SBC / Yahoo DSL

Horrible service. I thought Comcast was bad, if i had a chance to go back I would. take a minute and read this: I Order DSL Elite package 5 months ago for $19.99 a month. first bill $45. then 2nd same i called to ask why. Customer Service said It will be credited back on my account for the 4 and 5th bill because thats how the computer does billing. well its been 5 billing cycles and not one bill has been $19.99. joke. they scam people because your under a contract. now i have 7 months to go and i am out of at&t. please take me advice and save yourself a headache because its not worth it at all. Seriously. SCAM p.s friend is a lawyer and said know your rights, meaning. when calling at&t state that u are recording the conversation (you have every right) then they will tell you exactly all the truth because they are gone be scared you will use it in court incase they charge you for things you didnt sign up

Because there just aren't enough 1 star reviews to offset the three five star reviews from loyal SBC employees, I thought I'd give my opinion. Slow, frequent dropped connections, poor customer service and one thing no one else has mentioned: the phone line gets scratchy if someone in the house is using the Internet at the same time.

terrible fucking connection drops frequently. GARBAGE.

I was online with these idiots for almost 2 hrs today. talked to 2 supervisors, both had their collective heads up their asses. Most Incredible incompetence from any human service department that I've ever experienced, the worst ever. Is it a job requirement at this company that you need to get hit over the head over & over again until you cannot think like a rational human being?

i have sbc yahoo dsl for a week now and i want to get rid of it i am supposed to be getting 1.5 mbs but when i download anything i get 54 to 76 kbs and during the instalation of the software when it would get to the end where it was trying to connect to there servers it would stop say there was a problem with the connection so i had to call them to set up my account and now the internet is slower i want to get comcast now or have this fixed i called them and told them thats its downloading slow they told me i sould be downloading at 1 mbs

The only trouble I ever had that was not my responsibility, was a wire broke enter the house. ATT/ SBC Service came and repaired the line and ask was there anything else he could do inprove my service. I asked him if he could check the the data rate in & out. He went to the truck and came back with new dsl modem and test equipment. He checked the readngs outside the home and then inside. I told him I thought that was promised wasn't what I was paying. After checking the readings, he said the data stream in & out was slower than what I was supposed to be getting. I didn't need a new modem, he said if it would have helped he would have replaced it. I called the account rep and told them I was paying the top rate and was only getting the middle of the service, I ask for an adjustment and had my monthly rate drop from $39.99 to $19.00. Talking to someone one the phone can be a problem, I'm one Texas and I don't know here the tech rep was located, but I try to get accesss to local techs. I... Read more

Modem broke within two weeks. Customer service was very rude and refused to replace the modem. They kept insisting that my modem worked and that nothing was wrong with it; however it was obvious that it no longer worked. In fact, out of curiosity I took the modem apart and found many of the components to be chared. We then called them back and exagerated a bit and said that our modem caught on fire. Each time we did that they put us on hold and then hung up about 3-5 minutes later! It's obvious that they have no plan to replace my two week old modem, even when faced with a catastrophic failure.

I have talked to 6 people in regards to paying my bill online...needless to say i still am unable to pay my bill. I have spent over two hours on the phone with this company and been transfered several times only to find out that absolutly no one can direct me to the correct website. One of the representatives hung up and me when i told her that i didn't want automatic payments over the phone, she was talking over me and then jsut hung up. i am looking into getting verizon. i have had att for two months and am still unable to pay this bill over the computer and the customer service is pathetic.

I have had SBC Yahoo for three years now and never had a problem until they became the new AT&T.; Now all of a sudden my connection gets dropped all the time. I contacted them and requested a new modem but they just gave me their song and dance about where the modem should be placed and the filters, etc. They also said they took the liberty of checking my connection and stated that somewhere the connection was being interrupted. I think it's interesting that I have had the same set up for three years and it's only recently that the problems have occured. I also have cingular as a cell phone service and that now drops calls all the time. Again, so much for the new AT&T;!

