North American Van Lines

Approval Rate: 28%

28%Approval ratio

Reviews 22

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    Wed Jan 20 2010

    Horrible company. The estimater came to meet me at our storage unit and wouldn't even get out of the car. Complained and yelled at us that its raining. He laughed at us and said, "I thought I was going to a house not a lousy storage unit." He then said that he had expensive equipment that he needed in order to give us and estimate, and he wasn't going to get out of the car with it. Then he just sped off. When I called the company's 800 number to tell them what happened, they couldn't even figure out who came to see us. They had no idea who this guy even was!!!

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    Fri Jan 08 2010

    It was the worst moving experience we have had out of eight moves. The crew that packed us had no respect for our belongings and had no knowledge what-so-ever that some items are expensive and should be packed so that they are protected. We have a lot of expensive floral arrangements that were made by a decorator and they were just stuffed into boxes. Many of them were actually taken out of the containers and taken all apart and then stuffed into boxes. There were items from our attic stuffed in the bottom of our wardrobe boxes with our good clothes. The lamp shades came out all dirty and they had just been stuffed in boxes. The boxes weren't labeled correctly which made it difficult to unpack and took longer than it should have. Many items were broken and lost. The movers dropped one of our desks and broke it. They also ripped our carpet and the walls going up the stairway were left dirty and the paint was chipped in several p... Read more

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    Tue Dec 22 2009

    Although they did show up on time and were very corteous, they grossly underestimated the weight and amount of furniture. All of our furniture did not fit on the tractor trailer and was delivered over a week later, They consider this good service. We had a lot of damage. Our dining room chair broken in half. My surround sound tuner dropped and broken in the box. Our washing machine broken and door cracked. Our valuable statue over twnety years old smashed to peices. Our valuable Indian rug torn. My favorite antique desk damaged the corners smashed. All of this was insured at replacement cost. Nothing has been fixed or replace. they have stated everything is repairableTo date nothing has been fixed. We have been waiting over a month for a response and nothing. I am goin to complain to the insurance commisioner for our state (Florida) and hope to get some results. A-1 Freeman van line swas the North American agent moving from Atlanta to Florida

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    Thu Oct 22 2009

    Horrible experience. I moved from one side of the country to another and had all kinds of problems with them not returning my calls, lying, mis representation, missing items, they didn't show up when they said they would, they didn't do most of what they said, and they don't even follow their own policies. Make sure if you get them to check off every item as they unload it. They are supposed to give you a list of items BEFORE they unpack and you're supposed to check it off....but they didn't bother telling me that until after they unloaded everything and then rushed me to sign the paperwork. I called because something was missing and it took an act of god to get anyone to follow up with me. Insure EVERYTHING! They talked me out of doing that, then it just so happens that out of the three boxes I packed while they were there was one that never showed up.

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    Mon Oct 12 2009

    Absolutely the worst moving experience we have ever had! Since my company was paying for a small portion of the relocation expenses, I was forced to get quotes from several different moving companies - North American Van Lines (NAVL) was the lowest. But the old adage, "You get what you pay for," is all too real for us after dealing with NAVL! To start off with, the NAVL rep who came to do the initial quote missed a piece of artwork that had to be "special crated" for the move. She also missed the same piece when she came 4 weeks later to do the final quote. We had two quotes done since we had gotten rid of some furniture between the first quote and the actual move, so NAVL insisted on a second walk-thru of the inventory in order to generate an accurate quote. When the 3rd party crating company came to crate the special, fragile items, they informed us that there were only 6 pieces that had been authorized for crating but there were 7 pieces that needed crating. We were told the 7t... Read more

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    Wed Sep 16 2009

    North American Van lines was the worse move I have ever had. We made a long house move from Michigan to Florida. The movers were unprofessional, they dropped items, packed artwork with sharp objects, and even did not move some items because the mover did not bring enough packing material (though their agent inventoried my house). Two movers out of three were young teenagers with no experience in packing. When we questioned them on the poor quality of the move, they pleaded it was not their fault, and they need to get out. Then they told me on the phone I had 12 months to file a claim. I filed a claim before 9 months, they then proceeded to “lose” it and rejected my claim because “I” did not file the claim on time. I talked to supervisors, wrote a letter to the president. They treated me like a criminal and never acknowledged the complaints I had with the mover or claim. What a ripoff, avoid them at all costs. I have never been so frustrated or so poorly treated by a customer. T... Read more

