Star Choice

We moved to StarChoice from Rogers standard cable. We currently subscribe to the $20/month basic StarChoice package. We were pleasantly surprised to discover that our "cheap" plan includes 11 dedicated HD channels! Even better, most months have free preview channels. This month includes MovieTime! Now, most people would balk at "only" having 60 channels, but we do not watch a lot of TV so it is perfect for us and come on, $20!!! I have had to call StarChoice support shortly after subscribing as they had our default time-zone incorrect. They have a call-back service so that you do not have to wait on the phone. I wish EVERY one of my service providers (bank, utilities, etc.) offered this same feature. This coming winter, we may upgrade our package for a month or two, then roll it back. It is nice to have that ability, I'm not sure if other providers offer this. Oh, signal quality is great, even in poor weather. As you can tell, we are very please with our experience over th... Read more

I have recently cancelled star choice due to many reasons. When signing up with star choice I was Not told I will be signing up for 12 months with star choice. Three weeks after installation I received a call during business hour notifying me of the contact I have signed. I asked for more detail and was told if I cancelled my service I will pay a fee of $200.00+ or return my receiver. ( I bought that receiver with my money I should have the option to keep my receiver{the only reason I was cancelling my service is because of my building changing there policy} if I move I will know have to pay another 199.99 for the receiver). the sales representative did not mention once in our conversation that I am signing my receiver away. I then received a call 1 week later prior to the notification during business hours, that my bill if $133+ when I was told $66+ from the sales representative. I was frustrated with being told about important facts WEEKS LATER. I called customer service after I fin... Read more

I have never had a bad experience like my Star Choice experience. I have been over charged and had to waste time trying to get my over charged payment back. The customer call center staff are all rude. Do not give them your credit card or banking information they will at random charge to your account. Free installaton is not available in all areas. The reception does not cover Canada. Down time is some times greater than up time, you must constantly adjust the dish for a signal. The phone help takes as long as 60 mins per call. Delivery of the Star Choice unit and dish took over six weeks to get to me and I had to travel over 190 km's to pick up the receiver. They say free installation, don't beleive it when I finnaly got the unit it did not have basic instruction for assembly, the phone help took over four days and 15 hours. I do not recomend the service or the product this company states as top of the line. I found it very expensive and once they have you signed up and you do not get... Read more

My husband desperatly wanted to get satelite, so we switched to Star Choice from Rogers digital cable. It didnt matter to me other than the cost. Star Choice seemed to be cheaper than what we were spending on the digital cable, which was about $80 Cnd each month. So we thought, from what the salesman said, Star Choice would only be $35 a month. So we thought great and went ahead. We got a good deal on it from that months promotion as well. We needed to upgrade to a package where we had more channels, so needles to say we ended up spending the same on the satelite as we were on the digital cable. Which was fine, we still thought it was a deal considering we were getting "Satelite". Star Choice promotes having approx. 2 hours of "down time" each year. Well, we were with them for 3 months and had about 3 -4 weeks of down time. Every time it rained, snowed, was even a little windy...any weather other than the perfect weather, the satelite was down and even for a few days after that. We had... Read more