The company's databases are not linked up. Every time I call, they think my name is Linda, the person I talked to when I ordered service. By the way, my rental office would not release the modem package to me because my name is not Linda. I had to call and have them fax a release. Now everytime I call with an issue,they still think I'm Linda, even though I have them change it everytime, but they tell me that they can only change it in their system and not the other areas (billing, tech support, etc.)I finally get the modem, but there I don't get service. Tech support did a great job and it turned out that a field tech had to come check the lines. The field tech was on time and did a good job. After service was setup, everything was fast. I did have trouble after hooking up my router, because the modem was not set to bridge mode. The field tech knew I was going to use a router (and even offered to set it up for me, which I should have taken advantage), but I can forgive that mistake.... Read more

SBC Yahoo has deceptive advertising practices, stating speeds anywhere from 0 to 1.5Mbps (download speed). 90% of the time, various download tests show only 320kbps-900kbps. I am an IT systems administrator and decided to call SBC Yahoo tech support to "test" their knowledge. Spoke with 3 different reps who stated the exact same thing, "There's nothing wrong with our side of the connection, try logging off." I've been emailing since March 2007 and still have not received a response re: slow internet connection. My family and co-workers will be switching back to AOL.

This is the worst E-Mail site that I have ever particpated in. The service is terrible=the directions are terrible-and I am sorry that I ever tried top use E-Bay--and I won't anymore. tom Roberts [email protected]

Speed getting slower by day. very soon it will approach dial-up. When advertising its "1.5Mbps" (download). After getting it you see only 400/500kbps. Call for customer service.. they say that their guarantee is 384kbps, I am are lucky to get more then that (!!!). I didn't say anything about their "1.5mbps" advertisement after that. Anyway I am stuck with it for a year due to contract. Their motto is GET CUSTOMER BY SAYING 'WE HAVE 1.5 Mbps' - FOR A YEAR. If they contact after that show them the fine print of guarantee of '384kbps'. What a strategy!!! Hope they can keep it.

This service ROCKS! I can get like, 200 KB maximum download speed from a sever less than 10 miles away from me! I can also get the amazing feature to disconnect randomly. Thanks, SBC!

First of all, I am forced to use SBC DSL because my apartment is so old it isnt wired for cable internet. I pay for DSL Pro and I get horrible speeds. When I call about it, they tell me there is nothing wrong with their lines. It isn't the computer itself because it is brand new with over a Gig of memory and an AMD Athelon 64 processor. I spent over an hour speaking to some Indians who had English skills so horrible it gave me a headache trying to decipher what the hell they were saying!! They sent me to tech support 1, then tech support "second year" and then someone higher than that to "assist" me in setting up a POP3 server address. It still doesn't work. I am in the process of looking for ANYONE other than SBC for my internet service as soon as my contract is up. It makes sense now that they have indians to handle their tech support considering the quality of the service is something you would expect from a shit third world country!!

I have SBC DSL service at work and at home. The DSL service at work was not as good as cable DSL but was still acceptable since I paid for a higher price plan. But the service at home was a total nightmare. I signed on to the $14.99 plan widely advertised by SBC/Pacbell. The equipment was not easy to set up and after days of struggling and contacting the techical support department, I still cannot sign on to the internet. I asked around and three people told me that they have the same problem and that they have to call 6 times to have SBC fix the problem. Since I signed on to a one year contract, I was bound by that one year contract. SBC has imposed an early termination fee of $200. The bottom line is I was never able to use the SBC internet service at home even though I paid for it. Finally, towards the end of the contract, I call to tell them to terminate service after the completion of the contract. I called three times and each time SBC's customer representative told me that I cal... Read more

I canceled my SBC dial up service in Aug of 2004 and i am still getting a bill in Jan of 2007. $350 is what i owe since i "never cancelled". Customer service wont do shit for me. They even found my phone call in Aug 2004 and said i did not cancel then. What a crock of shit. I hope SBC and AT&T; rot in hell and all of thier fucking indian employees can suck a dick. By the way, im not paying.

