Qwest DSL

Approval Rate: 41%

41%Approval ratio

Reviews 48

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  • by


    Fri Jul 08 2011

    This is the first time I've written a review and am doing so because I can't believe how poor the customer service is for Qwest. I just moved to Oregon and know that most phone/dsl companies can be annoying, but Qwest borders on illegal. I was quoted $19.99/month for 6 months for dsl only and after calling around it seemed like the best deal. My bill came at $29.99/month! I called and they said that is their lowest promotion rate and can't figure out why I'd be quoted otherwise. I had to fight, tell my story to 2 people and kept saying it was illegal to be quoted 1 price and billed another before they even sounded like they were going to do anything about it, like it was my problem not theirs, la de daaa. In the end, they said the NEXT bill will include a $10 reduction so that it will be the quoted $19.99, but there is nothing they can do for this bill. I got a confirmation #, the guy's name/title but what are the odds that NEXT month I'll have to go through the same fight? I'm... Read more

  • by


    Fri Mar 04 2011

    DON'T EVEN THINK ABOUT IT!! Google "Quest Sucks" and you now get 80,900 hits. Incredible! But what if all abused customers contacted their state Department of Justice consumer division and their state Public Utility Commission instead? Qwest could face fines and be forced to honor its deals. In Oregon: www.doj.state.or.us/contact.shtml www.oregon.gov/PUC/consumer/comppro.shtml In Washington: www.atg.wa.gov/FileAComplaint.aspx www.wutc.wa.gov/fileacomplaint Two weeks ago, I was a happy camper. Qwest offered to slash my DSL cost and I'd get the same speed, a lowly 1.5 Mbps, but still the best landline speed available here. All I had to do was tell Earthlink to kill my DSL––and they'd have it up again in 3 days. It's going on two weeks, still no DSL. Qwest says my "confirmation number" is no longer in their computer system. Worse, they say they can't honor that speed, because the best they can do is "a far cry from what you had" at 256Kbps. That's amazing because Earthlink d... Read more

  • by


    Wed Jan 12 2011

    Internet connectivity: functional speed: limited availability; at my apartment, minimally acceptable unless you want to stream video, then incapable (higher speed not available). customer service: satisfaction denied, unapologetically unacceptable (except for those who don't mind being hung up on)

  • by


    Fri Jan 07 2011

    Constant disconnects! Most of the time resetting the modem will fix it, but it gets old having to do so nearly every day. Last time it happened resetting the modem didn't fix it, 58 minutes on hold for tech support to tell me they were having a service interruption in my area. Qwest does offer a premium tech support package for an additional fee, now that's confidence inspiring! If you are looking for unstable internet with horrible tech support Qwest should be perfect for you.

  • by


    Tue Dec 07 2010

    Qwest services suck and most importantly the rebates that they mention is a bogus way to get people to sign up. This is what is happening to me. They do not have any means apart from phone as contact info, and you will end up being on hold for 20 minutes... I faxed all documents the day after I received the instructions to submit for the rebate (back in October), called the VIP redeem contact line twice and the response was "Qwest system cannot tell if we received the info or not. Please wait for 6-8 weeks and then call back". Called then back Nov 30, the response was "I do not see that the documentation was received. Please send it and we will process. It will take another 6-8 weeks to process this". I was very upset as it is Qwest's problem not mine. I also had Fax successfully sent message as proof. Escalated to the supervisor Karen and received the polite answer... "We will expedite it and call you, do not worry". It is Dec 7th today, almost a week and no call yet. Calle... Read more

  • by


    Mon Nov 08 2010

    moved in May 2010. Was first told no DSL service where I moved to. After moving in and setting up satellite internet service was told by Qwest that I would get an early termination fee for since we had it at previous house. Had time to cancel satellite since it was less than 30 days. Set up Qwest DSL - here it is now Nov 2010 and STILL having our internet service constantaly dropping and they have india people tech support you can't understand what they say and DO NOT HELP FIX THE PROBLEM!!!

  • by


    Fri Oct 15 2010

    Worst connection ever. It doesn't even work 90% of the time, and when it does, it's slow as hell.

