Olde City Taxi Coach Assoc Inc

i called from a payphone, on hold for 15- 20 minutes- the guy was hurried and impatient as i figured out that he could take my voicemail for the contact phone- he said he couldn't hear me- would i call back- i explained how long i already waited to talk with a live human- he still refused to take my reservation for a cab in the morning- said he didn't mean to be rude, while he proceeded to be rude- and then hung up on me.. i understand that they get busy- but this guy was not working with me. at all.. on the walk home from the pay phone i was shocked. then cam to this site,read some reviews, and am relieved i didn't get the reservation- check out the one where the cabbie locks the woman in the cab yelling at her to pay with cash instead of her credit card- she calls 911- anyway- you can read it for yourself. or the repeated experience of the cabbies getting lost and then asking the passengers to call for directions.. you get the idea.. thank god he was so awful on the phone and... Read more

when i called the dispatcher after receiving broken money from the cab driver the people responded very nast when i simply asked for anoher 10 bcus they broke it. the girl on the phone was horrible she was getting smart in responded by saying i was burnt out my money in their is nothing she can do and she repeatedly hung up the phone when i called about my money .I asked for the higher authority and he told me i would have to call on monday when this happened on saturday. i even asked for the girl name so i can report her but they claim they couldnt give her name out. this was by far the worst cab experience i ever had. olde city taxi cabs definitely lost me and anybody i know that catch cabs as customers.

I don't even know where to begin. My mother-in-law was picked up at the Philadelphia airport a little after 9pm. At 10:20pm she called me to say that the cabby didn't know how to get to our apartment. I called the dispatch and spoke with Lou. He tried to reach the cabby and then told me to call my m-in-law and have the cabby call him. I did that. By 10:45 the cabby called ME and asked me for the address. I gave him directions and have him more than one address to use. He kept talking over me and constantly asked me for an address and the name of the township (as if that would be helpful). The dispatcher told me another cab was sent to help out. Well, when that driver found out my m-in-law had luggage, he wouldn't driver her. He attempted to give the first driver directions. To keep the story short, after several calls into the dispatcher and conversations with the Indian driver, I called the police. Just as I got the police on the phone I saw the cab pull into the complex (11:30pm). ... Read more

We called for a cab from West Philly to Fishtown. Once we exited off 95 the driver was lost and asked us to call someone and get directions. He drove in circles for about 15 minutes and wouldn't turn off the meter, despite not knowing where he was going. When we finally got to our destination (one person looked up directions on their phone) we asked the swipe a credit card. The driver became agitated, screaming "You give me cash NOW." Luckily we had two big guys with us, so he just yelled, unlike what some other patrons have suffered it seems from the reviews. We threw $20 at him since he got lost and refused to turn off the meter, and got out the cab. He was still yelling when we left. I do NOT use this anymore.

I have had the pleasure of using Olde City for almost 20 years. I started when I worked for Cooper's and still use them when I fly to Philly on business. I have never had a single problem with anyone associated with this company. I had the ultimate pleasure of having Mike drive me and hearing the story of the companies' beginning and of its growth. I have the utmost respect for this company and will continue to use it. Judy Evans

I took a taxi from the 30th train station to my apt in NW. When we got to my place I told him I was paying with a credit card and swiped it and began entering a tip when the screen went blank. He told me I was too slow and he the machine was not working and wanted me to pay cash. When I told him that it was by law required for the machine to work and all I had was credit and it was either put the screen back on or there was nothing I could do he locked me in the cab. I am a young female and of course this frightened me. I began to call 911 for an officer to come out and resolve the issue. Once he heard me talking to the police he unlocked the door and let me out. I went to my building's security desk and asked them to call 911 as well. The driver came into my building ranting and raving like a maniac accusing me of stealing from him and insulting me. I continued to tell him that I had no problem paying him because my company orders taxis for me two- three times per week to go ... Read more

I called for a cab to pick me up and told them to send a driver that would take a credit card (a legal requirement in Philadelphia). When he said no, I told him I was either paying w/a credit card or not paying at which point he physically threatened me and questioned my sexuality using a not very nice word. When I reminded him he could lose his license -- and his citizenship for a violent crime -- if he continued as he was going, he relented. The a-hole dispatcher took the driver's side.

