Approval Rate: 66%
This is the worst company in terms of customer service that I've ever dealt with. We tried to schedule our move to give ourselves time before starting a job. They could not accomodate so we pushed closer to our deadline per their request. Then they called less than 48 hours prior to truck delivery and said simply "we can't" - they offered no solution or help and a day late finally subcontracted us to another company. Just found out they never paid their subcontractor, who is now coming to us looking for their money!
Movex called and cancelled my moving truck 18 hours before my scheduled move. They had charged my credit card for payment in full, then called me an hour later with the news. They blamed "weather" conditions, although there were no conditions in Southern California that week. I also spoke with the truck driver on the phone and he told me that he had no room on his truck due to an oversized load he had picked up the day before. The move cost me thousands more than it was supposed to. I had to hire a "moving pod" which I did not want to do, at the last minute. This company stinks to high heaven. Management was unresponsive to any consideration for my HUGE inconvenience, and the owner of the company, Stuart, told me to "go to h@$L" with my complaints. Very professional.
Movex doesn't understand what profesionalism or Customer Service mean. I setup my move to have the truck arrive at 9am on Sat morning, They then called me at 5pm on Fri and told me they would not be able to deliver it and they would call me on Monday as they were closed for the weekend. So I found other resources cause I needed to be moved before Monday came. Then finally they call me on the Tuesday (A day late) and tell me they have a truck, I then tell them I have already moved and that I would like to speak to a manager. I get an e-mail several days later saying that they have not been able to reach me (Not sure how that could be true as my cell phone was on me the whole time) and that if I contact them they would refund my deposit. My reply was that they had broken the contract with me and that they could process my refund now. A week goes by I haven't heard from them and when I e-mail them they had refund my money and closed my file, no I'm sorry for what has happened or a... Read more
removed by poster...
did not provide air-suspension truck-damaged all of our furniture... did not arrive when contracted-weeks late lied to BBB regarding complaint would not reimburse for damages-did not care about our stuff and experiences at all!!
If you are considering a move go with MOVEX!!!! My Son was moving to TX from VA and at first we thought the best and cheapest way would be to rent a moving truck, pack, load the truck, drive it to TX, arrive there exhausted, etc. A co-worker suggested I look on-line for a moving company (you load, they haul). I said "no way, that will be too expensive!". My co-worker found Movex on-line for me. I called Movex and spoke with Linda Landscome (my rep throughout the move) and found out my price would be about $1,000 cheaper to use Movex than to rent and drive a moving truck! Plus having to take time off work to do the driving, be exhausted, rent a hotel room, food along the way, and plane tickets to fly back to VA from TX. (All things to consider when you are moving). So, I went on-line to get other prices as I am not one to go with the first price or company on anything! I received over 10 quotes and not one of their prices compared to Movex!!! Not only was Movex cheaper, but th... Read more
September 7, 2010 Movex Review Name: leila m. Origin Location: coral springs, FL Destination Location: eagle bay, NY When you called Movex, did you: Immediately speak with a representative? Your Movex representative was: Very Knowledgeable, Very Friendly Comments about your Movex representative: Jackie Magoon was extremely helpful and cooperative...this made one part of the move very easy! After confirming your reservation, did you receive a confirmation from Movex and Bill of Lading form by the next business day? yes After confirming your reservation, did you receive an introductory letter to the Movex Customer Service Department? yes Did you receive a call from your driver before pickup? yes Did you receive a call from your driver before delivery? yes Was the truck equipped as Movex described? Furniture Blankets,Ramps,Furniture Dolly,Straps Your driver was: Very Polite Comments about your driver: Roy was respectful, VERY helpful and pleasant! He was a pleasure to deal wi... Read more