  • by


    Thu Sep 23 2010

    I don't know how much worse an Internet service could be. If it rains, the service drops. If it don't, I usually get half (1.5Mbs) the bandwidth promise and the stream is inconsistent. It will actually completely drop then spike monetarily making online gaming miserable. To add insult to injury, they are the most expensive internet service in the area. In fact, they are the most expensive internet service I've ever owned. I've had Charter and Connections in the past. Both provided excellent bandwidth, almost no down time and cost about half as much.

  • by


    Wed Sep 22 2010

    I live in a small town in MN. The ONLY internet service is provided by one of two companies; MediaCom or Qworst. Both SUCK, but this isn't about MediaCom. Qwest claimed to have fast DSL, and based on the data I am getting back, it is true...but I can't change the address of my modem and any time I try to change the access SSID and password, the modem reports that the information is not valid. Remember that term, because if you sign up for service, you will see that a LOT. I signed up for service and it was turned on this past Friday, the 17th of Sept. Spoke to people near me who rave about the service. Figured maybe this would be different than the lousy service they provided in CO; NOPE...same crappy service, same lousy technical support, possibly worse customer service. So, one of the first things, set up an email account. Try to login to my account. Nope, the information provided is not valid. There is a problem with the account name or password. Funny, I just set thi... Read more

  • by


    Fri Sep 03 2010

    Absolute worse ISP I have ever dealt with. Up time is terrible. 100% packet loss for extended periods of time numerous times a day. Ping times off their DSLAM > 5000ms when it is up. Technical support is zip. When you finally waste the half hour getting connected and another half hour answering mindless questions and get connected to a tier 2 tech, they call tier three and tell you that their system is overloaded and there is nothing that can be done about the poor service. That equates to overselling their product in my mind. A customer service rep told me to go to another provider if I was so unhappy with their service. She then laughed and says "Oh I guess you can't, we own all the equipment in your town."

  • by


    Sat Jul 10 2010

    IF YOU ARE THINKING ABOUT SUBSCRIBING TO QWEST--DON'T DO IT! Qwest Sucks! I was with Qwest for several years at my former residence just outside of Seattle. I bought a place in Seattle which needed some fixing, so I sold my condo and rented an apartment for 3 months as I was painting and fixing up my new home to be. When I moved to the apartment, I stayed with Qwest because I was with them before (although the service sucked, I needed something for a couple of months. But those are other stories). The condo I was fixing up had Comcast, and I intended to switch to Comcast when I moved in. Unbeknownst to me, I ended up getting saddled with a 2-year contract with Qwest. I NEVER AGREED TO IT AND WOULD HAVE NEVER AGREED TO IT. I was going to be switching to Comcast when I moved into my new place. You know what the kicker is? I looked at the fine print on my bill and they EXTENDED MY CONTRACT BY 5 MONTHS! I DID NOT AGREE TO THIS EITHER!!! So, now I'm getting the word out. These people ... Read more

  • by


    Wed Jul 07 2010

    Scam artists and blatant cheats who will lie right to your face! I've been a land line phone customer since 1992. In 2008 after nine years of Choice TV and Online ("cable" and broadband) they notified it would no longer be available and I would have to switch over to Direct TV and Qwest DSL. I passed on the TV but purchased 7mbps DSL for a $32/mo "price for life" if I maintained the service for two years. A year later it showed up as $38/mo as a $6 "promotional discount" had expired. Six months later, June 2010, it goes up another $10, the explanation being that was supposed to be on the bill from the get go - back in 2008!! But they weren't going to back charge me. How nice. Even though I have the date and time and the name of the Qwest person and his ID# and the confirmation number of the $32/mo "price for life" deal I bought in 2008, these lying sacks of crap aren't going to stop charging me $48 a month. That's $192 a year all because I acted in good faith.

