Sun Trust Bank

Approval Rate: 33%

33%Approval ratio

Reviews 48

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  • by


    Sat May 23 2009

    I went to a Suntrust Bank with a Power of Attorney (POA) for my Dad in Cameron Vlg, Raleigh, NC. The first sign that the asst manager was clueless was when she said that people usually bring the account-holder with them! Duh - the reason for a POA in the first place is that the account-holder is so disabled, either physically or mentally that they cannot manage their own affairs. In the case of my Dad, he is totally housebound. Since it was taking so long and I could forsee 10 calls to the operations center, I suggested she make a copy of the POA and I would call her back. She calls me back about 4 hours later and Suntrust does not recognize POAs for IRA accounts. A POA is an all inclusive document that covers types of accounts mentioned and not mentioned. It is a legal document recognized by the State of NC. I think a call to the Attorney General's office is in order. To me, it is kind of like ignoring a court order. What do they want me to do---drag my poor sick 84 year old fath... Read more

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    Sat Apr 25 2009

    I have been with SunTrust bank for over 10 years now. I have been severely burned by the m in the past. They posted an $800 as $300 to my checking account and caused all my bill payments to get returned. My credit cards were all put on hold and my bank account was in the negative. Many calls to management and customer service left me with no answers. It took me about 2 weeks to get everything straightened out. Recently I went to a branch to exchange $2,000 into foreign currency. I went to pick up the currency and I was told that it would be deducted from my account. I went out of the country with my money and when I got back I noticed that the money was still in my checking account. I went to the bank to ask what the problem was. The woman who helped me at the Arlington, VA branch was so rude and insulting to me, as if I was the person in the wrong. She accused me of intentionally overdrawing the account and using the bank's money to pay bills. When I showed her that I had deposited ... Read more

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    Sat Apr 04 2009

    I give SunTrust a 0, but this won't file unless I give them a 1. I deposited a payroll check and another check from another financial institution to open my bank account all for over 3700.00, to this day my account is till on hold. NOT ONE DIME!! They have locked out my account from online, cannot access it via auto phone.. nothing. Their explaination.... its our policy!! When I deposited the checks they said they would be released once the money was paid from the payer. I contacted my HR dept; the money was deposited from my company's account this past Wed. ... still not available and won't be until next Tuesday. Why... because it is their policy. They are sitting on my money; for What??? Don't know. Manager of the branch I made the deposit will not return phone calls.

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    Mon Mar 30 2009

    I have only been with Suntrust for a few months, but they love to charge fees and do not apologize when they do. I am so angry with them because my employer uses their payroll service and I had requested that my direct depsoit not go into my account and they did it anyway. This was on a Friday, then on Monday they reversed the payroll deposit causing havoc and choas in my account. My acct is now $1541.26 overdrawn and I had made a deposit of cash on that saturday for $600 and they charged me $1100 in fees and I dont see where they paid anything from my $600 deposit. My payroll was $879.43 and with $600 I should have had enough even with the reversal which I feel was just stupid. I am so angry because now they have frozen my other account which I have $600 in and I am stuck with mo money, and still oweing $1500. Can someone explain how banks can pretty much do what they want.

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    Fri Mar 06 2009

    I think the major point here is that most people are not idiots and know how to balance their check books; however, some of us are experiencing some major economic issues and do not have the financial security we once had. As a small business owner having all my accounts with Suntrust for an extensive length of time, I am amazed at the lack of sympathy that this particular financial institution has. Their online customer service is horrible because it consists of associates that do not read the entire emails and respond with "pull down" generic responses. No personal touch is given unless the email concern is escalated. Also, as a business owner, money is debited from my account for multiple reasons (payroll, payroll taxes, payroll fees, credit card fees, credit card machine rental, etc) and if my account does go into a negative, I believe I am responsible, but the bank could lessen the penalty. I think the banks should be regulated to process debits from low to high instead of th... Read more

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    Sat Feb 28 2009

    Factoid: People that carry less than $300 in balances at any time, pay an average of $240 a year in bank fees per year. Try to keep at least one months salary in your checking at all times. It is imperative that in this economy you keep at least 3 months income in a savings. I love Suntrust. They are convenient. Keep a check register of what you are spending. Write everything down in a check register or a software program like Quicken Personal or Microsoft Money (my favorite), or even an exell spreadsheet. These programs also offer budgetting tools, pie charts and graphs that show you where your money is going. Don't trust any bank - they are all the same. Never go by available balance. Go by balance collected or cleared.