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    Tue Sep 01 2009

    On a recent move from Florida to Arizona with North American, we took out their additional insurance coverage. We only had NA move our furniture and appliances. They promised they would not warehouse our furniture, but when they picked it up, it was immediately unloaded it in their local warehouse the same day. When our things were unloaded in Arizona, our two year old refrigerator had a dent in the front door and the ice maker discharge handle in the front was bent. The ice maker will not work. In addition, we had an antique Grandmother's clock which NA packed and unloaded. When they unwraped it, most of the internal parts were laying loose at the base of the shipping carton. NA has refused to accept our claim to fix these two items, even though they were the only ones who handled either item, and we paid for their additional protection insurance. They are crooks and you should not use them as your moving company.

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    Tue Aug 04 2009

    As so many others on here are saying, I would not reccomend this company to anyone, not even my worst enemy. We were given a quote, which was less than others we had received, so we decided to us North American. The only positive in our move was the loaders (first set) that loaded our belongings. The truck was not big enough (sent a straight truck) and they did not have enough packing blankets. We had to wait on a second truck to finish loading our belongings. Then there is the move itself. Since I have a disabled Wife and Child, I was told I would be given a 48 hours notice. I was called at 6:47pm Tuesday evening and told they would be delivering Wednesday morning. Over the last two days we have made no less than 20 phone calls to the agency that loaded us, the home office and even the sales person that wrote the estimate.. no answer, no response to the voice mails we left. The salesman's phone had been disconnected. I have moved twice before with a company I worked for, they ... Read more

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    Thu Jul 02 2009

    Do not use this company!!! It is totally unethical. On 6/8/09 I signed an agreement with them to pack/load my household goods on 6/22 and 6/23/09 so my house would be vacant on the closing date of 6/25/09. When I called their Miami agent mid-morning 6/22 to find out when they were coming to start packing, I was told that they had a problem finding a driver and couldn't guarantee loading that week or even the following week. I was then told to call their customer service manager in Ft. Wayne, IN. The customer service manager agreed to look into the problem, but called me back with the news that they couldn't guarantee loading within the next two weeks. I was then advised to find another carrier. When I contacted other carriers from which comparable quotes were received two weeks earlier I deiscovered that they were unable to meet my time requuirements on such short notice. I did finally find a carrier that loaded my household goods before the 25th, but at a cost $1250 higher than the gu... Read more

  • by


    Sun Feb 15 2009

    Where do I start? First when the movers came,My wife was at home I was away, They started to do the packing, They broke a picture and tryed to hide it,didn't tell my wife. When they did the packing thet didn't mark the boxes well enough as to what rooms they came from, When they finished the packing we had to wait two weeks before it left the warehouse,It was going to Vermont. When it did get here I had to take a day off work to surpervise the unpacking,Let alone the extra two weeks in a motel( at mt cost ). Then the head achs started, they lost part of my headbord which can"t be replaced they lost some house hold items and somethings were droped of at another state, At one time of packing they went threw of some of my stuff and sure enough it is missing, I had Alot of camel lighters and some collector packs of smokes that can't be replaced. If and when I ever do move again I will NEVER use North American again I will take the time and rent a U-Haul. The only thing I can say is we di... Read more

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    Mon Feb 09 2009

    I used North American Van Lines to move from Eugene, Oregon to Ohio and they were terrible -- one of the worst experiences with a business I ever had. As soon as I hired them they started being unresponsive and deceptive: 1. Their representative never called or came back after they were hired, despite promises to do so. 2. The movers that did come turned out to be transient drivers from out of state, not their employees. 3. The movers intentionally mislead me about the shipping list, getting me to sign a paper that (in code) claimed all my goods were damaged before shipping -- including brand-new chairs and tables. 4. On arrival, many things, including the majority of the furniture, was damaged in moving: big dents in dressers, torn fabric on chairs, missing feet on appliances, broken legs on tables. 5. They hid the most damaged things behind other goods when they unloaded and left before we discovered them. 6. When I called to get help from the folks I hired, they disclaimed any res... Read more

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    Thu Dec 25 2008

    I recently moved my stuff coast to coast through them and their service was remarkable. The customer service was good too. The stuff well ahead of time.

