Purcell's Motorcycle World

Your review Very poor Service Dept.‎ - ‎ - 2010-01-30 I would not recomend this shop for any type of service. i am a local pharmacist and work long hours so i decied to give these guys a shot at doing my valve adjustment on my ZRX1100. i am a rider and racer of over thirty years, but i just don't have the time i used to. 20,000 mi. leaking oil into cylinder # 3 via the spark plug. obviously valve cover gasket and the 4 O rings around the plugs need replacing. they did the adjustment and the valve cover gasket. forgot the O rings. while we were waiting for parts they must have thrown the valve cover on the shop floor. it is scratched dinged and has screwdriver marks around the hose connections. the frame has deep scratch marks were i guess they had a hard time remounting the radiator. ...............anyway i got the bike back and put 2000 mi. on it. it is spurtering and spitting. spark plug # 3 is covered in oil. after talking it over with the service manager and him pulling the ... Read more

It took them three tries and a half a year to NOT fix my boat. After being lied to multiple times about when they would "get to it"...Monday is never the coming Monday just so you know. I have since taken my boat to Jax Motor sports and now it works like a champ. I do not plan on ever being a Purcells customer again.

I recently took my 2000 Roadstar in for a recall on the transmission. While it was in the shop I had a stage 3 kit installed. When I went to pick up my bike it was filthy, covered in oil, greasy hand prints all over it and oil dripping from the frame and a dent in my gas tank. I had another appointment so I had to leave, was told to just ride it. So the next morning I called and talked to Mark in service and told him my disappointment and that the moter was making alot of noise ( valve tapping, ect) he said I needed to bring it back in 500 miles for reajustment and oil change after breakin. I wasn't told that the day before I was told to just drive it. So I took it back in after about 575 miles and reminded him of the problems. After a week I called and was told they tried to contact me and it was finished. After arriving to pick it up and paying the bill, they couldn't find it, come to find out it was still in the shop being worked on. So I went out of town for a week and picked it up... Read more

I purchased a 2008 Raider at Purcells in Jax. The day I bought the bike the young sales told me that my parts would be in in about a couple of weeks, I knew this because I have dealt with Purcells in the past no big deal. This was in sept 2007, we are now in Feb 2008 and I still dont have my quick release back rest and have been given several dates as to when it will be in. And they still cant get a date. As of yesturday phone call Yamaha still has no release date for this item and Purcells has offered no compensation for my time and inconveience of me having to wait so long for a part that is advertised and is not disclosed as being on back order when I bought the bike, this is not good buisness or relations, They didnt even offer me a Helmet to ride it home. I am a retired Disabled Military Vet from Desert Storm to Bosnia and all after that till 2002.

You need a part, some riding gear or just some advise? Purcells has a little bit of everything...if thay dont have it, they'll get it. Ver...

Purcell's has been trying to help me with my Polaris waverunner that has now been in the repair shop for over 4 months, the other area Polaris Dealer was rude and refused to work with me even though it is also a Polaris dealer. ( No bragging rights there!) Based on the lack of response I have gotten from Polaris personally after many phone calls, e-mails and writing to corporate I would not consider any , I say again ANY Polaris prouduct. However when I am going to purchase a boat or cycle I will go through Purcell's as the staff and service reps has made every effort even though Polaris is stalling them as well, If I did not know better I would blame the dealer but having first hand experience (negative) with Polaris I understand their frustrations. Purcell's continues to try and resolve my problem and work in my best intrest as a customer , the problem is Polaris and their lack of customer and dealer loyalty. Buy Yamaha !