  • by


    Mon Apr 26 2010

    Omg where to start! First off i absolutely love the 10-15 daily disconnects, which to fix you have to push the tiny reset button on the back of your modem (i keep a toothpick on my modem for just this purpose!) til it flicks off then back on, then quickly unplug it and plug it back in, then wait for it to boot up. At this point you open a web browser and go to ""; then go to quick setup and type in your PPP username and PPP password then click apply. Did i mention you have to do this about 10-15 times a day?! Its great, it really makes you feel smart, like your a computer wiz or something xDDD (ps the only way i know of to get your PPP username and pw is to get it from a rep, I strongly suggest brushing up on your hindi before calling though!) And i really love how i got suckered into dropping my alltel mobile plan and cox cable to switch over to verizon and direct TV, in order to bundle it with my qwest landline (which has this fantastic habit of frequently BUZZIN... Read more

  • by


    Wed Apr 21 2010

    The service would be perfect if it wasn't run by Qwest. After an easy installation and blissful first month, my bill had not arrived. After calling to fix this problem, I was told they couldn't find my account and that they'd call back later. 2 months after calling every couple weeks and getting the same response my service was abruptly disconnected. They did reconnect it 4 hours later, for $25, plus the back bills that I had been trying to pay them for months. Thanks, Qwest. Then the billing issues occurred. They started charging me an extra $15 a month. And it kept going up. When I called to find out why I was paying $70 / month for dsl only service, the CSR would always give me the same reply. They couldn't fix it, but they would send it to the department that could. They'd call back. For 6 months. Finally, half a year after the problem was diagnosed, with a few disconnection rounds, the company credited my account for the over charges, but not for the 3 rec... Read more

  • by


    Thu Mar 18 2010

    Switched to Qwest a few months back and am very satisfied with speed, service, price, and ease of use. Easy to install software, clean and easy to use. Wonderful price for life program where you can choose a package and keep the same internet price for as long as you have service. Perfect for those who are going to live in their current home for a few years or more. They are a phone company, so the service is really only useful for those who are Qwest phone customers, but we are happy with them for both phone and internet. Our area is remote and has only the slowest DSL available, but even that is plenty fast for surfing and downloading photos, etc. I recommend not using their security and other ancillary programs. They work, but they also make boot up very slow. We just use Microsoft security essentials instead, recommended by Qwest, and it works well and is much faster. Tech support has not been needed much, but has been helpful when called - some actually American. Qwest reps for ... Read more

  • by


    Sat Jan 09 2010

    I have Qwest DSL rated at 1.5 MBs. The modem failed around one month, I believe after I was connected up. Dealing with technical support was rather frustrating, for one reason since every time I called concerning the issue, I got a different person to talk to and they didn't seem to properly document the past conversations. Just recently, I am having a problem with MSN's e-mail reply window. I have been on the phone for approximately 3 1/2 hours and it's still not resolved! Microsoft's support, which I was finally transferred to has added to the frustration. They had a low introductory price so I thought I would try them. Hopefully there is a better provider out there.

  • by


    Fri Dec 11 2009

    Just signed up for Qwest "silver" (1.5 MBPS) and immediately ran a Speedtest and it returned results of 1.3 mbps. At that speed it took 3 tries to actually connect to http://www.speakeasy.net/speedtest/ and I began to wonder. Would Qwest have the guts to block a specific website? In specific, one that shows them in a bad light? Just Curious.

  • by


    Sun Nov 29 2009

    Any way i purchased the 7 mb internet, when i went to Speedtest.net my download rate was, 1.5 mbs so i put it to the test, i downloaded a big file, Halo trial from a dedicated server it took aprox 30 minutes to download that file, And when i tried to view youtube videos i had to freaking pause the youtube video so i was able to watch it. I got anoyed from this and decied to upgrate my internet speeds to 20mbs, After the upgrate they gave me a free modem and i was inpreased, i downloaded the halo trial (130mb) like in 5 minutes i open a bunch of youtube videos and i was able to see the red bar go all the way in whiting seconds, i was in love. But the honey moon only lasted a few minutes, after like 20 minutes, i noticed my self pausing the youtube videos and i was like WTF!!!!! i when to speed test and i only got 10mbs (RESULTS FROM ACTUAL TEST http://www.speedtest.net/result/637521476.png ) I when to the halo dedicated server and it took me aprox 20 minutes to download the file, I cal... Read more

  • by


    Sat Nov 14 2009

    Ah Qwest DSL... The name is more than suiting, as its put me on a "qwest" to find a better net provider in my area. I've had dial-up services more efficient then this. The connection is extremely inconsistent, it can just barely handle two computers running at the same time, the customer service is absolutely horrible, and I randomly get disconnected whenever doing stuff on the net (IE gaming, chatting so on so forth). If at all possible, I highly recommend you find a different net provider. It'll spare you the migraine.

