin St. Francis! It is in good location but we will NEVER return to and we will tell all our friends and family also never to stay there.
by contributo_2020593502
Sun May 23 2004In Short With programs designed for both business travelers and families, this property takes service seriously. Business travelers can take advantage of guest office rooms stocked with phone, fax and printer. For families, a kids' club provides coloring books, bath toys and a phone line dedicated to bedtime stories. All visitors are treated to signature Heavenly Beds with pillow-top mattresses, cushy down blankets and crisp white sheets ranging in thread count from 180 to 250.
by socalfinan
Sun May 02 2004First impressions were tainted with a 30 minute wait to get into the garage. Front desk staff seemed helpful enough but the concierge gave the wrong address to a very popular restaurant that cost an extra $10 in cab fare to correct. Service in the lobby bar was absent even though there were at least three staff talking with each other about what they had planned for the weekend. Room service screwed up a very basic request and we finally gave up and cancelled the order. On the good side, this hotel is well located and we experienced a very clean and comfortable room, even in the "old" part of the hotel. I am a frequent user of Westin properties, and will probably continue to use the brand, but this hotel is off the list because of the sevice standards.
by mannix1
Wed Jan 28 2004The hotel was fantastic. I have no idea what the other rater is talking about, unless he didn't know that every fine hotel charges for local calls.....the lobby bar was great fun, ballroom style dancing, great drinks, and good security to keep the homeless of SF out. I felt like a VIP all weekend.
by dbult155666146_3
Tue Oct 28 2003Average hotel in an excellent location (if you like to shop). Staff was OK. At the end there was a discrepency on our bill and we disputed. The front desk was VERY RUDE. Didn't have time to argue b/c we had to catch a plane. Rooms are very noisy. Could hear horns/buses throughout the night. Fitness center was good. Service in the bar was awful. If I came back to SF I'd try my luck with another hotel. Concierge was very nice. They bought us an appetizer at a local restaurant one night.