Skyway USA

I have read all other remarks about Skyways and i agree that they have misrepresented,falsely advertized, and are doing theft by deception which i strongly have considered to take to my attorney. Also to stopping automatic payment for thier so called service. I'll take the credit hit or whatever. We previously had Skyways for 1 year, it was okay just not very fast. Tried faster speed it didnt seem any better. We fullfilled that contract. One year later we renewd..worst mistake, right away our old modem which was working seemed to quit it was 2 years old, tech said we needed to send it back as they wanted thier old modem back. "Wait a moment" We paid for it. Didn't matter the tech said it was in agreement we were to return it. Well i didnt't have papers on it so in good faith i did ,plus paid the postage. Also bought new Router to make sure everything uptodate. Agreed to a new contract for a new modem,it semi worked but my computor kept telling me i had no internet,only a partia... Read more

Now I read the reviews! I have had the system for three weeks and have to get out of it. I work remotely and it sucks. I am typing this on my other laptop which has a card. Sad. I cannot use my work computer because I cannot get a signal. There system tells me I am connected, but I am not. I hate calling their tech support because tech support has to confer with their tech support. I guess I better plan on driving thirty miles into to the nearest town to use the WiFi at MacDonald's. I sure hope it doesn't cost me an arm and a leg to cancel this system. Damn it, I hate it when you can't find a honest upstanding company to do business with anymore.

Skyway sucks, NO Question, they have little to no customer service, leave a message and no one ever returns your calls and try an get your refund! tha's a joke After 6 months I finally told them either reduce my monthly billing or I was going to stop payment. Permantly. they chose to reduce my payment by 10 bucks a month. I'm really surprised that MR Haye hasn't been WACKED yet, given the economy , the amount of desperate people out of work, looking to earn for an extra 3 or 4 hundred ( price of a Cancellation) There would be no tears here, There's a guy that should get what he gives. It is my sincere hope someone will make the drive and do some house cleaning,,,,,, I did get a call also, looking for my old equipment for underpriviledged kids,, , told those jerks I junked it ....I would't wish that service if you could call it that on anyone. Bill form MI

Here's another Skyway aftermarket issue. I left Skyway several years ago due to all the all of the terrible service issues and poor internet speed when the system worked. Sometime around late June I received a call (possibly email also) from Skyway stating they were going to have an equipment buy back program to provide people of lesser means high speed internet service at little to no cost. They wanted to know if I still had their equipment, if I did and returned it, they would send a buyback check for $25. I figured a $25 return was better than nothing for all the initial Skyway cost, I wanted to send all the stuff. but they only wanted the Modem, Satellite beeper and modem cables. It was all junk to me so I went ahead and sent it to them with the hope that it truly was going to help someone less fortunate than I. Typical of Skyway, I sent that stuff off the first of the month and have yet to hear from them. I'm personally feeling now the whole charity thing they were talking abou... Read more

Nothing went smoothly from the start. Their sales people flat out lied to me. My speeds are no where near what is advertised, even in non-peak times. I should have terminated my agreement before it started. This company has some of the worst customer service of ANY company that I have ever dealt with. They are condescending. They treat you like you are stupid, which is ironic. I have a degree in Electrical Engineering. I took my complaints all the way to the CEO, Dwayne Haye. He sounds like some idiot, backward hick with no business knowledge sense. He threw his own people to the wolves and blamed their issues on their operation in Jackson (wherever that is). Dwayne seemed desperate and I seriously doubt this company will be in business much longer. To keep my business, he threw everything other the kitchen sink at me. I am still going to pay the early termination fee and cancel. Well, I will if they can figure out what it really is!! No one seems to know!! I will likely... Read more

this is to anyone and everyone DO NOT get skyway usa its good for one week out of the month the rest of the time u might as well be on dialup its not worth the money and time u put in it. i rate it negatve 5 stars IT TRULY SUCKS!!!!!!

Tech department good! 4 of 5 Quality of product 1 of 5 This service only seems good if the options of where your live are limited. But still you will need a reliable line and patience.

I called Skyway USA because my business in Commerce, CA for some reason is in an area outside of regular DSL service. I thought they would be a cheap alternative. BOY WAS I WRONG. I told them I was a business and needed the dish for my warehouse. First of all it took them two weeks to get the stupid dish out to my warehouse and another two weeks to track down their installer to set it up. I was super pissed. THEN, when the installer came, he tells me that the chord isn't long enough and we are not able to set up satellite service in my warehouse. I yelled at Marie with Skyway and told her why on earth did no one tell me I needed less than 100 feet of chord length between the roof and the office. She kept saying it was my fault, for not telling them we were at a business location. I told the idiot that the plan was under my company name, why didn't they put two and two together. I said I needed a full refund for wasting my time. She said they would issue me only a small credi... Read more