  • by


    Tue Nov 10 2009

    Qwest is the worst company I have ever dealt with. Their customer service is crap. Their products suck and I will never use them again. They should be held accountable for their lies. They advertise speeds for their DSL that it never comes close to. What the hell kind of company like this doesn't have 24 hour support. If you have problems after 6pm you need to wait until the next day. Even then when you do get someone on the line it will most likely be a few days until your problem gets fixed. If it even does. It certainly doesn't help that most of the techs they send out don't know their ass from their elbows. DO NOT USE QWEST IF YOU CAN HELP IT. Comcast has a far superior product and their tech support is great. When I had a problem with Comcast, when I had a problem it was fixed in a matter of hours not days or sometimes weeks. QWEST SUCKS, QWEST SUCK, QWEST SUCKS. SAY IT WITH ME NOW. QWEST SUCKS, QWEST SUCKS.

  • by


    Wed Aug 19 2009

    My Qwest DSL Review covers a period of approximately eighteen months. Qwest originally promised me 1,500 KB of downstream bandwidth. For those that are not tech savvy there are actually eight bits to a byte so this deceptive number will actually translate into 192375 bytes of potential downstream bandwidth and 756 KB or actually 95957 bytes of potential upstream bandwidth. The downstream math is as follows 1500 times 1026 equates to 1539000 divided by eight equals 192375 bytes of possible bandwidth. Mind you this is the best case scenario and is dependant on how much noise your modem encounters on the Qwest network. Qwest struggled to provide this super slow DSL service so when I see Qwest’s advertisement for 20 megabits I start to laugh. This actually translates into a whopping 2.5 megabytes of potential bandwidth. Big Deal. The Netopia 3347-02 wifi modem is the modem that I was provided and it has been replaced three times. The Netopia 3347-02 is the most problematic wifi m... Read more

  • by


    Tue Jan 27 2009

    Qwest SUCKS! They are absolutely the worst when it comes to customer service!!! I was a loyal customer of Qwest for over 20 years, and in the last 18 months they have just gone to hell. I have had to call at least a dozen times to get them to fix their billing errors and such. I will NEVER do business with Qwest again!!!

  • by


    Mon Nov 10 2008

    qwest is a piece of shit. i just spent the last 30 min rebooting my wireless router and stupid qwest modem because my DSL kept going out. alll along i thought it was my computer but after reading all these posts i now believe qwest truly SUCKS. like a moron, i renewed my 2 year subscription only because i was at best buy and saw that qwest was offering a $125 gift card for signing up. that was last june. i understand that i had to wait 30 days after connection before the gift card was issued. long story short, its now almost mid november and still no gift card. i've called their so called customer service numerous times only to get some asshat telling me that my order was not in the system and they would manually enter it now and to expect the gift card in 4-6 weeks. WTF?!?! im tired of playing their games, my next call will be to the corporate offices in downtown seattle. i dont care if i get the director of IT on the line, someone who speaks english will feel my pain! QWEST SUCKS!

  • by


    Mon Nov 03 2008

    Qwest DSL is the best value out there. I dumped my Mediacomm cable modem and saved $30 a month. The cable companies are crooks.

  • by


    Tue Sep 09 2008

    I would have put this one star lower, but that did not seem to be an option! Not only is the DSL performance way below what was promised as "blazing fast" (modem needed to be rebooted at least daily!)& the tech support absolutely horrible but their call center staff allows outside vendors to come on the line & represent themselves as "supervisors" in which they lie & make false promises that in no way will Qwest support! It wasn't me that put a fraudulent person on the phone so why will Qwest not own up to their staff's actions! I would go back to Pony Express before I would return as a Qwest customer & plan on letting everyone I know to do the same!

  • by


    Sat Aug 23 2008

    For about 3 months my DSL constantly disconnects, usually in the middle of trying to play World of Warcraft. Tech support is usually worthless once past the repetitive automated screening questions. When I can persuade them to send a technician, all he does is fiddle around with the phone line, tell me he can't find a problem and claims he will monitor the line and call back. Then the DSL works for a few days until the weekend and goes back to being unreliable, prompting more calls to tech support. Friends, this is the real meaning of Qwest's slogan 'In the loop', a never ending loop of unresolved problems!

