New West Property Management

I have rented many properties and dealt with alot of managment companies and I have yet to see an operation run the way this company is run. They are rude and very unprofessional. They talk up a good game to get you interested in the property and tell you "oohh don't worry we will take care of these things. We want to be in business for many years to come and we are not in the practice of doing people wrong" Yeah right. That is all they have done to me and my family. I will never sign a lease with these people again and I would advise all of you reading this to take note of my warning. All I can say is these people are scum!

My brother and father rented a home from these people. They had them sign a new lease and did not disclose to them that the home was in default. They have refused to return the security deposit, and since we refused to pay rent on a house that is going to be sold in a couple of weeks, they serve them with a 5-day notice to evict. We are fighting these con artists in court. They are doing this when they have $2,000.00 dollars of my fathers money as security. The owner of the properties has multiple properties that these con artist manage, and half of them are in default, and I am sure the others are not being paid for. To protect yourself stay away from this company because if you don't you will be moving very shortly, and as stated in the other complaints about this company, they love to keep security deposits.

I recieved $116 of my $800 deposit. I was charged $300 to have the litte 700 sq. ft. placed cleaned! I was charged $100 for a broken toilet seat (that was not broken), and $150 pressure wash of the back patio. DONT RENT FROM NWPM UNLESS YOU LIKE THROWING MONEY AWAY.

NWPM let everything fall through the cracks! We as renters signed up for a year, than we were told to submit a letter for the 2nd year and that was all we needed to do. Now in May2009 they are trying to increase the rent by $300! We are first time renters and thought working with a Management company would be better than an individual, boy were we wrong! This company lacks responsibility, ownership and followup/through! And yes, as a previous person (John) posted on here, careful when calling in repairs. Not only will it take several days for the repair people to call, but NW will tell you it will be your responsibility to pay!

Con-artists if you ask me. Lack of knowledge and responsibility. Poor attitudes...oh yeah...thats when and IF you ever get someone on the phone. From the receptionist putting you on hold for 30 minutes! to then calling back only to find out that the people assigned to your property are NOT IN. No one ever returns a phone call, and after signing up for a 2nd year lease, increase the rent by $300!!! Fooled Once, never again!!!

Don't be fooled. These people are just like slum-lords. Unprofessional, Unethical and Unintelligible! Too long of a drama to go into it...

I'm not an expert on property management companies but I have dealt with apartment offices and one other property management company. My dealings with the apartment offices were great and left me feeling confident that property managers would be the same. Well, they are not! The first one I dealt with left me in tears and did nothing for us. We were ignored when we had problems but if they needed something suddenly they were "easy to reach". To keep it short, it was a nightmare and it left me very reluctant to deal with another. Then I was put in touch with New West Property Management. I have to say they have truly changed my views. Not all property managers are the same. They are always available, always return my calls. I did let them know of my previous experience and they assured me they did not do business that way and so far, they have stood by their word. I would recommend them to anyone. Thanks again NWPM!!!

I called this co. to request information on a home I am interested in renting (4718 Cortina Rancho) and the very kind receptionist refered me to the agent for the home "Will". I called him and he gve me a curt discripton of the home, rental price, security deposit, and mentioned a $50.00 fee for some kind of background check. As I have been a homeowner for over 17 years, I asked for an explanaton of this nonrefundable fee and shockingly was told this, and I quote: "Well if you can't affoard it then I suggest you look somewhere else for a house" and then immediately HUNG UP ON ME! In all of my years I have never been treated so disrespectfully by a person in the business of assisting people. I immediately called the managment co. to relay our conversation and to speak to a manager as I am still interested in the house. They took my home # and I am still waiting for a call and hopefully an apology. (Where I work, if I ever treated a potential customer with that much rudeness I would be ... Read more