Qwest Haven Relocation Services Inc.

5 stars August 25, 2010 Dear Qwest Haven Relocations, This past spring, I made a request online for moving quotes as I prepared to move from Saskatoon, SK to Delta, BC. One of the quotes came from Qwest Haven and was followed up with a phone call from one of your representatives, Laurie. From our first phone conversation, Laurie was friendly, knowledgeable and provided customer care and service that far exceeded my expectations. Anytime I called or emailed with a new request, Laurie would work to accommodate my needs. If she was unable to do so, she always took the time to explain the reasons behind the decision and would offer an alternate solution. As a result, I came away feeling confident that someone was working on my behalf, and was keeping me up to date on the progress of booking, pick-up and drop-off dates. At no time did Laurie ever make me feel as though I was being unreasonable - even at times when I was expecting a lot from her and the movers. In additio... Read more

I had a number of items moved from Vancouver, BC to Mississagua, ON -- relatively large furniture items -- and Qwest was great. They kept in contact up until moving day, arrived when they said they would, nice and professional guys took away the stuff, and called to confirm the delivery on the other end. What more could you ask? Oh, and by the way, they charged me exactly -- to the penny -- what they quoted me.

I moved from Niagara Falls to Edmonton recently and my expereince with Qwest Haven was nothing but terrible. I regret having selected this company. Arrogant delivery person, delayed transit time almost double from we have signed up. Missing Boxes and Missing items and at the end of it all, totally careless management. Once they charge your Credit Card, they do not care anymore. I am still trying to fight for my missing boxes 3 months after moving and they still are trying to find my box. The lady who took my order from somewhere in Texas is no longer to be seen. I am getting my rear end kicked from another guy here in Edmonton who does not even care about our concerns now that he had got his money. Missing box has our Wedding dresses and we just cannot afford to lose it. Alas, I wished Qwest Management knew the seriousness of our situation.... I will never ever give my business to Qwest. There is no question I will again due to nature of my job and will never get these guys another... Read more

My husband and I moved from New Brunswick to Calagary in June with Qwest and I must say it was the best moving experiance we have ever had. This is our third move due to my husbands work in the past 6 years and it went very smoothly. Doug, Jasper and the Crew were very friendly and did a great job. Doug even gave us his cell phone number so we could stay in touch during the trip. The estimate was close to the actual cost, and the overall rate was very reasonable. Nice people, great customer service all the way around. We will call Qwest when we move again! (And we will undoubtedly move again.) Sara and Paul Clark PS, As I have reviewed a number of companies on this site that I had not chosen, I noticed that debbiekurchowski, and mkirsh have written negative reviews about serveral different companies each. They must move alot!!!!!

Keep Away from this company. Extra charges and terrible service. I moved from Calgary to Toronto, and they charged me more than double they estimated. I will complain to BBB. Debbie