  • by


    Wed Aug 06 2008

    Qwest DSL could possibly the worst DSL of all time. Switching from the retched AOL dial-up I was excited. Then it hit me, I was facing 12 KB per second downloads on a 1.5 MB plan. I was given the crappiest modem available (Actiontec GT701). Where I live Qwest DSL should not even be availible but Qwest thinks its alright to charge 21.99 a month to speeds just better then dial up. Every 5-10 minutes my DSL shuts off for about 20 seconds. Call me a complainer but if you were in my shoes than you would be pulling your hair out. Whats the point in calling the tech support, they will just tell you that they will fix it in their connection but that won't happen. I called 10 months ago to find out if I could switch my plan to the highest possible and they said "Next month expect 7 MB speed". 9 months later no 7 MB speed. I still have 1 more year under my 2 year agreement. I hope congress will make it so Qwest won't charge me $200 to cancle my subscription. Please go to Comcast, cable is soooo ... Read more

  • by


    Wed Jul 23 2008

    I received a statement from QWEST today ... grrrrr .... they charged me for callwave,  call waiting, line backer, caller-id and call blocking.  But did I order this???  Heck no !! But they were going to charge me for it until I told them to cancel all internet, phone and satellite services.  So I demanded they cancel all services, to deduct the recent charges for the line backer plan, disconnect my phone, my internet and television satellite.  And another thing ... QWEST, you need to have a planned meeting with all your employees because the right hand doesn't know what the left hand does.  Too many of your employees are tacking on services that are not ordered by the customers ( I know several neighbors and friends who complain about QWEST reps).qwest sucks

  • by


    Tue Jun 24 2008

    Qwest DSL IS terriable! I do have home and wireless with and I have had no trouble with that, but DSl- DO NOT GET IT WITH QWEST! As many other people have said, the DSL service goes out alot and there we have many connectivity issues with it, overall there internet service is terriable!

  • by


    Wed Mar 26 2008

    Ive had horrible experiences with Qwest tech support, trying to get service for my Macs. The language barriers are huge, and Ive ended up solving my problems myself. I recently lost access to my msn premium account and contacted Qwest. After hours speaking to many people, I was told Macs could no longer use msn premium services. After I complained, a man in the dsl loyalty department offered higher speed dsl services at the lower lifetime price Id been paying. I questioned him repeatedly and was assured the offer was genuine. Of course, the bill showed over a 50% increase in my dsl bill. After hours talking to several different people, I was told the first loyalty man had lied, I was lying, I was stupid, and I was crazy. The men I spoke to would not answer my questions, and the last man refused to let me speak to his supervisor, saying he didnt know who his boss was. (Some of us should be so lucky!) After years as a Qwest customer, I plan to find other service and to let the world k... Read more

  • by


    Mon Mar 24 2008

    Qwest is terrible. My service regularly goes out, sometimes for 3 hours at at a time. I would rather staple bologna to my face and stick my head in a tank full of piranhas then have Qwest "super fast" DSL. When using the Internet I frequently have connectivity issues. Forget watching movie trailers because the movie will be out on video before the trailer finishes downloading. If you enjoy gaming then get ready to be the scourge of all your friends. Not only can you not host anything but in the rare opportunity that you do the game will be so laggy that everyone is likely to drop and make fun of your crappy dial-up connection. I would rather shave my head with a cheese grater while chewing on tin foil, then call Qwest tech support. all the reps have ever been able to do is tell me that my line is being serviced... the funny thing is that it happens every other day... for at least an hour or more. Although this may be due to the crapy off brand coby modem they send you. In short if you ... Read more

  • by


    Sat Feb 02 2008

    Qwest is the absolute most dishonest company I have ever dealt with. Do yourself a favor and use another company, even if it is for a few extra dollars per month. You will save money in the long run.

  • by


    Fri Dec 28 2007

    Qwest has gotten off to a bad start by 1) not delivering the DSL modem on time and 2) causing the phone line to lose the dial tone when installing the DSL at the central office. Fortunatley there is a 30 day cancellation period which may come in handy.