Making the move from FL to PA was going to be a logistics nightmare for me. I had furnishings in a pod in one city and in an apartment in another. To complicate matters, I own a baby grand piano and I was determined to take it with me. When I got quotes from the big guys, all the ones with "van lines" in their names, the price was twice what I could afford. The pod could not be delivered to the city I was moving to (sorry, we don't go there) and if my husband drove a rental truck, who would drive his car? I turned to my network of friends and relatives, but none had a big rig or a magic wand. At my wit's end I threw up my hands and told my husband he would have to find a moving company that could meet our needs. I was done! That same day my husband found Movex and we agreed to hire them. I kept packing and hoped we'd made the right decision. Of course, I was prepared to blame the man of the house if anything went wrong. Everything went right because Movex knows the key to ... Read more
In an effort to cut costs and reduces hassles from driving a rental truck and manage our family of 4 small children, my wife applied for a quote with Movex and several other moving services. She used my name in all the reservations and the following day I had several phone calls from moving services. After discussing with several companies about our timing issues and location problems. I called Movex back the same day and scheduled their services. This was 2 and 1/2 months before our move. About three weeks before our scheduled move, our housing arrangements got changed, pushing the move in date to a week later than expected. I called the Customer Service department and within a half hour the documents were all updated and signed and everything was ready for the move. Three days before the scheduled pickup date, we got a phone call with info in regards to the driver of the truck and expected time of pickup. The day following I received another phone call letting me know that they had... Read more
We moved from a storage unit (sold our home the first week on the market) in Enfield, CT to Littleton, CO. Movex was $5000 to 7000 less expensive than any Van Lines. We checked the internet and Movex was the best way for us to move. My neighbor is in the trucking business and recommended them to us with no regrets. They are very customer friendly to work with and respond to all calls at once. They recommended a business that provides loading help and we were able to secure help both in CT and Colorado. The truck we had was a 53 footer and it was there waiting on the load-in day. Our loaders showed up on time and knew just how to load the trailer. The driver we were assigned, John, is a very experienced trucker who had years of moving experience and knew what he was doing. it was a great decision to go with Movex. You need to be involved with the entire move because that is how you save your money. You direct the furniture and boxes from your home to the loaders and they pack the t... Read more
I will never drive a rental truck again! Why would I when there is a great company like Movex out there to deal with that part for me? From the start of this process, Movex stood out among every other company I dealt with. Their reps were friendly and knowledgeable, they answered all of my questions (and there was a lot of them) and really put me at ease regarding the transport of my home across country. Basically, Movex arranged for a full-service type truck to arrive at my home, on the day I needed it there, equipped with everything I needed to get my stuff loaded and secured for the trip. When that thing came around the corner. I was shocked. HUGE 18-wheeler! The driver was nice. he set up the ramps and hung around to make sure everything was in there propperly. and when we were done (6hrs later! whew!) he sealed it up and took off on his way to TN. He let us know he would be in Knoxville 5 days later and sure enough, that tuesday...there he was. the unload was just ... Read more
I used Movex for a cross-country move (GA to CA) in June 2010. I didn't have a lot of stuff to move, so I did not want to rent an entire truck and did not want to drive a Uhaul/Budget truck myself. Movex had the best price I could find, and they were able to recommend the appropriate amount of space to rent without an in-home estimate. I received the driver's contact info on the business day before my move, as promised, and was able to be in contact with him throughout the trip. My driver was very helpful and professional, and even helped my dad and I load/unload some heavy items (drivers are not required to help move items). Furthermore, I had to change my destination address mid-trip because of safety concerns at my original apartment; I quickly found a new apartment in the same city and my driver delivered my stuff to the new address, no problem. The only potential negative to Movex was that the delivery period they gave me was quite a large window (ie. the truck would arrive ... Read more