We had been customers with SBC(formerly Pacific Bell) and their phone service for forever. We signed on with their DSL service. Within a year we unexpectedly moved to an area that SBC didn't provide service to. Had no choice but to find another DSL provider. SBC charged us with the $150.00 early termination fee. I kept my temper under control when talking to them and said I was very happy with their service and their DSL was way faster then the new company we went with, but since they don't provide service in our area there was not a thing we could do about it and had no choice other then terminating their service. We didn't feel like we should have to pay the early termination fee under those circumstances. I even offered to send back all the equipment. They said if I didn't pay the $150.00 fee within 30 days it would go to collections. We paid and They Suck!

Its worst than AOL, and cost alot more too. AOL was slow , ATT DSL goes down or drops the line ALL the time. The last mouth I made a recored of the down time, 33 time we lost service for 15 to 20 min's And when you call, you get some non-specking Indian from over sea's. who you cant understand. I live in Indiana the michigan city area where I wish I could get sprint. my Sister has it in the next town over and her service and internet is twice as fast as mine and cost less then this full package of ATT DSL. The New ATT, take the money ,screw the custoners what they need is a class action lawsuite for false adverticing by all the people they have taken money from. maybe then they would get there act together after they lost millions paying back all there custioners.

SBC/yahoo is a great deal! simple to install the price is fantastic and the tech I talked to was patient and very knowledgable. The email is easy to use and I find the speed quite satisfactory! All in all a great deal at a great price and you can bring along AOL for free. You can't beat that.

I signed up for the SBC PRO 3 months ago. They were advertising 1.5-3.0 Mbps speeds, and i have to say I am totally satisfied. My merged yahoo and sbcglobal email works great, browsing is fast and seamless, and I've run numerous speed tests and I avergage right around 2.4 - 2.8 Mbps, so at least for me they are living up to their end of the bargain. I've never had any connection problems and I ordered the self install kit, the setup was suprisingly simple and began working on the day they told me it would. I dunno, to all the detractors, i'd have to think it was a problem with the service area.

Last few times I've had issues I received good help and with people I could understand.

not all customer reps from sbc needs english training...in fact a lot of them do have good english speaking skills ...especially reps from the philippines...please don't judge reps from asian countries right away because they are there to give out support...

DO not go with ATT Yahoo DSL. I have had nothing but problems with it since we switched from Earthlink DSL. We switched because the cost was less, but I guess you really do get what you pay for. I'm lucky if I can download files at 40 Kbps. I should be getting at least 384 Kbps. Their idea of fixing it... clear your internet cache. Thanks, but I do that every week anyway. I will be replacing the filters on all of my phone lines. If that does not fix the problem, they will be sending out a technician at their cost, not mine. And if it is still not resolved, I guess I will have to cancel early. I will fight the cancelation fee because though I did sign a contract, I am NOT getting what I paid for. Consumer BEWARE! Oh, and yes, the Indian tech support has been of no use.

Need to hire AMERICANS that do support not pakistanees, or indians, speak ENGLISH and do not read scripts for answers.

SBC / the new AT&T; Internet Service is awesome & has excellent service. I ditched my cable Time Warner Roadrunner service & got hooked up to AT&T; Internet since their service goes directly into the (telephone company) backbone. I had bad latency with R.R. broadband cable service then I found out that when your on cable broadband service & connect to the cable system (coax) which goes to thier headend office & then they connect you back over to AT&T; (or another phone company backbone like Qwest, UUNet/Verzon, Bell South). No wonder I have latency since I have to go through all their coax & to their office to to get back to AT&T; & pay more? It seems like a runaround when I can go directly with AT&T; DSL into the backbone. I also found out when using cable (shared) broadband internet anyone in the neighborhood could monitor your web browsing & email downloads or sent mail by browsing the data packets being shared on the coax cable (which is shared throughout your neighborhood) sorry, ... Read more

Had SBC Yahoo DSL Pro for 6 months. I love the dsl service and the self adjusting software that checks and tunes the modem for best results. It's a good match for the media provide by Yahoo! and the DSL speed provided by SBC. The negatives are few but important. First, when I signed up it was SBC and now it's AT&T.; I heard horror stories related to AT&T; and was able to avoid them whne posible. Well, now they're on my door step and my account was moved into the AT&T; system this week. The stories about AT&T; are well earned from what I see. I'm a long time SBC customer and have had broadband with @home cable and Earthlink DSL. (@home folded and Earthlink didn't deliver reliabity leaving me with no service daily after 4PM and refusing to fix it.) I pay my bill monthly but sometimes I forget and go past a few days. It was cool under SBC as long as I paid up during the month. I pay my bill online directly. Under AT&T;, I was working a lot and the bill was due on the 10th. I finally reali... Read more

