Prime Properties

PRIME PROPERTIES HAS BEEN THE SINGLE WORST RENTING EXPERIENCE OF MY ENTIRE LIFE. I AM CURRENTLY LIVING IN WHAT WILL BE OUR FIRST INVESTMENT PROPERTY AND WOULD NOT USE THEM OR REFER THEM TO ANYONE. THEY BASICALLY SCREW YOU OUT OF YOUR MONEY AND CHARGE YOU FOR NORMAL WEAR AND TEAR. IF YOU CALL WITH A QUESTION ABOUT SOMETHING AND TALK TO 4 PEOPLE YOU WILL GET 4 DIFFERENT ANSWERS. DO NOT USE THEM UNLESS YOU ENJOY GIVING YOUR MONEY AWAY. THE COMPLAINT I JUST MAILED IN EARLIER TODAY WILL BE THE 42ND COMPLAINT IN 36 MONTHS.

I leased a home managed by Prime Properties for a year and had a really good experience with them. My phone calls and emails were responded to usually within a day or two and the maintenance requests were followed up on with the exception of one. When I found out that the owner of the home I was leasing had defaulted on the loan, it was being foreclosed on, and I informed Prime Properties of this, they responded immediately and helped me through the process of finding a new place to live. I received 100% of my deposit back. They really went out of their way to help my family and I through a difficult time and also made referrals to others who could help me. I have leased from several other property management companies and this was by far the best! This group is organized, responsive, and actually cares about their tenants. Big kudos to Charles Riska, Jeff King, Linda Schilz, Tim Antioch (an independent realtor that assists Prime Properties) and Kevin Martin for all of their support an... Read more

About a year ago, I had to use Prime Properties b/c the property I was looking to lease was being managed by them. The owner lives out of state, so she hired them to handle all transactions, as well as maintain the house, basically to act as the Landlord. Well, from day 1 we had issues w/ them. We moved into the house at the beginning of June and they did not do 1 single prep to the place. Our a/c unit was locked and they didn't come out for 3 days to unlock it, so we had to sleep downstairs for the first few nights b/c it was 95* upstairs, and in the 80*s downstairs. B/c the house sat empty and wasn't being used, our showers had to have some type of plastic piece removed, which we knew nothing about, before we could use them w/out black water coming out. Our front porch light is about 30 ft up and we had a burned out bulb that wasn't replaced for 3 months....3 months! It took us that long, and many phone calls & emails to finally get them to send someone out to replace the stupid bulb... Read more

DO Not rent from Prime Properties unless you want little,if any, of your deposit back. My deposit was $1,295.00. Prime Properties sent me a check back for $60.00. All 5 paragraphs in response to my letter of complaint ended in,"The owner reimbursement was strickly for the expense incurred and the property was not improved and the owner did not profit from this reimbursement. We had to hire an outside vendor to complete tasks for you." It sure reads like a FORM LETTER to me! $454.00 for carpet cleaning. $437.00 for "touch-up"painting. $309.00 for "general cleaning." $83.00 for "general repair" $55.00 for changing light bulbs!!! You do the math!!! Save your $$$$.

I am Kevin Martin, one of the owner of Prime Properties. I logged onto my page and was disturbed to see an unhappy tenant and their review. Prime Properties has been in business over 20 years and has an excellent track record of taking care of landlords and their tenants. Prime Properties currently manages over 2,000 homes for over 1,000 landlords. Unfortunately not everyone is always happy with every situation and in an effort to assist this Prime Properties has a formal dispute resolution policy in the event someone has a bad experience. Also, Prime Properties is a licensed real estate firm and operates under the guidelines and licensing of the Texas Real Estate Commission. We take our fiduciary responsibility very seriously, always looking out for the best interest of our clients in assisting our clients and their tenants towards a quality rental experience. Please feel free to send me an email directly if I need to be aware of any situation, my email address is listed on ou... Read more