September 8, 2010 Movex Review Name: Diana K. Origin Location: Scottsdale, AZ Destination Location: Morgantown, WV When you called Movex, did you: Immediately speak with a representative? Your Movex representative was: Very Knowledgeable, Very Friendly After confirming your reservation, did you receive a confirmation from Movex and Bill of Lading form by the next business day? yes After confirming your reservation, did you receive an introductory letter to the Movex Customer Service Department? yes Did you receive a call from your driver before pickup? yes Did you receive a call from your driver before delivery? yes Was the truck equipped as Movex described? Furniture Blankets,Ramps,Furniture Dolly,Straps Your driver was: Very Polite Comments about your driver: Our driver was exceptional. He was helpful and a great people person. When we make our next move we will definately ask for him. The space on your truck was: Just right How was the Movex price for your move? I sav... Read more
Used Movex to move from Wisconsin to Tennessee. I had plenty of anxiety selling my home and purchasing one down here and working out the timing of it all. Friends from church used Movex and recommended them. My driver sealed the deal. He was a bull. He helped us move, which he was not required. But best of all for me was coming to both houses on a cul de sac. I was concerned he would not be able to get a 53 ft semi down our road. I even had a buddy show up with some ATV's to shuttle furniture from the house to the truck. No need. Ken had backed his semi into both of my respective driveways! Oh, and when I called them there was no, " we have to see your house before we can provide a quote" stuff. They were able to walk me through room by room over the phone to get an idea how much space I would need. They even thought of some items I had left out. In the end, we decided to rent the whole truck. We were able to put one of my vehicles IN the truck so our family could ride down toget... Read more
4 Stars Name: Tyler Coon Origin City: Bakersfield Origin State: CA Destination City: Saint Cloud Destination State: FL Your representative was: Very Knowledgeable Your representative was: Very Friendly After confirming your reservation, receive an introductory letter to our Customer Service Department? yes Did you receive a call from your driver before pickup? yes Did you receive a call from your driver before delivery? yes Your driver was: Very Polite Comments about your driver: Excellent driver. Very helpful in giving packing/loading guidance, and very friendly. The space on your truck was: Too much How was our price for your move? Just as expected. How did we do overall? 9 What did we do best? Timely, professional delivery. What can we improve? I received at least five emails saying the same thing in the weeks before the move. Send things one time only. Would you recommend Movex to a friend or family member? yes Why did you choose Movex? Other
Movex provided a great move for us. Mike was very helpful as a representative, helping us with recommendations of the space we would need. Even though it was expensive, it was the best price we could find. Plus it offered us the comfort of loading our own furniture, so if anything was damaged it would have been our fault. (Nothing was damaged though!) Our driver, Royce was very helpful with explaining how to load our space to get the most for our money. We actually had some space left over! It did take the full 9-10 days to get to our new apartment, but it was a cross country trip. The best part is we didn't have to drive! And we didn't need our own blankets or straps! It was great!
I used Movex for my move from Las Vegas back home to Louisville. We've had a rough time the last few months and I needed to get back home after I lost my job. I could not afford a full service move and I did not want to have to drive a truck that far. Since Movex provides a driver it only made sense for me to use them. On moving day the truck arrived. My driver Mike was fantastic. He called me the day before and kept in touch with me while my stuff was going across country. We loaded the truck in about 4 hours and having all of the equipment was a huge help. I can't say enough good things about Movex, and I have recommeded them to everyone I know who might be moving.
I had an overall good experience with Movex. The only reason that I would not give them 5 stars is because moving totally sucks. That being said, I have moved with the military every two years for the last 14 years. The military let me do a DITY move on this one and a friend told me about Movex. The truck arrived on time, was neat and clean, the driver was a decent human being, and all of my stuff did not get mashed up. Movex also gave me weight tickets. Note, if you are a military mover make sure you get your weight tickets or you will not get reimbursed for your move. Good job Movex. You do not suck.
I am now an ardent fan of Movex! The service was terrific. I received helpful and courteous se, rvice from Scott Good, who arranged the order, and Mike Terry, the driver. They were pleasant to work with in every way, and made the move absolutely painless. The furniture arrived before I did, in about twenty-four hours, so my son oversaw the unloading. He said that the unloading people were tremendously helpful and hard-working as well. So in all respects this was a five-star experience! I will recommend Movex to anyone planning a move.
