Sunrocket

f$%#ing awful. customer service is ignorant at BEST....completely lost--a kindergarten class with an abbicus could do better than these guys---STAY AWAY AT ALL COST

Customer Service sucks. When I call to complain about dropped calls, busy signal when trying to make outbound calls, no incoming calls, they had me spend the afternoon doing broadband test. i was then to call back with five test results. which i did. the customer service rep told me she would forward the information to tech support and they would work on the problem. tech support sent me the following email: (mind you, i had no phone still) "The first step in resolving quality problems is to document the problem. Please record the following: Who originated the call? You or the other person? What phone numbers were involved? What symptoms were noticed during the call? (echo, breakup, static, drop) Who heard the problems? (You, the other party, or both) QOS problems - Static - 1, 2, 3, 4 - Echo - 1, 2, 3 - Dropped calls - 4 - Asynchronous voice - 4 - Voice light going on and off intermittently - 3, 4 - Breakup in your outgoing voice - 6 (see the end of this document) 1. The ... Read more

Terrible nothing but broken promises from custmer service from phillpines. Worst custmer service I ever dealt with since I been dealing with computers in 7 years. Will say anything to get you off phone totally lie to you. And when you catch them in it, they apogize and lie again to you. Worse then talikg to someone in India from Dells big plunder in order to save money. When I joined sun rocket I had problems with service with sound and even working properly. Did connection tests for 3 days was hitting mid 80s. Didn't have phone use for sometimes 6 hours at a time. Never solved. I was told that they had new investers and quality would imporve. What a joke. Next time a called was was talking to a girl in the Plillpines who don't have a clue whats going on. Never ever got to talk to tech support again have to go through custmer service in Pllipines. Called numbers in usa no one answer phones all recordings leave message on deaf ears. I signed up for year quit after a month still have rec... Read more