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    Mon Feb 23 2009

    I am very dissappointed in Suntrust. They have an agent named Vicki Taylor in FL that refused to return phone calls, and as per lending requirements is required to provide a good faith estimate within 3 days of the application and it was never supplied. 29 emails over a month period and her management finally decides to return my calls after 2 weeks of trying to track them down. They are unethical, less than satisfactory in the department of customer service, and rude. I don't recommend using them for lending or banking

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    Thu Feb 12 2009

    Suntrust SUX! We have banked with them for over 15 years (American Federal, CCB, now Suntrust). Their policies change and of course for the worse. Suntrust is now charging NSF fees of $35.00 each even if the transactions are listed as pending. I believe they recently introduced this because I haven't encountered this before now. Living pay check to pay check I admit I have used the fact that transactions are in pending to "squeeze" by. BEWARE! Even if the place where you made the transaction doesn't have their money from Suntrust (hense pending) Suntrust will still charge you for "committing" to pay. I will look for another bank and one that only charges NSF when/if I spend more money than my current not available balance. ONE STAR IS TOO MUCH!

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    Tue Jan 13 2009

    Suntrust is the worst bank I have dealt with!! No customer service. They manipulated the order of my transactions, so that I would incur $140 in fees.

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    Tue Dec 30 2008

    I SunTrust is going bankrupt. Try calling or emailing them. It is virtually impossible to get a response, and when they do, they say they will call back, then they don't. Pull your money out before it is to late!!!

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    Sat Dec 20 2008

    well i'm gonna have to disagree with anyone who likes suntrust or says it's ll banks because my account has a NSF fee of $35 but i made no charges over my balance. I use bill pay and have no ATM card. My balance was 218.89 as of 12/18 bill pay check cashed for 200.00 12/19 and 35.00 NSF fee on 12/19 if you can explain that to me i'd love to hear it

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    Wed Dec 17 2008

    Suntrust also will run the higher checks first and then the lowest ones to maximize NSF fees.  According to the Federal Reserve this is totally legal.  We have been hit with NSF fees on the same night an electronic deposit is made.  However, checks are ran through first and then automatic deposits like payroll process at 2:00am or something.Contrary to some previous posts, we have never been chronic overdrafters until the economy tanked.  Since then we have had to close retirement accounts to cover bills and have paid well over $1000 in NSF fees to Suntrust.  Recently in the local paper there was a story about a local restaurant that closed and listed Suntrust's bad business practices as a partial reason.  Due ot the downturn in our financial situation, several creditors have offer to reduce interest rates, lower payment, etc.  However when we talked to Suntrust, they actually prefer taking the risk that we would have to file bankruptcy rather than offer assistance. I can not impress u... Read more

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    Tue Dec 16 2008

    Suntrust says it is business friendly; however, it is NOT. Too many hidden charges and not enough straight answers. Merchant services salesmen mislead as to the charges and lease times for machines. Customer service lied to us as to what time was left on a credit card machine lease and told us to contact them at their contract end to return machine. Found out that lease lasted another year. Support for business was less than zero. A certain VP makes the rounds to small business groups in Washington, DC touting the great services and help with getting loans. However, his talk was just that, and when we asked him for further develop our business plan, he NEVER returned any calls, even after several calls. Best advice for this bank: STAY AWAY.

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    Wed Dec 10 2008

    Suntrust is a joke! I had 6 transactions paid for and hard posted on Monday leaving my current balance at 6.33 and available balance at 5.33 with one gas purchased holding a 1.00 still on the way, so I deposited 30.00 into my account to cover it making my available balance at 35.33 as I checked my account again online after making the deposit! Why the very next day my account is -199. Suntrust manipulated my account reposted the 6 transactions as if they were never paid so that they could take my MONEY that paid for those 6 items for a 140.00 NSF fees leaving me negative and not having the money to pay the charges once paid. I spoke with a branch manager which was trying to explain the crap they were taught but it didn't make sense to her either! So I was told to email her with a letter for her area manager to review!??? But somehow the 5.33 balance I saw on Monday mysteriously disappeared, some how they never saw any such thing in my account showing I had a 5.33 balance, because if th... Read more

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    Mon Dec 08 2008

    Tip: Always review the desposit agreement and the fee schedule before opening an account with any bank. When you sign your signature card for the account that allows you to write checks, etc. That also binds you to the agreement. So basically you are agreeing to something that you allegedly read over. READ THE FINE PRINT FIRST!

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    Fri Dec 05 2008

    Suntrust sucks!