Movex coordinated our move from Texas to Colorado in June of 2010. They were professional and extremely helpful every step of the way. Communication with them by both telephone and e-mail was prompt, clear and direct. We had the feeling that our move mattered to them personally. The loaders and unloaders whom they hired at our request did a superb job, despite the west Texas heat! Nothing was broken. This is my second relocation w/ Movex in five years. I would use them again and recommend them to others.
Not only their price was right, they were right on time! There was no delays, very nice driver, they provided a ladder, lots of blankets, straps, Dolleys for no additional cost. The truck is very spacious. We filled it up to the very top. The driver told me that they struggles with scheduling to ensure that my move takes place on time, I really appreciate that. Summary: On time, Good Price, Friendly Staff, No hidden fees
My move was perfect! My rep explained everything to me very thoroughly and left me well prepared. the truck arrived on time, and my driver was awesome! I used another company for my first move and it was not near as pleasant an experience as this was using Movex. I would highly recommend them to anyone.
I made arrangements in April for an end of May move. Everything went as advertised. The truck driver phoned the day before, arrived on time, was very helpful, delivered on time. Prior to the move I received emails with the information I needed. Bill
Movex doesn't tell you it had its moving carrier license revoked in 1998, and now does business as a moving broker. Movex has multiple FMCSA citations, including being cited for false advertising. Not once, but twice... didn't want to change its scam. This shady company did not disclose on its website (until I forced them to) that it was a moving broker, nor disclose this on its contract. The www.movex.com website shows photos of semi trucks with the Movex logo on it to deceived consumers into thinking it's a moving carrier. But Movex does not own trucks and is not a moving carrier. Movex even issues a bill of lading which only moving carrier can legally do, to further mislead consumers into to thinking it is the carrier. §371.7 Misrepresentation. (a) A broker shall not perform or offer to perform any brokerage service (including advertising), in any name other than that in which its registration is issued. (b) A broker shall not, directly or indirectly, represent its operations to b... Read more
I moved from Chicago to California a few weeks ago and ended up hiring Movex for several reasons: they were almost exactly the same price as renting a U-Haul truck (in fact I think the U-Haul would have been more expensive, once I paid for gas and fees), and they had all the ramps and blankets and dollies on the truck. (To my surprise, other moving companies with similar rates don't supply that, leaving you scrambling around trying to find those essential items on your own...not exactly what you want to mess with when you're dealing with the other stresses of moving.) I did not relish the thought of driving a large truck cross-country with my already traumatized cat lurching along beside me, so I went with Movex. I had several concerns before I signed the contract, but the people I spoke with were very helpful in explaining Movex policies and quickly allayed my fears. I was also almost always able to immediately contact a real person when I called, which was not my experience with sev... Read more
I highly recommend anybody who is considering whether or not to use MoveX to read all these reviews thoroughly, especially the bad reviews. Pay special attention to the response from the CEO and use his replies as a way to gauge the level of professionalism you will find from his customer service representatives. I wish we would have researched the reviews on this company before we signed the contract, oh well. I will try my best to stick to facts. We moved from Illinois to California and reserved a 8x8.5x9 area for a little over $1,500. Compared to what it would have cost us to rent a U-Haul, it was $200 cheaper. We were very excited about that, especially the part where they drive it for us. They assured me that I would know two days before the moving date when my furniture would arrive at my final destination. I called two days before and they did not know. They then told me that they would know for sure on the move out date. Again, the driver did not know. Basically, we did not kn... Read more
September 9, 2010 Movex Review Name: Tyler C. Origin Location: Bakersfield, CA Destination Location: Saint Cloud, FL When you called Movex, did you: Select One Your Movex representative was: Very Knowledgeable, Very Friendly After confirming your reservation, did you receive a confirmation from Movex and Bill of Lading form by the next business day? yes After confirming your reservation, did you receive an introductory letter to the Movex Customer Service Department? yes Did you receive a call from your driver before pickup? yes Did you receive a call from your driver before delivery? yes Your driver was: Very Polite Comments about your driver: Excellent driver. Very helpful in giving packing/loading guidance, and very friendly. The space on your truck was: Too much How was the Movex price for your move? Just as expected. On a scale of 1 - 10, (with 10 being best), how did Movex do overall? 9 What did we do best? Timely, professional delivery. What can we improve? I ... Read more
