P C Guru

I have had two of my HP Laptops repaired at PC Guru. Both times the work was completed on-time with problems 100% solved. They also provided information on downloads that would be a better option when it comes to computer protection. The store front is not fancy but the staff is very cool. Other review must have been from some hater's.

I was referred to PC Guru from a friend of mine that had stated they do great work and stand behind what they do. My laptop was infected with some viruses and was a bit slow. When I dropped it off they stated that it would be 7-10 business days (2 weeks) before they even started to work on it, but for an "up charge" rate they could expedite my service and someone would look at it right away at $84.00 an hour. I was not in a hurry as I was leaving for a family vacation and figured it would be ready when I got back or close to it. When I returned (10 days later) I called to check the status, 1st they could not find my laptop or even my name entered into there computer, then they stated that because of all of the "Rush Jobs" (The expedited $84 rate) that there was a lot of people ahead of me, but if I wanted to expedite it I could ($84 an Hour). I figured that I was already in line I might as well wait. Well, 18 days had past and I had not heard anything so I decided to call. After waitin... Read more

I hadn't planned to post, but saw that a 'customer' was avidly defending PC Guru, and the 'customer' happened to have the name PCGuru. I used to take in drives for data recovery and it would take 1-2 weeks and everything went well. I quit taking them to PC Guru after data recovery jobs started taking 1-2 months. I had one drive that got "lost" while at PC Guru! I send all my drives out now, as I haven't found a good one in Austin, and I can be guaranteed a turn-around time. I have never taken any computers in, so I can't comment on that. Interested in seeing if the 'customer' PCGuru tells me how great of an experience they had there. :)

Bluetoes is misinformed. PC Guru state very clearly that they offer a 3 month warranty parts and labor on all repairs. This is similar to or better than most other PC repair places (many only offer 30 days). In addition you may have a longer manufacturer warranty (on most hard drives 1 year but on some models 3 years). However most PC repair companies will ask you to send the hard drive to the maker for warranty exchange, and then you may be without a hard drive for two weeks or more, until the replacement arrives. PC Guru help their customers by providing a replacement drive immediately and then submitting the faulty drive to the maker for a warranty exchange. It is not PC Guru's fault that the drive makers don't pay labor charges for replacing drives that fail under warranty! Blame the drive makers. And give PC Guru credit for replacing the drive with one of their drives and then doing all the work of submitting the warranty claim for you. PC Guru always try their best to please cu... Read more

I definitely will not take my computer back to them. I had a hard drive replaced last year (November) on my laptop, and then it went bad. They replaced the hard drive, BUT CHARGE ME LABOR. They provided the harddrive, then had the audacity to charge me to replace it. They should have charged the manufacturer of the hard drive. I'll find anyone else to work on my computer when I need something done from now on. Additionally, they were rude to my wife on the phone. Sad that a local business would treat their customers like that.

No matter what the problem is, Paul can fix it. When I needed a new hard drive put in my laptop, I didn't have the time to mess with it so ...