I agree with alot of the reviews I have been reading. One big screw job!!! Lets start with the ordering: We called Skyway USA to find out about their fup. Asked about the speeds and turn over time. They told us they offer a 200k plan and a 500k plan and said they had a 24 hour turn around. I was happy cause Im handicapped and Im on the computer alot during the day. So I signed up for the 500k plan and was billed for everything equipment, an installer, and my firt months usage. Ok right then I shoulda flipped being billed for usage before i even had my system. Installation: We called to set up the install. Never got a hold of anyone, finally we found a way to get ahold of the guy in our area. He came out one morning and set it up, had everything run only to not be able to talk to the satillite. We had a bad part on our dish. So SW sent us a new one. He came back and put that part on the dish, again NOTHING! He said he had another SW job in a few days hed see if our router was bad. He... Read more

I give them a - 1. I moved from Hughes.net who I had been with for past 5 years due to Skyway sales rep misrepresentation of claiming better service, etc. I advised them that I am a high volume user and that this service would be to support my remote job. They sold me Gold service. . Two months into the contract, I was moved to the lowest download speed, when I got through to them, I was advised that I exceeded my download/upload for the month and I had to wait till 9/20 for reset, this was on 9/3. Well my reaction was one of shock and dis-belief. This was never disclosed, nor that uploads were on a phone modem. So I canceled the service and requested money back for equipment, they are trying to charge me for full year. This is one for the California reg agencies. I will also warn everyone about this unethical sales practice.

Bait and Switch!!! They did not tell me that it was going to be this massive satellite dish in their "installation kit". I was expecting a small modem that was pictured in the bottom corner of the Dish Network flyer. I am great with electronics, but even this took a very long time to put together. When I called to explain that I could not get on a roof to install this because I recently had surgery on both of my ankles thier only response was that they could assign a professional installer. I had already paid over $300.00 dollars for the equipment, now I'm supposed to pay another $150.00 to get it installed?!!! Fine, I physically can not do it myself. Kindly, they decided I only needed to pay $75.00 since I had already put the dish together, but the decision was probably more because I was getting really annoyed at this point. So I agree to get an installer, which by the way is subcontracted by skyway, and their subcontractor subcontracted me to someone else. What a mess!Surprising... Read more

I was reading the other reviews today to get an idea of what others thought, but now I think I'll add my two cents (or ten). I've been with Skyway for about a year now, so I think I can give you a reasonable idea what to expect. The more positive aspects surrounding Skyway USA are: - You can install your own equipment and aren't force to pay someone for the service. After a rebate, I paid $50 for the equipment. - It's makes Internet access "usable," compared to dial-up. (At least 75% of the time) - It's still usable except in the most severe New Hampshire snowstorm or thick fog - Phone support has been decent, although I'm a software engineer and don't need much of it. Thankfully, you're talking to other Americans. - If you go over your bandwidth allotment (depending on your plan), you'll only be slowed down, not cut off. - After midnight you can download as much as you want without affecting your allotment The negative aspects: - The service is equal to dial-up, or even wo... Read more

I have had skyway for about 10 mo. I have the bronze plan 29'95 a mo. So far I am very happy with it. Of course what problems we have had with dial up. makes the differance. our phone lines are terrible. Because we do very little up loading it works well . Our down loads speeds vary, I suppose because of traffic. (the same as our dial up) its at least 10 times faster. We looked at other satellite internet providers, but they were just too expensive. I've never failed yet to get on because of weather. which I think is a plus. Also the tech support has been great! I installed my own Satellite, and that was simple for me. But if you have a good phone line, and can get on line at higher speeds your not going to gain anything. If you expect it to be like a dsl. you will be dissappointed. Though you can I'm sure get higher speed with the more expensive plan, It won't be dsl speed all the time I'm sure. Also if you up load a lot you won't gain a thing there. But for us out ... Read more

What can I say?? Problems, problems, and more problems! I am from the south, and I hate to talk bad about people, but it's ok as long as you do it behind their backs! The tech support guy was so bad, I had to correct his grammar! He kept saying, "Uhh, can ye hold?" Every time I asked a question, he'd say that. I guess he had to call the one educated person working there. Next, slow speeds, frequent disconnects, customer service won't answer/return calls/emails... you get the idea. Also, I got charges thrown on my account and had to call several times to get them removed plus deal with some uneducated rude people. I called SEVERAL, and I do stress SEVERAL times to cancel. No one would answer or return my calls UNTIL I filed a complaint with the BBB. Then suddenly, someone had time to call me! Don't waste your time people!

I have been a skyway customer for over a year now. We do not have DSL due to us living in a rural area. I advise anyone to think really hard before going with Skywayusa. Their speeds are exagerated and the only time I have any speed at all is early on Sunday mornings. Our Skyway modem and power supply went out and we finally got the issue resolved 4 weeks later. I was promised a credit for the time down , but was charged full price. I am still trying to get some type of credit for our trouble. I also thought of paying more for their next level but was told I would get hooked for another year service. If their lower price did not fulfill their speed promises I know their next level will not either. Perhaps all satellite services are the same. I have a co-worker that has the same issue with Hughesnet. Pray for DSL!!!!!

Horrible company! I would not recommend these fools to anyone! I am counting down the time until my "contract" expires. I'd cancel now but these jerks won't let me cancel without charging me for the rest of the year. The speed is so slow and each time I call, the customer service is horrible. One of the service techs didn't know what Internet Explorer was! There is basically nothing you can do once you get involved with these guys until your contract runs out. HORRIBLE!!!