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    Sat Dec 20 2008

    Very professional, clean and courteous. I highly reccomend this company! Unfortunately I found them AFTER being ripped off by WORLD MOVING SERVICES. Tracy

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    Tue Aug 12 2008

    Very disappointing service. We are never going to use their service again. They are late by more that a month in delivering and they are not sorry at all. They should have arranged for a driver before taking the delivery. Would not recommend to anyone.

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    Mon Mar 17 2008

    They lost or disappeared teak furniture and a brass tray my pix proved I owned, lost every lid to my pots, bashed in a sterling coffee pot and when a table was scratched, suggested they use axel grease to fix it. REfused compensation, denied the lost furniture was at the house to pick up. Total ripoff. Frosting on cake? Guy who did estimates told us to pay for loaders lunch to ensure no 'losses' which we did.

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    Mon Jul 30 2007

    We had a great crew in Albany NY that loaded our trick. However, our stuff has now been sitting in the warehouse in Albany for 9 days (we've moved to Memphis), because they cannot locate a driver. Seems like this sort of thing should be worked out ahead of time, eh? I encourage people to NOT use North American. It is likely that it will be at least 2.5 weeks for us to get our stuff.

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    Tue Oct 04 2005

    Worst experience ever!! I didn't think it was possible for anyone to damage all of my belongings....BUT THEY DID. When I finally received the items which were a month late the driver said they couldn't find someone who would take the load because it was packed so poorly by Kings. I had full replacement cost and they fought me on every item and not once did they give me full replacement. They said they could fix everything so I gave them an opportunity to repair it and the man showed up with a box of different colored wood filler pens. Nightmare of a company to deal with and they don't honor the replacement agreement. Turst me don't let the big name fool you and stay clear!

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    Mon Aug 22 2005

    : North American (NA) violated our contract on two (2) separate occasions by not delivering our household goods as promised. Therefore, we had to hire another carrier to deliver our goods. NA agent, Kings Moving and Storage, damaged our goods on pickup. Due to the delay in delivery we had to make some purchases to live. NA refuses to accept any responsibility since they did not deliver our goods. NA knew at the time of pick up they did not have a driver. Our contract specifically states dates of delivery. When NA did not deliver as promised they gave us an alternative delivery date, which they did not meet. We expect NA to pay for the difference in their estimate and the actual cost of the move. We expect NA to pay for the items we had to purchase due to the delay in delivery. We expect NA or their agent Kings Moving and Storage to pay for the damage to our goods when they picked them up and stored them. Total damage and cost $2,600.

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    Tue Jul 12 2005

    North American is going to miss my contract delivery window by at least a week - probably more but when I called they would not give me any more information than that. In addition - they did not bother to notify me that they would be late. I called them because several friends and friends of friends mentioned that there things were going to be delivered up to a month late.

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    Thu May 20 2004

    The following is the text of a complaint letter sent to NorthAmerican Van Lines: This letter is to express our extreme dissatisfaction with your estimator, *****. Ms. ***** provided us with an estimate for our move from Huntington Beach, California to Daytona Beach, Florida. Her estimate of weight for our household was 11,200 pounds. Actual weight was 16,480, a difference of 5,280 pounds. I can understand a minor difference, but 5,280 pounds is unacceptable. Ms. ***** even commented to my husband that her estimate was a worst case and the actual weight would probably be less. Making her estimate even further inaccurate is that we did not even take everything that was included in the original estimate. We left behind our L-shaped sectional sofa bed, reclining chair, one bedroom dresser with mirror, 5 tier glass knickknack shelves, patio table with 6 chairs, large standing wood yard swing, and approximately 8 lawn and leaf size garbage bags of clothing. Has Ms. ***** been in thi... Read more

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    Tue Apr 27 2004

    On April 17, 2004 I had one of your vans to do major damage to my sidewalk. I was not home at the time, however, my mother was and she was able to get a telephone number. I called the number and the company is denying having a van in my area on Saturday April 17th. The van was delivering to 1057 Sanford Ave. Irvington, NJ to a Dr. Joseph Cambell The last three number of the plate may have been 138 or 183. I live at 1065 Sanford (973) 373 6102 Thanks Vivian

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    Tue Feb 26 2002

    The crew who moved us from NY to TX were personable but arrived late to pack our belongings, rushed through the job, & we had to help them in order to finish on time. Then, we arrived in TX and found that things were missing (including a lg. asst. of antique newspapers), the legs of a antique sewing table were broken, & a new stain was on a table. We had insurance but the deductible precluded filing a claim. Awful!

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