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    Tue Dec 02 2008

    There needs to be more public education on how to organize, save, and manage money. I'll be honest, I use to work for the company but I don't any more. The company is great! They take great efforts in training, retaining, and helping their employees excell. Life took me somewhere else, but I hope I can always be a SunTrust customer. I know how they work internally and I know where they're interests lay. The bank has fees just like any other. As far as Birtt38122's post -- here is how the bank works (as most banks do): When you use your debit card all transactions, except for a few exceptions, will show up as "pending" transactions. These transactions are deducted from you avaliable balance. So, number one rule...always look at your available balance! The exception, as mentioned earlier, is when you buy gas or eat at a restraunt -- these transactions may not be reflected 100% accurately because the tip has to be processed later when the restraunt submits the amount or the gas statio... Read more

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    Thu Nov 27 2008

    HELP!? please? i overwithdrew by 3.80 and i deposited 81 dollars...which was all i had, to pay back the 35 or whatever. i checked my balanced today (two days later) and it says i'm in the red by a hundred dollars. i haven't used my card since. what happened?! please please please help me. my account is under my fathers name and i KNOW if they try to take that 100 out of his account, that he will go negative too. he just got laid off so we're making it week by week. i was just trying to freaking buy his christmas present and somehow i misbalanced my book by 4 dollars. what's going to happen? will they mail me? will they close my account? how do i owe them 100 dollars for a 4 dollar overwithdrawl? i know i'm at fault for that but i still don't get the 100 dollars. thanks to anyone who can help :/ -brittany

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    Fri Nov 14 2008

    Suntrust is the worst bank I have ever used. I have used different banks in many locations and this bank is the worst. I will neer go to them for business. If I had to go thet atm I would locate another one before stopping. Be sure to read all there policies because ther are terrible, rates suck, and to many human errors that they blame on computers. Customer service really is bad espcially when you tell them they did something wrong. Anyone that has something good to say is stupid or either work for the nbank and I don't know which is worse.

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    Wed Nov 12 2008

    You idiots, don't spend money you don't have. Read your fee schedules. You will be charged $35 if you don't bring your account in the positive within 7 days.

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    Tue Nov 11 2008

    Suntrust is horrible. I am giving them NO Stars. Ok, had to give them one, but, I really don't want to. My problem with them came when I used the wrong card to get gasoline. I got an NSF. No big deal, I was wrong, they were right. So, payday wasn't until 10 days, so I contact them, let them know when I get paid, and that I would pay the $9.00 and the $35.00 in 10 days. So, what do they do, they charge me another $35! Hello????? $70 in overdraft charges for a $9 overdraft, which I already made arrangements to pay? I contacted them again, asking them if they would reverse the 2nd fee. Will see what they say. If they don't, I will be closing my account, which I have had for over 6 years. I'm going to keep my money in a jar in my kitchen cabinet. No, not really. I have another account with another bank that is related to my work, so, I'll be using them, and them alone.

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    Sat Nov 01 2008

    Suntrust manipulates your transations in order to obtain the highest possible fees from you. They perform half assed research and they have selective hearing, acknowledging only what benefits them.

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    Tue Oct 28 2008

    They are THIEVES

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    Mon Oct 27 2008

    Horrible bank. All I wanted was an address to mail in an insurance check and they refused to give it to me. I wasnt asking for priveliged information JUST AN ADDRESS!! These people are not the smartest bunch.

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    Mon Oct 20 2008

    Things got so bad with Suntrust, I wrote my federal Senator.

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    Fri Oct 10 2008

    You know what is funny I just looked at other banks on here as well- all of you say the same damn thing on every website! Stop your bitching people and realize IT IS ALL BANKS! They are all out to nickel and dime you! That is why you must be smarter. STOP COMPLAINING AND GO BALANCE YOUR CHECK BOOK!!!

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    Wed Oct 08 2008

    I have a tip for everyone, DON"T USE MONEY THAT IS NOT IN YOUR ACCOUNT. WHY? Because it's not yours and you should be charged. DON'T write post dated checks, it's all out of good faith. Balance your check register, this means write everything down and subtract it. Lastly, pay your loans, that's why the economy is in the shape that it is becasue of people like you all. The only mistake banks make is giving you all accounts! Accountability people.

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    Sat Oct 04 2008

    Just to let you all in on this, it isn't just Suntrust - it is ALL banks! ALL banks have excessive fees, all banks have tellers that place holds on checks, any company in the world has someone that doesn't have the answers to your question. What people are saying about the fees is 100% correct. If you make ONE single mistake in your check register (for those of you that actually have one) you will pay the price and it will be a big one! There has to be accountablity and that falls back on the consumer. 99% of people that overdraw their account do it excessively. They never learn and they're the reason why banks can get $350.00 dollars in fees alone in ONE day.