I just can't believe these folks can stay in business! There should be a 0 star rating because that's what they earned a 0 star We had a scheduled pick up for today... 9-9-2010. They asked last week if we could be flexible, We stated that we could be flexible on what time of day, but not the date. I was driving my wife in her vehicle to Missouri and I had a flight coming back on the 13th. They were told We could be flexible on the delivery at the destination, no problem. To their credit, they did say that normally they needed 5 business days to set up a move, because of the Labor day weekend that wasn't five days. But they never said it wasn't doable. Tuesday the 7th came and went and no word from them. Yesterday the 8th we called twice and were told either the driver or someone from Movex would call us back about the schedule for Thursday. No call back, being in the middle of packing and cleaning I didn't realize what time it was until after 5:00 p.m. PST. Well they were closed by... Read more
i am not happy with Movex and i dont recommend it to anyone who wants to move, this company delaying us every time every day
We are a military family. We moved from Florida to Fort Huachuca Arizona. During that move we used MOVEX They were wonderful. The driver was great and Linda the representative we worked with was amazing. When it came time for me to be transfered to MacDill in Florida there was no question who we would be using. I called and spoke with Linda again and everything was wonderful. UNTIL.... The day before we were moving they called and left a message saying, "We are sorry but the moving truck will not be able to pick up your stuff on Sunday the driver is in the hospital" I understand the driver is in the hospital. I feel terriable for him. That was not the problem. The problem was that MOVEX had no solution. When I called back the representative told me "Well all I can suggest is that you get a UHAUL". He was rude and offered no solution on their end for putting us in this situatation. With less than 24 hours from the time the moving truck was supposed to be at my house the man says get... Read more
I would be very wary of the 'great' reviews for Movex here. My guess is they're written by Movex employees during the time they should be calling back customers. Here's my story: Prior to signing the contract with Movex, they were friendly and accommodating. Once they had the deposit, however, nothing was friendly or accommodating. They said they wouldn't take out the payment for the move until the day of the move, yet took it out the day before the truck was to arrive, even though it was not a holiday or weekend. Then the truck driver disappeared the day before our pickup date, leaving Movex to scramble without a backup plan. Four rescheduled times later, they finally had a subcontractor arrive, four days after the initial pick up date. Due to the delay, I had to leave for the new city, over a thousand miles away - for a job interview, and had to pay to have someone supervise the 'movers' that Movex sent to load the truck. Movex did pay for the truck-loaders due to the delay,... Read more
When I first contacted Movex, I was baffled. How could I have scored such a great deal on a move almost 2600 miles away. The folks I spoke to over the phone were very kind and helpful. This was great. Two days before I get a call from my driver who's also very kind, and sounds competent, yet from a different company. Ahhh... sublet. But hey company's do it all the time. Kevin the driver sounds like he know what he's doing. Then I woke up on the day of my move, and was educated very quickly on why it was so cheap. A phone call from a frantic driver telling me he can't start his truck, and won't be able to pick me up. I tell him, It had to be today, because I have a flight out west with my family the next day. He starts to panic. I call Casey Crane from Movex. Just friendly and helpful, tells me he's on it. Four hours after my original move time, a new driver show up. Edwin. In a truck the says Broadway. It is a sublet. Not a truck with MOVEX logo on the side like on th... Read more
We booked the truck in March. We called the morning before our scheduled delivery date to confirm...all was well. We then got a call around 4pm the night before our move to tell us they were canceling the contract because our driver ruptured his appendix. We would have been more understanding if Movex had been willing to help us work something else out, but their response was, "sorry, there is nothing we can do." We bent over backwards to adjust our moving schedule to accommodate Movex's schedule to the point where we almost lost our new house because they could not have it ready for us in time. Movex told us that we had to go with their schedule or it would cost us $800. dollars a day to hold our stuff in their truck...so why are they not paying us $800. a day to hold our stuff in our house? So frustrated. I wish I would have read these other reviews of the others that had a similar experience (Movex cancelling 24-48 hours in advance) with this company!!!