In January I made the sad mistake of returning to the "new AT&T;" (SBC) and falling for one of their bundled deals. I took the whole nine yards, Dish Network, DSL Pro, local service, and long distance. The Dish network was down every time we had a storm so got rid of that in rather quick order. In the last 10 days my dsl has been down twice, once for 3 days and then again last weekend. I was so irritated with the lack of service and the inferior product that I dropped everything despite the fact that I will pay a $100.00 penalty. I don't care what SBC calls themselves, they are the same lousy company I had dropped two years before. The "New AT&T;" is nothing more than the "Old SBC". What a shame to see the rich history of the original AT&T; trashed by this company. SBC truly does stink. I could live another 100 years and will never do business with them again!!!

UNLESS YOU ARE TREMENDOUSLY LUCKY AND LIVE 5 FEET FROM THE SBC SERVER BUILDING.........DO NOT GET SBC DSL........ THERE ARE SO MANY THINGS WRONG WITH THIS COMPANY. MOST OF ALL I CAN NOT STAND THEIR ARROGANCE. THEY ALL THINK THAT EVERY CONNECTION PROBLEM IS THE RESULT OF A BAD COMPUTER OR A FAULT OF THE USER. I USED TO LIVE IN MINNESEOTA AND THE INTERNET THERE WAS MORE EXPENSIVE, ABOUT $35.00, BUT IT WAS CONSISTANT AS HELL AND NO MATTER WHAT, I ALWAYS HAD PERFECT CONNECTION. ONE TIME AFTER A TORNADO KNOCKED DOWN ALL THE PHONE LINES, THEY HAD THE INTERNET UP AND RUNNING AFTER JUST 2 DAYS... ANYWAY... CHEAP OR NOT ITS A WASTE BECAUSE THE ONLY TIME YOU CAN GET CONNECTION IS AT 3 IN THE MORNING. I CALL THEIR CUSTOMER SUPPORT ONCE A WEEK LIKE CLOCKWORK BECAUSE UNLESS I BTCH ABOUT THE INTERNET NOTHING HAPPENS. NOW I MYSELF AM INDIAN SO IT NORMALLY INSULTS ME WHN SOMEONE SAYS SOMTHING ABOUT INDIANS IN GENERAL BUT GEEZZZZ THE INDIANS THEY CHOOSE FOR CUSTOMER SUPPORT ARE REALLY ARROGANT AND HORR... Read more

SBC is horrible. Worst Customer Service EVER!

this people are just bitter cause there not smart enough to install it and run it the right way not to hard for regular people

I have a 1-year contract with SBC DSL. Unfortunately, the DSL service hasn't worked at all for months, and yet they continue to bill me. Numerous calls for service (to India) have not helped at all. They tell me to disconnect everything, and then connect it all up again. When that fails, they are out of ideas. I can't wait until my year is up!

the DSL is no faster than my Earthlink dial-up was. It takes them forever to forward email to another address. This is a horrible service; no wonder they make you sign a contract. Otherwise people would leave by the drove after a month of their crappy service.

This is absolutely the worst DSL service I ever got. Try really really hard not to get this service. I've had a problem with connection for 3 weeks. During this time I've had dozen phone calls. put on hold for 2 hours at one time, being lied to.

SBC in chicago area is extremely bad. They have advertised low rates to sign people up but have never upgraded their facilities which is causing extreme congestion in afternoon and evening hours. Before 8 AM I can reach speeds of up to 2 meg but when I come home after work it drops to 20K to 400K. I suggest that other users start filing complaints with the FCC.