The office staff is polite and professional. Very high call volume but phone will still be answered in 5 rings. Fleet of over 200 cabs citywide. New computer dispatch system allows customer service agents to focus 100% on customer service. Coming from someone inside the industry Olde City can't be beat. I would recommend this service to family and friends in fact I have. If youre late for an important date call 3-3-8 0-8-3-8 and never again wonder " Where's my Taxi " !!!

I use old city almost everyday, they treat me great I never found them rude but sometimes it sounds like they are very busy so they try to get your information fast. But the cab comes pretty fast so I can understand why they go fast.

I called them well ahead and reserved a pick up @ 7:00 in the morning to go to the airport. Called them at 6:50 to confirm, she said the driver was on the way and will be there in 5 minutes.... Didn't show up... called again, asked the driver to call me... Never did. Called again, while I was talking, the lady put me on hold without saying anything. She was unbelievably rude!!! It was 7:30 and nobody showed up!!! I had to quickly find another ride and almost missed my flight... I DO NOT RECOMMEND IT... And will make sure to never expect their servie again!

I ordered a cab for the airport in the morning at 4:45am. The operator was polite and helpful. The cab was there 10 minutes early , they also accepted my credit card unlike the other services. I couldn't believe the driver help me with my bags either.

I dont understand how when your trying to give someone your business they can be so rude to you. We used to give Old City Cabs a lot of business, but no more. Every time I call they are RUDE and they will hang up on you while your still talking. They are not worth our time or money, AND I WILL NEVER USE THEIR SERVICE AGAIN. Instead Quakers got our business,I dont recommend Old City to no one

What is wrong with this taxi company? I called 215-AIRPORT today to order a cab to the airport for tomorrow at 5 PM and was told that they only accept reservations after 3 PM tomorrow. They call this a professional airport service? (I especially appreciate their dispatcher hanging up on me when I started to respond. Nice touch). Never again.

Coming from a former employee of Olde City Cab Association. Hangs up on customers, owner of association is belligerent can't start or end a conversation without cursing,His Behavior rubs on to his employees(dispatchers,phone operators, and drivers), hangs up on customers 10 at a time(I would know I use to work their)he waits till 10 lines are lit and then presses one button and hangs up on all.Insults the handicap tells then to call paratransit. Hey Micheal keep insulting your corporates soon you'll have none.

I recently tried to call Olde City Cab in order to pick up a client and I was met with a rude and disrespectful dispatcher that hung up on me. I even offered my credit card over the phone to secure the fair but I was met with more rudeness. THIS IS NOT THE CAB COMPANY YOU WANT TO DO BUSINESS WITH!!!

They pick and choose when they want to pick people up. If it's bad weather they tell you that they don't go to South Philly. Just this morning I called and was told that they were not running due to road conditions - the roads are not nearly as bad as they have been for the past two days - and then the woman hung up on me - both times. On my walk in to Center City, I went by at least half a dozen Old City Cabs. They are rude and unreliable. Try someone else!

Who really cares the brand of cab when you are hailing one on the street? No one. It only matters when you are calling one for a pick up. Just try to call Olde City. They do not even pick up the phone. The service is atrocious. Go to Quaker City - they pick up the phones but make you wait for at least 30 minutes.

I have taken many cabs in this city for many years. This is the ONLY company I stand behind 100% !!! The have great communication in the office and so many cabs on the streets that you never have to wait long..... Beyond the office boys (which are the best!) the have so many great drivers too!!! Really it is my belief that they are the best in the city!!!!