I hope Stuart reads this cause here I go. I reserved my move through Movex sometime I think Early Feb 2010 for my move from Las Vegas to Raleigh NC and I had regular emails with the customer service rep. The date of my move is for Sunday 06/27 and I get a call on Friday 06/25 from Movex Customer service saying we can not pick up on Sunday because we don't have a truck and do not know when we will have a truck in your area. Oh my god here I am with all my stuff packed ready to go on Sunday I have to vacate my condo have the gas and electric and cable going off have plane tickets bought and NO MOVING COMPANY. So, I got off the phone and called my husband who had already gone to Raleigh and cried. He called MOVEX back up and told them they needed to find us a truck one way or another. So now I have a truck with no air shocks, no dollies, no ramp, no tie downs and NO LOCK. I have to go out and purchase all of this stuff out of my own pocket. So, I emailed my rep at Movex and she em... Read more
Even though my belongings made it from Arizona to Oregon in one piece, the experience of moving with Movex was not the best. I now personally know why Movex has a "C" rating with the Better Business Bureau. I was told by my Movex agent that if I wanted to make sure the truck arrived on the right day I should rent the whole 53-foot truck so it would not have to make any stops before picking up my things. (I was only planning on renting about 40 feet.) Because I was hiring a crew of 4 to load the truck, as well as rent a 17-foot truck to shuttle back and forth between my storage closet and the 53-foot truck, I wanted to make sure the truck arrived on the expected date - so I let Movex talk me into renting the whole 54-foot truck at an additional expense. I was also told by my Movex agent that the day before the move I would receive the truck driver's phone number so I could call him to make sure everything was going to happen on time. I had to call multiple times and finally, at the ... Read more
I have had two great experiences with this company. I moved 2 years ago from Ohio to California. Everything went great. I called and got to talk to the same rep from two years ago (impressive) and moved back to Ohio last month. Everything went exactly as planned. My driver was Wafeeq and he had a big moving van with Movex written on the side of it (the first time the truck was plain white). Anyhow, nice job again guys. Thanks,
> April 12, 2010 Movex Review Name: Kristy Origin Location: La Mirada, CA Destination Location: Estacada , OR When you called Movex, did you: Immediately speak with a representative? Your Movex representative was: Very Knowledgeable, Very Friendly Comments about your Movex representative: I always spoke to one person and she was always readily available via both phone and email. Great customer service. After confirming your reservation, did you receive a confirmation from Movex and Bill of Lading form by the next business day? no After confirming your reservation, did you receive an introductory letter to the Movex Customer Service Department? yes Did you receive a call from your driver before pickup? yes Did you receive a call from your driver before delivery? yes Your driver was: Polite Comments about your driver: Keith did a great job. He communicated well with us on his delivery and any delays that happened. The space on your truck was: Just right How was the Movex ... Read more
Just finished our move from Florida to Wisconsin. Everything went as described. We had the best driver ever (James Dickerson). You should ask for him if you can get him. He was polite, ontime, and very helpful. I would give this company 6 stars and have already referred two friends.
