Mediacom Cable TV

I live in Springfield MO. Mediacom Cable TV is a high priced ripoff. but what else can we do. My cable is now costing me over 220 bucks a month. and no I don't get all the channels. I have HD DVR and digital channels and 2 premium movies channels, and internet. 1. The signal of the HD is ok at times, but then 50% of time has them digital glitches and lags in it, Mediacom told me there was nothing they could do about that issue. 2. The dual tuner HD box is having issues, it wont no longer record more than 3 shows, and play them back. Mediacom says nothing is wrong with it, but I could take the box back to them. 3. There is never a warning, when THEY shut down for maintenance. They could do that by sent notices, days before, just like the notices they send about new channels or shows. 4. Internet not been two bad. I have the 20 Mbps speed, and so far only crashed 2 times this past year, not counting on the maintenance shutdowns. However, I really hate it when doing business, or bank... Read more

I do not believe how incompetent Media com is. It could be a sit com if not so incredibly bazaar. I don't know where to start. We have had an on going soap opera from day one. First the cable would not work. After a couple of trips and many excuses by their technicians they finally got a picture on the screen. It went down hill from there. Our internet kept dropping off and so it began. Technician #1 advised us to get a new modem. We did. Nothing. Technician # 2 said it was our computer. We bought a new one. Technician # 3 said it was in the wires outside and he would check them. Nothing. I believe # 4 again said it was the computer. Best Buy kept it two days checking it and found no problem with the computer. Each time they assured me a supervisor would contact me. Nothing. We called and cancelled and they informed us we would need to pay $220.00 for breaking the contract. Never mind that the contract stated they were supposed to supply us with service. We kept them as our cable suppl... Read more

I recently called Mediacom to check into reactivating Cable modem service at our house because of frustrating slow DSL speeds I have had. My wife and I switched away from Mediacom approximately 1.5 years ago. *See below for explanation of why we left to begin with.* Against our better judgment I was thinking of going back to Mediacom because I need faster broadband speeds. I called in their sales line. This is the line that you would expect has good customer service because they are trying to land new customers right? The first red flag is a front end message that tells you not to call this number if you are experiencing technical problems. You actually get asked to confirm or go through three separate messages telling you this is for new customers only. That tells me their tech support lines are so slow that everyone calls this line to try to get help, not a good sign. I waited on hold for approximately 10 minutes for a sale rep. While on the phone with the sale person, who was rud... Read more

Mediacom television cable. Used existing cable link for service. Wanted two-room sharing system as per satellite. Company said no problem. Installed two separate side by side systems. Complained no good. Shingles,programs would stop for a minute at a time. Complained Company literature left with me listed local office where I was told to go pick up another box. Local office did not exist despite being listed on their paper. Complained. Supervisor and installer came to house noting they had never done this two room system before. After an hour of fiddling around left saying they did not have the right boxes and would be back in a week. Guess what? Never showed never called. Asked to speak to a supervisor, left message on his alleged phone. No one called back. I wrote cancel on the next bill in October 2010 and called to cancel; IGNORED. Clear they would do anything except fix it to avoid a cancellation. All inputs were ignored... their local office in So California is a g... Read more

i am a resident of springfield mo ....while only living here for six months i had a direct sales rep from mediacom come to my door (Bill Butler)...He said he was in the neighborhood signing up new customers with cable and internet . He showed me the channels and speeds that they offered and then quoted me the prices. At the time i didnt have the money to sign up but he left me his information to call personally to get the same discounted rate of 60 dollars a month for Cable And Internet service with a fist month discount of 20 dollars off for signing up with him. So , wanting to save as much money as possible these days i figured it was a pretty good deal. Excited to sign up with service i then called up bill butler on his personal cell phone number he left me, and he said he would be out the following day to hook up service. Next day came....and no word of Bill Butler....I then called and left a message and waited for a call back.. I recieved no call back. I then called him the next... Read more

Mediacom Internet is worst. Even customer service too worst. All lazy people work in Mediacom. I hate Mediacom services. Please don't go for Mediacom. Worst Internet service I never had before

The only reason I gave them 1 star is because I had to. This is the worst cable company I've ever dealt with. My service is CONSTANTLY interrupted. Just in the past 12 hours it has gone out 3 times, and I'm not convinced it won't continue. Customer service is terrible. No one knows anything and have not once been helpful with any issues. I was told there is work being done in the area and that is why. Ok, I say, so how long do you think that will go on? Well, we don't know, they say. Really? Don't you think that maybe, just MAYBE that should be something you find out to tell your customers??? So then I say ok well can I get a credit for the time I'm not able to use it (I already know the answer to this, because its happened more times than I can even count), and the response? No, it has to be out for 24 hours. Ok, well add up the hours that it has been out and I promise you it will equal to months of free service. Unfortunately, we live on a military base where they have a contract so ... Read more