  • by


    Fri Dec 28 2007

    Avoid Qwest for Internet service. I can find little good to say about my recent experience with Qwest when I set out to try their high-speed Internet service. Rather than a long report, here are some major points to consider: The price you pay on the internet is different than if you call to order (although nowhere in their advertising do they mention that), but they will provide some internet deals if you call and get the right person. Everyone I talked to, and it took 8 calls finally, had a different idea of what you could or could not do. You can get a free modem with the highest speed service when you call in by phone although you will have to insist on it. The price for life deal in which you must agree to their service for two years will cost you $200 if you cancel it during the first two years. Their wireless module for the m1000 modem is advertised at $19.99, but they add another $9.99 shipping, which they fail to mention when you order it unless you ask about i... Read more

  • by


    Mon Dec 24 2007

    I originally signed up for Qwest Choice "Premium" DSL which is supposed to provide download speeds of up to 5Mbps. It was being offered at a rate of $36.99 per month for a period of 1 year and with an additional $5.00 discount if you subscribed to Qwest for your local or long-distance phone service. You were also supposed to get a $50.00 gift card. When the service started, it was pathetically slow, but I stupidly thought something was wrong with my computer. I turns out that the Qwest Choice "Premium" service with a rate of 5Mbps is unavailable in my community, an established Denver suburb, and no one at Qwest told me! They automatically transferred me to Qwest Choice DSL with a download speed of only 256 Kbps. at a rate of $31.99 per month (with a $5.00 discount if you subscribe to one of their phone services.) Qwest Choice Deluxe with a download speed of $1.5Mbps is available in my community at the same rate of $31.99 per month ($5.00 discount if you have Qwest phone service) but no... Read more

  • by


    Sun Dec 23 2007

    Qwest DSL is the biggest hole in your head you are legally allowed to sign up and pay money for. Tech support is overseas, and consists of two lines: "Try turning your modem off and back on again." and "You might need to call your computer manufacturer." I was running just fine for about 4 months, then all of a sudden, I am being disconnected every 5 minutes. Working with networking programs has given me some little experience, and I did everything I know before calling technical support. I can see that the tracert is failing at a number of different qwest servers, and being redirected. not a problem if you're just browsing, but if you need a steady connection for, say, gaming, it just doesn't work. Over a period of 6 calls, I am hung up on 3 times, told that it's my modem, told that it's my browser, and finally told that they do not support Macintoshes. I point out that the issue is on their end, not mine, and after browbeating a "supervisor" with this info for over 30 minutes, he t... Read more

  • by


    Sun Dec 16 2007

    what the fuck too dam slow

  • by


    Sun Sep 09 2007

    Pitiful customer support,grossly incorrect billing and one of the most annoyingly inept automated phone systems I have ever had the displeasure of using. Did you ever want to experience "hold hell"? call Qwest on a weekend with questions about  why you are being double billed. I can understand why they make it hard to reach a CSR with "service" like this. The only 24/7 "support" you can contact is well out of throttling range in the Phillipines! I would switch to Cox, only they are even worse! (Sad, but true) Nothing would make me happier than to have a competent, profesionally operated DSL provider come to the valley, and put Corx and Qweased away for a dirt-nap. Rated "one star" because a lower grade does not exist.

  • by


    Tue Sep 04 2007

    When I signed up I enrolled for the "Up to 7mb" service. My modem will train to 7mb/sec but Qwest is limiting it to only 3mb/sec and says "7mb is not available in your area". There is no technical reason why they would limit my leg other than to help rate limit the backend. This way they can show that they are not defrauding the consumer by grossly oversubscribing the DSL service. The edge pop to the cores ATM connection must constantly be swamped as my connection speed goes down to 30kb/sec during the peak times. This is a speed test from my ISP to my house. Clearly a Qwest issue. When I called tech support about the poor performance, they said that I had a "DEDICATED LINE" to my ISP and that I didn't share bandwidth with anyone. When I informed them that they were indeed wrong, they argued with me and got angry. I asked them If they'd even read a book on MPLS or ATM or knew what the acronyms meant. Basically Qwest DSL is no better than advertising a $19 color TV set and saying "Gee, ... Read more

  • by


    Fri Aug 17 2007

    I've used Qwest for three years. Speed has always been an issue, with downloads barely challenging the dial-up service I previously had. I wrote this off at first, happy to have a constant connection. Unfortunately, over the past year I've experienced numerous blackouts, and regular disconnections (every 2-3 minutes for about an hour, every few hours). After checking each filter, I phoned Qwest. They weren't able to verify my address my phone line, nor even my name or the credit card with which we pay, and wouldn't pitch any suggestions. The call ended unpleasantly, less from my frustration than the techie's indifference. As service declines, cable looks more attractive.