This worse the worst moving experience of my life. The only thing good about the experience was the driver. We had to sleep on hard wood floors for almost 2 weeks because Movex was so late with our stuff. They also said way ahead of time, after multiple times asking them, that if they couldn't fit up our street, they would figure out a place for us to come get our stuff. That was also a lie. The driver ended up calling us and telling us that WE were responsible for finding a place for a HUGE semi truck to part in SAN FRANCISCO! We ended up having to move all of our stuff at 2am in the morning (the night before my fiancé and I started work) into a U-Haul and then to our apartment, had to unload the U-haul and then bring it back. It was 2 in the morning because the truck was 7 hours late (which involved us sitting in the U-haul waiting for the truck and having to watch a homeless man poop). The worst experience ever.
I began dealing with Movex about 3 weeks before our move. In the time between booking and our move date my husband developed shingles. As a result he lost all feeling in his right foot. 7 days before our move I talked with our representative to book enough space to transport our van. During our conversation he suggested we book the whole truck, thereby assuring the arrival date because there would be no stops along the way. We mutally agreed with this change and signed a contract to that effect. The day before our scheduled move on Friday,I received a call from I believe dispatch saying they needed to delay the pick up until Saturday,the next day. She said the truck had broken down in the east. I told her a change of date was impossible. We had packers scheduled, hotel rooms booked, and airline tickets purchased in conjunction with the scheduled move. She also said she would search for another truck and would call me back in , I believe an hour or so. When I had not heard from her lat... Read more
Generally a very good experience. Customer service was very friendly and helpful. The truck driver was a few hours late picking up the stuff, but not to any great inconvenience. Stuff was delivered in the middle of the delivery window (fifth day of the ten-day window) and was well-secured and only some dust and dirt from the road. A word on Eagle movers: friendly customer service; did their job on the pickup end, though again, even later than the truck driver. On the delivery, however, they did not send anyone out. They have promised us a partial refund for this failure, though I haven't seen it yet (6 calendar days after request at this point).
Terrible customer service, bad value, broken items, nasty driver/dispatcher, can't say enough bad about this company.
A ZERO WOULD BE TOO GENEROUS! My friend and I just used Movex and had a nightmare moving experience. Movex totally misrepresents its services. We went with Movex because they said they owned and operated their own trucks and never took anything but household goods. The driver who showed up at our door was contracted from Generic and said he often took other kinds of freight than household goods. We were also told it would be no problem to get extra space if we needed it, which we ended up needing about an extra foot. The driver even told us at the beginning of the load that there was extra space. Half-way through the load, when it became clear we needed extra space, suddenly there was none to be had. Unfortunately, it was too late to call customer service at Movex to figure out what to do. (While Movex says it has after-hours service, it offers just a message line and no one calls you back. The driver was supposed to be there at 2 pm but showed up at 5 pm so we never had a chance to t... Read more
Movex provided us great service and were cheap. Adam was our rep and did a very nice job explaining what they did. Truck arrived and was as explained. I would recommend them!
we were told that our stuff wouldn't be touched but when our stuff reached the destination, everything had been moved and most of the furniture was damaged. So much of our furniture had been damaged that we had to replace it anyway. I wouldn't recommend Movex to anyone.
I'd give it zero stars if it was possible. We reserved a truck weeks in advance, signed the contract and paid them the full amount for service. We needed the truck on a Monday but changed our plans because we were told they'd have one available on Tuesday. (annoying, but workable) 2 days before the truck was due to arrive we receive a call that there would be NO trucks available until the following Thursday. In the contract it was stated that we were entitled to our money back, but Movex continued with their delays and foot-dragging. We got the money back just in time to pay off the U-Haul contract we ended up with. I should have known better when my first alarms started going off. There are a series of people and dates they want you to adhere to, involving connecting with the drivers on 'their time.' The actual company doesn't seem to do anything but give you a driver's name and number and they don't even seem to be able to handle that.