This has to be one of the worst cable providers in the nation as far as being customer focused. Customer Service is a complete joke, unless you're looking to get into a shouting match in which case they're probably one of the best in the nation. Do they only hire reps who haven't been laid in years... you'd know what I mean if you've ever had the misfortune of having to deal with them. I am fortunate enough to serve on the town board who has to approve what public service companies are allowed to do business in our town, we are currently looking at other companies and look forward to the day of booting this poor excuse for a company. If you are considering using these folks here's what you have to look forward to: We called when there was a service outage in our area, they said there's nothing they can do until 3 other customers call in. They did offer to have a tech come out and inspect my house for the cause of the problem, when I asked when the tech would be coming out they said the... Read more

We have the Basic - Extended package from Mediacom. This is still the analog serivce mind you and they raised the cost to almost $70/month. Huge rip-off! $70/month!! C'mon, we don't have the digital service, nor is it bundled with anything else. That's just the cost of analog cable!! Stay away from this company if you can. They have a monopoly in Columbia City, IN. The first 9 channels we can get for free via an antennea and 4 more in the expanded section are also available via an antennea. Plus 3 more channels are PIN, QVC, and HSN. Plus channel 70 is just a movie preview channel for their digital service. Mediacom is, in my opinion, one of the worst companies in the United States. Telecom or otherwise. They treat their customers like animals.

Mediacom makes a point not to let you know what the price is going to be when you're promotional rate expires, they told me that it would go to full price, but when i asked what that was they said it depends on your area and blah blah blah. when i got my first full price bill, it went all the way up to 110 a month. so i have been paying that waiting on the 6 month time period to lapse so i can get a promo rate again. i was going to get phone service, but i am not going to pay full price for the phone service also when this promo rate expires. the woman i talked to on the phone today treated me like an absolute idiot when i told her about the rates i had seen comcast offer on TV, and asked if i could get that rate. aren't they supposed to be as competetive as possible with comcast? we can't get comcast in our area.

Horrible, Horrible, HORRIBLE! I can not believe I had to give this company one star. Service is constantly interrupted (this is our third incident in two months). I have still not been reimbursed for the lapse in service from the last two times. I think that the person who gave them five stars works for mediacom. Ridiculous. I had a service date scheduled recently and altered my work schedule to wait for the mediacom "tech." He was a no-show and never even called to let me know. When I called to complain, they told me they didn't know what happened to the tech, and I would have to call back. I have never gotten online to review a company, but I have never been treated so poorly by any other company in my life. We are switching to dish network, or direct TV or ANYTHING but mediacom.

Im not sure what these people are talking about. Ive had their service for 4 years now with no problems. The connection speed is great!

They really suck!

Ridiculously expensive for the channels you get.UPDATE: Their service sucks too. I don't even know how long my digital cable has been out for anymore. I just know when our year of the move-in special expires, we're either going with the local company or Dish Network.

Giving his company even one star is more then they deserve. I have them for my cable service for the past 6 years and had nothing but aggrivations with them. I am gald I will soon be moving to another state where they do not exsist.

Mediacom doesn't even deserve one star. If you have ANY choice in a cable, broadband or phone provider run like the wind. They offer zero service. I have to give them a raspberry award for the worst customer service I've ever encountered. As usual, their management is hiding behind every smoke screen possible and the customer can't ever reach anyone other than some rep stuck in a box with complete inability to resolve even the simplest issue. Our service has been down for WEEKS due to Mediacoms complete and utter incompetence.

Rip off prices, $80 month for basic digital cable with no DVR or premium channels! Customer service is a joke, their representatives are either clueless and can't answer your questions or are argumentative, abrasive and condescending. Had trouble with their bill pay system, they sent me a bill, disabled my bill pay account and then disconnected me because I had sent a check and they hadn't got it yet. Dealt with Sharon in collections who has to be the worst customer service rep in existence, talk about rude! Bad quality signal, equipment, installation tech was also extremely rude, terrible prices, spotty service, DO NOT BUY FROM MEDIACOM!

Worst company I have dealt with. I had constant problems with their internet - they even told me that my modem had reset 800 times in one month! - but did they come out to fix it? No. My wife signed up for their phone service and that was the last straw. I tried to get the voice mail turned off for two months and NEVER got a respone to repeated emails and phone calls to tech support. With internet cable and phone service, we had problems with all three. I cancelled the phone service and they offered to mail a box so I could send the equipement back - nice jesture - but the next day a guy shows up to pick it up! If you aren't in the N. Florida/Alabama area, you should really check the commercials that Mediacom is running against Sinclar...they are running a Repuplican smear campaign full of lies. Stay away from Mediacom. I moved to satellite TV for the first time and absolutley love it. Thanks Mediacom for showing me the joys of satellite TV!!!

The company has no Internet escalation support for home users during the weekend. And frankly their cable support is not much better.

I have not been pleased with Mediacom. I've got the plan with phone, internet, and cable service. For a month, I've had phone problems. I've had internet connection problems off and on in the last few months.