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    Wed Oct 01 2008

    Needed a FHA loan to bridge buying a home in another state, while the current home was closing. "Friend" realtor agent recommended SUNTRUST mortgage. You'll get a discount knowing me! Current loan 5.625% 30 yr on primary home in Colorado SUNTRUST was terrific - 'gave' me their BEST rate 6.125% 30 yr I refinanced about 10 months later at 5.5% 30 yr FICO = 760 Simply a receivership for fees. Not one I'd like to build a relationship with -

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    Mon Sep 29 2008

    Sun Trust is NO different than any other bank. If you overdraft you will be charged. If you do not write down every time you swipe your card or every time you write a check, than you will one day overdraft. And it is no ones fault but your own. What people dont understand is that when you use your debit card, it might not auto. take the money from your account. So thats why you need to WRITE EVERYTHING down. If you dont than you need some kind of overdraft protection cause you will mess up. I have been reading all the comments and every one seems to be mad because they were charged fees for what THEY did. Do not spend money you dont have and you wont get fees. That simple!!! As for running the pending items through largest to smallest, think about it...... most of people largest bill are for their homes or some thing of that importance. Would you want your bank to pay all the small debit transactions and not honor your rent????? Dont think so. Call around, just about all big chain bank... Read more

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    Sat Sep 13 2008


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    Tue Sep 09 2008

    Suntrust charges for incoming wire-transfers. On top of it they will hold that transfer for a few days. The money is wired, yet they will still hold it. They charged $15.00 for receiving money (amount was for the total sale of your home). I can understand a wire-transfer fee for sending money, but to receive it? This was new; very new. I soon realized, I was dealing with a "different" type of bank. I was so mad about the fee and the hold, that right away I realized that I need to deal only with this bank only for my convenience. I've been with Suntrust for 2 years now. I have never trusted them, and I watch them like a hawk. Keep your balances above the red line and you will be fine. And do not make a move without first asking them what the fees are. The news says that banks on average make over $250 / customer on fees. I believe its much more at Suntrust from what I've read.

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    Wed Aug 27 2008

    Suntrust is nothing but a rip off bank with their tricky ways to charge you their NSF. We are switching banks!!

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    Fri Aug 08 2008

    Will nickle and dime your account to death. Had to pay $210 in NSF fees even though the day before I had more than enough money. $105 in fees for less than $5 in purchases. Jesus.

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    Wed Aug 06 2008

    I gave my apartment complex a post dated check and without my consent SunTrust cashed the check. Now I have overdraft fees totaling $400 and 2 different supervisors refused to assist. I am irate #1 because they cashed a post dated check and #2 because of there poor customer service and desire to go above and beyond to help. SunTrust just lost a four year customer due their incompetence and rudeness! DO NOT DO BUSINESS WITH SUNTRUST!

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    Sat Aug 02 2008

    I am a senior citizen. I sent an online check on my bank (not SunTrust)to a contractor who worked on my house. My online bank sent the check to the contractor's correct address. Somehow the check was intercepted by a third party and deposited into a SunTrust account, according to the information on the back of the cancelled check. The check was not endorsed. My contractor does not have an account at SunTrust. Only SunTrust, who accepted the check for deposit, and the party who intercepted and deposited the check, know who got my money. Suntrust refuses to look into the matter and the Annandale VA SunTrust branch told me it wasn't their problem, although they allowed their depositor to deposit a check in a SunTrust account made out to someone else's business and that had no endorsement. I had to repay the contractor and have no way of finding out who intercepted my check and deposited it in a SunTrust account because SunTrust won't help me. All they have to do is look up the acc... Read more

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    Tue Jul 22 2008

    Never use Sun Trust for a car loan. I pay online WELL before the due date, but they say the payment is late so they can charge a huge late fee. I had to pay the loan off with my home equity line of credit so they would stop charging the late fees.

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    Sun Jul 13 2008

    I used to work at a bank(not SunTrust), but constant complaints from customers drove me away. I got to fill my days with complaints from people that can't stop overdrafting their account. I really feel like banks get many more complaints that any other type of business. People want to blame other people. The bottom line: banks offer overdraft protection and if you use money that you don't have you will be charged. It's kind of like paying a really high interest rate on a credit card. Atleast, banks actually pay the people that you have made an agreement with instead of letting you go to the wolves and have to deal with legal issues with companies. Every single bank is similar in policies. Banks do not get anything out of holding your $30, cashing your checks, processing your deposits, or giving you free checks. Banks truly offer a free checking account. Your part is to not spend more than what you have and they will hold on to your money for you. Banks cannot lend out money from a chec... Read more

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    Thu Jul 10 2008

    By the way, still haven't received my card. Remember the manager who was supposed to mail me a card first class? I forgot to mention that it was a "computer error" and all the cards that were supposed to be mailed out that time all got screwed up so they mailed them all out 1st class? Just got off the phone with them and was told that he wasn't allowed to do that because, apparently, that whole 1st class deal applied to something else entirely. Therefore I have to wait another 5-7 business days for my (1st? 3rd?) card. In all, 5 different excuses (sorry, I accidentally erased my first post, but basically it said that Suntrust sucks). Nothing but shite.

