Toyota Of Plano

The service department at Toyota of Plano is excellent. They are always responsive to my needs. Especially being a woman taking my car in ...

I went to this dealer once before and had a bad experience. I wouldn't go back to this dealership anymore. The salesman was very nice at the very begining. But once you have signed the paperwork, they will not accept anything they said except it is shown on the paperwork. Be very careful to check your paperwork before you sign anything with them.

I went to Toyota of Plano to try and trade in my vehcile. The sales man who was originally from New Orleans and the Manager ,a slim african american sitting by the windows looking out to Preston were extremely unprofessional and rude. I had never experience something like this before. The manager slimply got up and walked away while I was still trying to talk to him. He never even tried shaking my hand. The sales man tells me "see you dog". It's funny to see when you first purchase a vehicle everybody is all over you with great smiles,offering you a coke/water and just simply going the extra mile. The reason I came back to try and trade in my vehicle was because I was told by the Finance Manager (Vilen) that I could come back after two years and trade in my vehicle with no questions asked. Toyota of Plano, I will never do business with you ever again!!

I bought 2002 Sienna XLE from Toyota of Irving, TX on 11/16/2001. After few months we had issues with PSNGR Side PWR Door. Took it to service dept. They reset it and worked fine. This happened couple of more times. Until 2003. Then When I took van to Toyota of Plano on 8/25/2003 with still under warranty (17,569 mileage). They REPAIRED it with TSB B0028-01 "Re-Initialize system". Again, it started giving us problems in 2004 and 2005 so we took it back to Toyota of Irving and of course the service dept said its out of warranty now (39,232 miles) So after escalating to svc mgr and then to GM, they fixed on 3/12/05 Worked for few months again and it started giving us problems again so we took it back to Toyota of Plano on 10 April 2007. They gave us estimate of $2,100 and mentioned "NEEDS POWER DOOR MOTOR AND ECU". We didn?t use the van for a week and battery died. After giving the jump, the van started and power door started working again. Took it back to Toyota of Plano today June 1... Read more

I bought 2002 Sienna XLE from Toyota of Irving, TX on 11/16/2001. After few months we had issues with PSNGR Side PWR Door. Took it to servic...

I came to the service center after a car accident and one of the Service People, Dereck, was just as nice as could be. The service was promp...

Yes, this is a high volume dealership, so they can get you just about any car you want. However, since they are a high volume dealer their customer service falters a bit. Their salesperson turnover rate seems to be no more than 6 months. If you look vulnerable, the salespeople will be there to sweep you into a car they think you'll like. The salespeople seem knowledgeable about the engine and features of their cars, as I got a full tour of the engine bay. If you're willing to fight then you can get a pretty good deal, but they will do what they can to addon as many options as possible. The whole process takes about four hours. They also have a policy of "once it leaves the lot, it's yours", which I don't really like. Their repair service is better. Upon arriving, you are promptly greeted by a service manager who actually knows something about cars. Since this is a high volume dealer, the wait time for even standard tune-ups is longer than normal. On average I wait for about ... Read more

Took my car to this business & was swept away by the professionalism of the staff. When you pull into the garage you're greeted with a smil...

Being one of those folks who does hours of research before buying any car, I truly enjoyed the ease of making a deal here. I went in armed w...