I had a 1 year contract for internet services. Due to poor customer service I switched to another vendor (DSL Extreme). I did not do this until the 12 month of my contract expecting to get a final bill from them for my last month. Instead I received a bill for $200 early termination fee. Understand that they are saying I cancelled my account 20 days early! I was willing, and expected to be charged for the last month, but they state that as per contract I must be their customer on their books, in their system for 365 days. I received a letter from them telling me i had to renew, and i waited a month and chose to go with a better vendor. I was told that they have no intention, nor ever do not charge the termination fee, even though they completely understand that I expected my 12th bill for the normal amount.

I've been finding the conncetion to be unstable and slow. I thought dsl wasn't supposed to knock you off line? This one sure does it to me

I cannot even imagine using SBC/Yahoo DSL under the circumstances listed on this site. I have had it for two years and no complaints. Have to reset the modem, occasionally, in really cold weather. Hardly notice a slow down at peak times and customer service has always been great. When they came out with a lower price after I had been with them for a year I called and they lowered it to that. The price is great and hardly more that most dial ups....less than AOL dial up with the senior rate even. I had paid $49.95 for cable modem that was no better. I do not use their browser as I use Firefox....it is any version of Microsoft Internet Explorer that sucks. Perhaps the bottom line with bad connection is where you live in relation to their equipment. I was told when I signed up I was in the ideal location and would love it. I do.

Wondering if anyone else has had the same experience I have: I recently moved -- a whole 2 miles away. I had my DSL service transferred (after a series of ridiculously long delays) and have been trying to use the service since installing it about a week and a half ago. I can get a connection, but almost every page times out and downloading anything is not even a consideration. I tried to download QuickTime -- I can't remember the transfer rate, but it would have taken something like 9 hours. Tech support had me defrag, delete cookies, virus scan, spyware scan, etc. before coming to the conclusion that it must be a problem with my actual phone line. They told me that they would send someone out to check the line externally and call me back the next night. Riiiight. Of course, they didn't. So, I called again today. The new support person I talked to is now telling me that she "optimized by speed a bit," and that I should test it when I get home. Considering that it was as slow a... Read more

i have there service since a year almost. now i moved and dont know wat it takes to transfer the service, they said 7 days, then i called they said some one gave wrong info to me and it will take 2 weeks, still sitting at my place without internet using dial up. this is crazy, what thing in world takes 2 weeks to transfer? wat kind of stupid technology are they using. i asked this is breach of contract that its getting stuck for 2 weeks., they said my fault i moved. this is crazy. then they wud keep tranfering me to 10 different numbers as usual., and no one wud know wat to do. one guy was really funny, he said till next 5 days, keep plugging in the dsl to see if the light turns green, but dont worry it will turn green after 7 days , loll., i find them really funny. i wish comcast cable was cheaper , or some where close to dsl price, then i wud never have signed for dsl contract.

SBC's customer service is non-existent. I have had their DSL service for about two years. A few months ago, I started noticing connection issues that steadily worsening to the point where I am now unable to connect at all during peak hours from 8 PM to 11 PM. SBC acknowledges that the problem is on their end. Their server is overloaded and they can't tell me when the issue would be resolved. I asked about cancelling the contract without a termination fee since they weren't leving up to their end of the agreement. Their response was if you can connect at anytime within a 60 day period, they have lived up to their end of the contract, thus no waiver of the fee. UNBELIEVABLE. The residential DSL does me no good if the only time I can log on is when I'm not at home! The arrogance of SBC is unbelievable. How can their Customer Service Rep spew such crap when they have to know their position isn't right. I'm jumping ship as soon as my contract is up. SBC CAN ROT IN HELL ALONG.

Not much to add other than my story is EXACTLY like ''sbcsux4me'. Moved apartments, they said DSL would be up and running on x-date (which btw was 10 days the soonest they could 'transfer' my line', only to have DSL not hooked up on that date and customer service saying that the technicians saying its a billing issue and the billing dept saying its a wiring (technicians) issue. in either case they said the soones they could get this fixed is in 2 weeks. I work from home and essentially Ive been 'out of business' for 2 weeks going on more now. Avoid SBC all costs, go with cable or a smaller service provder that actually spends their money on good customer service instead of generic stock photos of happy people using their product.