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    Mon Jul 07 2008

    After 30 years of Suntrust banking I quit !! They are owned by the machine and eat you alive.

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    Tue Jun 17 2008

    I had a checking account very shortly with this bank, it was my first checking account when i just got out of high school 5 years ago. I wasn't making enough money to deposit money i not he account yet so most of the time the balance stayed at $0 when i went from making 5.15 a hour to 9 an hour i was going to start depositing money, well come to find out they had closed my account, charged $30 to close the account, then charged my $35 as a overdraft fee and then charged me $30 because it was going be sent to collections and then a overdraft fee for that as well? wtf, they left my account open long enough for then send through these bogus transactions? but wouldn't leave it open long enough for me to start depositing a descent amount of money? They should change there name to Sun UnTrusted Bank, nothing but crooks.

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    Wed Jun 11 2008

    To date, I have spoken with over twelve Customer Service agents from SunTrust, and EACH has given me a different story. Last year, when my husband and I sold off his car, we had to deal with SunTrust to get the title. That was a nightmare. Now I have to deal with SunTrust again, as I paid off my car loan and am fighting to get my title released. SunTrust agents are consistently misinformed or incompetent. Unless you want significant problems, do not use SunTrust for anything.

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    Wed May 28 2008

    I'd give them a zero, if I could. Yesterday, before 5pm, I called and had $524. I knew I had a payment for $205 that was going to hit any day and we made small debit transactions over the weekend. I had a 1500 check to deposit, but since it seemed like it could wait until today, I waited. Well, at midnight, applying the highest to the lowest, as they say, in order to maximize their fees, I paid $315 in bank fees. The check I deposited this morning before 9am will not post until midnight, so all day I've had a negative balance and could not even put gas in my car at Costco (have to used debit). It's very hard when you can't see what the pending items are. They just come in at midnight. With my other bank, I could see if stuff was coming in I forgot about and I would immediately make a deposit so everything would be covered. But you can't do that with Suntrust.

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    Sat May 24 2008


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    Sat May 03 2008

    I WOULD NOT even rate them with 1 star. Do not deal with anyone at Suntrust Bank especially the Sprayberry Branch. A particular teller there has made it her mission to place holds on everything I deposit. I deposited more then $20,000 in local checks and Suntrust placed a 5 day hold on ALL of the funds. They did not even release the first $100. DON'T BANK WITH SUNTRUST!!

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    Mon Apr 28 2008

    This bank has decieved us. They have over $11,000 of ours! It seems that our checking account was closed without our knowledge. Not even a phone call. Where is our money? Do not go to the Branch on Hwy 17N in Mount Pleasant SC..... Do not go to the Branch On Pelham Road in Greenville, SC.

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    Tue Apr 08 2008

    I hate Suntrust. We have a mortgage with them and I have to say it was the biggest mistake we made. It was a struggle since the beginning. The worst part came when we all agreed on the price of the house and the date of the closing and our loan officer couldn't be reached for 4 days! Our agent, title agency, seller's agent... everybody tried to reach him. Then we received a letter (after they said that they're ready to close) that they needed additional documents and started digging into stupid things like a deposit on our account for $1500 3 months back! Our pre-approval letter almost expired. That wasn't all. When we finally closed on the house 3 months later we got a call from Suntrust that they gave us a wrong rate and that they want us to sign a new contract!!! They keep calling...

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    Wed Mar 26 2008

    Suntrust is a horrible bank to bank with. They are all over Vanderbilt campus and set up stands outside the freshman doors during move in and convince every kid to bank with them. Basically they get every student to bank with them and then take advantage of the fact that they are students with little money. If they see that you are going to over withdraw... even by a couple cents, the will process the higher transactions first, so that all the little transactions will cause -35 fees each time. I made a mistake and took out too much money, 50cents to be exact, but they somehow managed to start charging me fees before I had ever done so!?!?!? I ended up being charged $140. I then deposited CASH to bring my balance up to a positive amount and the next day I was charged another fee!?!?!?!? IT makes no sense. They don't care about losing costumers because they know they will just get the next group of freshman.