  • by


    Thu Aug 16 2007

    Qwest Technical Support Agent are well trained, and they are FAST in solving my technical problems regarding my DSL service.

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    Tue Aug 07 2007

    My Qwest DSL line crashes every time there is lightning anywhere within 40 miles. I see lightning, the DSL line goes dead. Any rain, it goes dead.

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    Wed Aug 01 2007

    Qwest epitomizes the greedy corporate monster sucking the very soul out of our nation. If you want inexplicable S-L-O-W (I'm talking slower than dial-up) connections several times a week, choose them. If you want frequent (3-4 times a month) outages lasting 12+ hours (literally) with no effective way to report it, choose them. If you want to have totally frustrating, inane and unproductive conversations with some techie in the Phillipines who either doesn't get your problem or has been trained not to get it, choose them. If you want to feel like less of a person, talk to their customer service - unbelievable. I cannot count the ways you need to avoid this company. They are getting paid enough (I pay more for their internet then I do for phone service) to do infinitely better, they simply don't care. If their infrastucture does not allow them to provide better service, then they should be charging a hell of a lot less, or else fixing the problem.

  • by


    Fri Jul 13 2007

    I've just been through yet another two hours of wasted time on the phone with Qwest "support" for a DSL line. Half an hour was with the business office, because the "support" department in S. Asia does not have access to records that can tie a static IP address to the physical phone line. Two hours later, I find out there's "an outage in the area". They couldn't tell me that with the address of the building. "Area" apparently means something different in Qwest land. I've been forced to deal with these hacks professionally for 10 years. At the end of every call, I feel exactly like I've been dragged out to the alley behind a bar and beat up. If you have ANY, and I mean AAAANNNYYY other choice, take it. Sadly, their monopoly grasp still holds in too many areas for this behemoth nightmare to end.

  • by


    Fri Jun 29 2007

    qwest is the worst and it does suck !

  • by


    Tue Jun 05 2007

    Qwest consistently has exceeded expectations for service in my opinion. I live in Rochester, Minnesota, and had Charter Communication high speed cable internet service. The service consistently fell short of the advertised speeds and customer service was nonresponsive and very poor in my opinion. Qwest offers 1.5MB service at my location which is half of the advertised Charter speed, but is MUCH better than Charter in my opinion because speed is consistent and always right around 1.5MB (speed tests to 1.45MB to 1.5MB) with upload speed consistently around 896kbps (over three times faster than Charter) at my location. I only have Charter for TV now and may go to DirectTV if the cable prices keep going up and the customer service keeps getting worse.

  • by


    Mon Jun 04 2007

    I used to have CableOne internet. I also go to school at the University of Phoenix online, so internet is important. During six months with CableOne I had four periods of downtime, one as long as four days. I switched to Qwest about five months ago and I love the service. No loss of internet, no delays in speed, and a good price. I have also had nothing but great service with their customer support agents. I give four stars only because of an issue in bundling service. I first started with DSL. Then each month I would add another service: wireless, DirecTV, etc. Apparently a new account code is generated each time you do and the old code is turned off. Caused some billing issues, but all was resolved eventually.

  • by


    Sun Jun 03 2007

    I received my Qwest Actiontec GT701-WG Friday. It has not connected to the internet yet. My phone service started at the same time and it works fine. But since day one the DSL light on the modem does nothing but blink. I called the tech support number and they scheduled for a service call on SUNDAY 1-5pm. I waited all Sunday afternoon. Called the local office and got what I can only describe as a face saving attempt to wait right up to five. Of course the local office closes at five on Sunday. I am dropping all service and, good spirit help me, I am going to CableOne phone, internet, and TV. I hope I don't have to call the Idaho Attorney General's office just to get my (completely unused) DSL money back.