HAD SBC DSL FOR 1 MONTH. FROM DAY 1, HAD NOTHING BUT PROBLEMS. THEN IT BLEW OUT MY HARD DRIVE. APPARENTLY THEIR SOFTWARE CONFLICTED WITH MINE. NO WARNING. JUST ONE DAY LOOKED AT MY COMPUTER & ALL IT SHOWED ON SCREEN WAS THE BIOS SETUP SCREEN. COMPUTER WAS ONLY 2 YRS. OLD. PAVILLION HP. GOOD COMPUTER. HAD NO PROBLEMS PRIOR TO USING SBC DSL. NOW I'M SEARCHING FOR ANOTHER DSL COMPANY TO GO WITH. WOULD RATHER PUT UP WITH THE SLOW SPEED, THAN GO BACK TO SBC DSL. JUST BEWARE.

I have not had any problems with my yahoo DSL line. We use it on both computers in my home and have yet to have a problem. I've had it for a few months and so far I'm satisfied. When we had it installed the man ran a new wire instead of using the old phone line because it was REALLY old. I got exactly what I paid for and the service man was right on time.

Horrible, I switched to cable. I was with them since they were the pacbell. We switched to cable because the service was more reliable for our business. They continued to charge us for a year! Customer support non existent. I feel like an as because I am hollering at some poor customer service rep who probably hates her job and makes minimum wage. SBC SUX!!!!!!

I have been a SBC DSL customer for about 2 years now. Sometimes the DSL works and sometimes it dosen't. I moved 2 weeks ago and i wanted my DSL transfered to my new address. I called them a few days proir to moving to insure my service be installed apon moving. I was told my service would be installed on Jan. 16 2006. Well, that day came and went and no DSL. So i called SBC to ask why my service was not on. They said they had no idea why the DSL was not on. I called everyday talking to everyone at SBC that i could get to talk to and still accomplished nothing. So today i decided to get tough with them on the phone. I told them I pay my bill on time every month and i wanted what i was paying for. The tech on the phone this time was really polite but couldnt give me any more info except that if my DSL was not on by Jan 31 2006 to let them know. Am i crazy or what? Why can't they tell me what is going on with my service. She said that the updated info was not completed by the sbc staff an... Read more

Just got SBC DSL in Illinois. Overpriced and slow compared to people in other states. Spent an hour on the phone with the tech before it would install right and work. The tech was good, no complaints there. Now I have a blazing speed of 8.4Kb. Yes, that's right 8,400 kilobits per second.

SBC EARLY TERM FEES (2006) DON'T GET RIPPED OFF! SINCE WHEN IS IT O.K TO HOLD A CUSTOMER TO A CONTRACT WHEN THE DETAILS ARE NOT FULLY DISCLOSED W/REGARDS TO EARLY TERM FEES? A CONTRACT CAN BE VERBAL BUT THERE MUST BE FULL DISCLOSURE...ASK A SBC MANAGER TO PULL THE RECORDING OF THE PHONE CONVERSATION THAT YOU HAD WHEN YOU SET UP THE SERVICE. GET THEM TO AGREE THAT IF THE DID NOT FULLY DISCLOSE DETAILS THAT THEY WILL WAIVE IT....IT WORKED FOR ME.

fpjjmartnz ... 01/11/06 To sum it all up SBC SUCKS SUPERRR!!!!SUCKS!!! I got interested from the ad I saw on TV. I thought, nothing would be worse than the dial up I had for almost 5 years. So I ordered the sbc dsl self installation kit. Arrived on time and so excited to start using it. For the first 2 weeks it was great! Then on the 3rd week it got so slow ,slow like my dial-up before. So called customer service, stayed with tech support for about 1&1/2 hour. They didn't find anything wrong,so they suggested that they will send somebody to check the lines in and out of the house. And before saying yes, I made sure I am not going to be charged for this. The customer service ( doesn't know anything) said that I will only be charge if they found out that there is something wrong w/ the wiring inside the house. So they sent a person the next day, checked the wiring outside, and of course nothing is wrong on their side, and said will check the wiring inside,which I said no bec I don't wan... Read more